cancel
Showing results for 
Search instead for 
Did you mean: 

STRIX IMPACT II Missing Dongle Pairing Question

Lierin
Level 7

I bought a used Strix Impact II and it had missing dongle than I cared for and didn't know were I can find it.

One and most important thing for this device is the 2.4Ghz dongle. The mouse is not able to firmware update till I have a working dongle. Is there anyway for me to obtain these parts? I searched ASUS store and nothing.

I don't see a way to run pairing on Asus Products for one dongle and multiple components. Logitech has a dongle pairing device/software that I can pair multiple devices to one dongle but didn't see a similar option to ASUS products. This is shame that I can't find a receiver for such an expensive product, and for a cheap Logitech mouse for a couple of dollars I can easily buy a Logitech Unifying Receiver.
Can you help me with my issue?

196 Views
3 REPLIES 3

Aureliannn_ROG
Customer Service Agent

Hi @Lierin ,

based on your issue, may I ask whether you can provide the product serial number via private messege to me?

Do you mean once you receive the product, it didn't come with the dongle?

Or you lost the dongle?

Please help varify the issue.

Thank you.

Hi,
yes I receive the product, it didn't come with the dongle.
I send to you a serial number via private messege.
Tnx.

Aureliannn_ROG
Customer Service Agent

Hi @Lierin ,

based on your issue, may I ask have you confirm the issue with the dealer?

We recommend that you inquire with the retailer about the reason for not receiving the dongle with the product.

Also, could you kindly provide the invoice via private messege to me?

Thank you.