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Audio pilot issue

Level 7

Hi everyone I need some help !

Indeed, I have no audio output on my Asus Zenbook 14 oled, I have no sound on my speakers, neither jack nor bluetooth, I tried to reinstall all the audio drivers on the Asus website (Realtek audio etc) nothing works, what's weird is that I don't see realtek appearing in the device manager, and also intel smart sound for oed fails to start. Moreover the realtek audio service is started but not intel(R) audio which fails to start with no event log error.

Thanks for your help !


Customer Service Agent

Hello, @EthanAndreas 

I apologize for the confusion.
This forum is dedicated to discussing gaming models, such as the ROG or TUF series, and the category of Gaming Audio pertains to audio accessories.
We recommend visiting our other Zentalk forum, where there are dedicated moderators who can assist you with the difficulties you are facing on the Zenbook.
Please provide the complete model of your laptop, such as UX3402ZA, along with a detailed description of the issue and the troubleshooting steps you have already attempted. 
Thank you.