Updated my Raikiri Pro and now its dead

[jagamer]

I updated my Raikiri Pro to the newest firmware and how the controller wont turn on. Is there anyway to reset the controller? I just bought this off amazon..

[muteki2014]

The same thing happened to me, now I can only use the wired controller, some solution? 

[jagamer]

Nothing yet, I've reached out to customer service but haven't heard back

[Jstyle511]

Same thing happened to me also. Received controller today. Trying to update firmware now it’s dead. Can’t switch on at all. 

[Aureliannn_ROG]

Hi @jagamer @Jstyle511 @muteki2014 ,

Thank you for reporting the issue regarding the ROG Raikiri Pro not working.

To better understand and assist you with this issue, we would like to confirm the following:

1. Scope of the wireless mode issue: Are you unable to use both the 2.4GHz wireless mode and Bluetooth mode, or none of the modes can work?
2. Software reinstallation: We recommend that you try using the official Armoury Crate uninstallation tool to completely uninstall the software and then reinstall it to rule out any software conflicts or corruption.

If the problem persists after completing the above steps, please provide us with the Armoury Crate usage log so that our engineering team can conduct a more detailed analysis.

The logs contain detailed information about the software's operation and can help the team identify the problem.
Please ensure that the logs accurately record the occurrence of the issue.
Here are the steps to collect Armoury Crate logs:
Please refer to Q5: What is APP Diagnostics? (New Feature)
https://www.asus.com/support/FAQ/1043747/#a14
Once you have completed the above steps, please upload the collected log files to a cloud storage service and send us the link via private message.
Also, please provide us with your product serial number.
Thank you for your understanding and cooperation.