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Rog strix scope II 96 wireless無法進行韌體更新

stanli0215
Level 7

IMG_1800.jpeg

 iz

即使重新開機 亦刪除armoury crate 後重新下載 也無法

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1 REPLY 1

Aureliannn_ROG
Customer Service Agent

Hi @stanli0215 ,

Thank you for your question. 

  1. Have you used the official Armoury Crate uninstall tool from the website to uninstall and reinstall the software? 
  2. When did this issue start occurring? 

If the problem persists even after using the official tool, we recommend providing Armoury Crate log files for a more accurate analysis of the issue.

The log files contain detailed information about the software's operation and can help us quickly identify the problem. 

Please ensure that the logs accurately record the occurrence of the issue.

Here are the steps to collect Armoury Crate log files:
Please refer to Q5: What is APP Diagnostics? (New Feature) in the attached article.

https://www.asus.com/TW/support/FAQ/1043747/#a14

Once you have completed the steps, please upload the collected log files to a cloud storage service and send us the link via private message. 

Also, please provide us with your product serial number and the screenshot of the Armoury crate update center.

Thank you for your understanding and cooperation.

Providing detailed device specifications (MB/CPU/GPU/PSU, etc.) and the respective driver versions, OS version, and BIOS version will help us analyze the issue more effectively.