Delta S Wireless dongle dosent work.

[laur121]

Today, I encountered an issue with my headset, which appears to be related to the dongle. Yesterday, the headset functioned correctly in 2.4 GHz mode, but today it does not seem to work with any device except in Bluetooth mode. I attempted to use the software for pairing multiple times, but I was unable to pair the dongle (the pair button is greyed out). Additionally, I noticed that Windows recognizes the dongle as a partition.

 

[Aureliannn_ROG]

Hi @laur121 ,

based on your question, kindly confirm the following questions:

1. May I ask if you have made any changes or updates before the issue occurred? 
2. Have you confirmed that the firmware/dongle for your headphones is updated to the latest version? 
3. You can try using the official Armoury Crate uninstall tool to see if it can resolve the issue. 
4. Does the problem occur when you connect the receiver to different devices? 

If the issue persists even after reinstalling and performing cross-testing, please provide the Armoury Crate logs. 

The log files contain detailed information about the software during runtime, which can help us quickly identify the problem. 

Please ensure that the logs accurately record the occurrence of the issue.

Here are the steps to collect Armoury Crate logs:
Please refer to "Q5: What is APP diagnosis? (New feature)" for instructions.

https://www.asus.com/support/FAQ/1043747/#a14

Once you have completed the above steps, please upload the collected log files to a cloud storage space and send us the link via private message. 

Also, please provide your product serial number.

Thank you for your understanding and cooperation.