08-24-2023 11:35 PM
Hi @alfoard ,
based on your question, may I ask could you provide the serial number/ your name/ contact number to the PM box at the top right corner to me?
We'll help you confirm with the local team.
Thank you.
08-29-2023 01:11 AM
Hi @alfoard ,
we appreciate your support and trust in our products. We understand that you have some issues with your product's dongle. However, we need to inform you that since your product is out of warranty, we are unable to provide a replacement service. Additionally, our dongles are not available for separate purchase as an option. Thank you.