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ASUS ROG Go 2.4 Electro Punk

alfoard
Level 7

Hi, my 2.4ghz dongle is becoming lose and I a losing connection. Can I buy a new one?

363 Views
2 REPLIES 2

Aureliannn_ROG
Customer Service Agent

Hi @alfoard ,

based on your question, may I ask could you provide the serial number/ your name/ contact number to the PM box at the top right corner to me?

We'll help you confirm with the local team.

Thank you.

Please note that response times may be delayed due to upcoming regional holidays. For urgent inquiries, please contact your local service center. Thank you for your patience.

Aureliannn_ROG
Customer Service Agent

Hi @alfoard ,

we appreciate your support and trust in our products. We understand that you have some issues with your product's dongle. However, we need to inform you that since your product is out of warranty, we are unable to provide a replacement service. Additionally, our dongles are not available for separate purchase as an option. Thank you.

Please note that response times may be delayed due to upcoming regional holidays. For urgent inquiries, please contact your local service center. Thank you for your patience.