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ROG harpe ace aim lab edition - 0% battery

Level 8

I recently update the my harpe ace aim lab edition software to 8.00.01. I found that the mouse stay 0% battery but i already charge it for one to fix this problem? 螢幕擷取畫面 2024-03-28 161012.pngasdads.png


Super Moderator


How is the mouse connected? Are you using the Omni receiver?

Currently on same firmware and battery is reported correctly.

13900KS / 8000 CAS36 / ROG APEX Z790 / ROG TUF RTX 4090

I'm using the Omni receiver which the receiver(2.4GHz) version is 6.00.08. Everything was good till a few days ago after i update the  mouse software.asdads.png

Strange. Is the battery reported correctly in BT or USB mode?

13900KS / 8000 CAS36 / ROG APEX Z790 / ROG TUF RTX 4090


if I plug in the USB and turn the mouse to wired mode, It will show up like this and the battery keep charging at 0%, but I'm pretty sure the battery not 0% since i can use it normally.

Super Moderator

Very odd - Firstly, I'd try using the AC Uninstool Tool from the support site and reinstall the suite.

13900KS / 8000 CAS36 / ROG APEX Z790 / ROG TUF RTX 4090

I'll try to reinstall the AC first,hope that will help with the issue, thank you.

I have reinstall thhe AC,but it still show up with 0% battery. How to reset the mouse that linked to the computer?

Try re-running the firmware update via the tool on the support site. Could potentially be a bad firmware update.

If no luck, export logs and fill in bug report form here: Armoury Crate V5.8.6.0 & V5.7.9.0 / AURA Creator V3.7.6.0 [Report here if any issues] (



13900KS / 8000 CAS36 / ROG APEX Z790 / ROG TUF RTX 4090

Hi @LCT227 ,

according to your issue, did the problem occur after the update to 8.00.01? 

When connected in 2.4G mode, does the battery level also show as 0%? 

After switching to wired mode, does the battery level show as charging and continue to remain at 0%? 

Please confirm if this understanding is correct. 

To further assist you, please provide a screenshot of the Armoury Crate update center page and logs. 

Please ensure that the logs accurately capture the issue at the time it occurred. 

(Start recording > Use wired connection > Check battery level > Use 2.4G connection > Check battery level > Reboot > Check battery level > Stop recording) 

For log operation steps, please refer to Q5: What is App Diagnostics?

After recording the log, please upload it to the cloud, grant access, and send me the link via private message. 

Additionally, please provide the product serial number. Thank you.