Asus rog Theta 7.1

[Onryō]

Hey,

I have the some issues with the Mic my Theta 7.1, the red light is always on, it doesnt work at all, I just installed the latest version of Armoury crate 5.7.9.0, ROG theta is set as the audio input/output device, I didnt modify anything. few days ago the mic just stops working and i had to restart the computer. lately was working fine but suddenly it stopped working . I did some research, to many people who bought it have mic issues.

Does anybody know a way to fix it?

Thanks for help

[Aureliannn_ROG]

Hi @Onryō ,

based on your issue, could you kindly help verify the following question?

1.Have you tried uninstalling the software using the Armoury Crate uninstall tool and then reinstalling it? 

2.. How are you currently connecting your headphones?
3. Did the issue with the microphone arise after updating Armoury Crate?
4. Is the problem related to the microphone not picking up any sound, leading to others not hearing you? Can you hear any sound yourself?
5. Have you tried testing the headphones on another device to check if the issue persists?
6. Could you provide a screenshot of the Armoury Crate update center?

7. Could you also help record and provide the relevant logs for us to investigate further?
For log operation steps, please refer to Q5: What is App Diagnostics? (New Feature)
https://www.asus.com/support/FAQ/1043747/#a14
After recording the log, please upload it to the cloud, approve access, and PM me the link.

Also, kindly help provide the product serial number via private messege to me.
These details will help us better understand and address the microphone issue. 

Thank you.

[Onryō]

Hey,

support team sent me armoury crate uninstall and install links, and it worked and hope nothing happens again.

We invite you to uninstall the Armory Crate utility from the link below:

https://dlcdnets.asus.com/pub/ASUS/mb/14Utilities/Armoury_Crate_Uninstall_Tool.zip?model=ROG%20Theta...

Subsequently, we invite you to install it from the link below:

https://dlcdnets.asus.com/pub/ASUS/mb/14Utilities/ArmouryCrateInstallTool.zip?model=ROG%20Theta%207....

Here are the links if it somebody needs it.

thanks

[Robi144]

after the latest update, my headphones ROG THETA 7.1 do not respond to the software. I tried them on another device, but the problem persisted. does not respond to any settings. I tried reinstalling Armory Crate (uninstalling through the official uninstaller from official support on the Asus website) I can only think that the update could have been bad, or the update damaged my headphones.

Item Version ---- -------
Armoury Crate UWP App 5.7.9.0
ROG Live Service 2.3.6.0
Aura Service (Lighting Service) 3.07.33
Armoury Crate lite service 5.7.9
Aura Wallpaper Service Not installed
Aura SDK 3.04.39
ASUS AURA Extension Card HAL 1.1.0.20
ASUS Ambient HAL 2.0.0.0
AacAudioHal 1.3.61.0
AacVGA 0.0.6.4
KingstonDram 1.1.19
AURA DRAM Component 1.1.23
ENE RGB HAL 1.1.48.6
ENE_EHD_M2_HAL 1.0.10.1
PHISON HAL 1.0.9.0
Patriot Viper DRAM RGB 1.0.9.7
Patriot Viper M2 SSD RGB 1.1.0.3
Universal Holtek RGB DRAM 1.0.0.6
WD_BLACK AN1500 1.0.14.0
WINDOWS 11 Home 23H2 (64bit)

[Aureliannn_ROG]

Hi @Robi144 ,

We apologize for any inconvenience caused. 
After careful verification by the backend team, the team plan to release a new version of Audio SDK v3.01.19 within this week to address the current issues. 
To prevent more users from encountering the same problems after updating, the team have temporarily removed the old version of Audio SDK v3.01.17.
During this period, you can choose to reinstall Armoury Crate or patiently wait for the new version to be available for update later this week. 
We sincerely apologize for the inconvenience caused and appreciate your understanding and patience.