ROG Fusion II 500 not found in Armoury crate

[Barrick]

Dear ROG,

My ROG Fusion II 500 are not found in Armoury crate after I re-installed Armoury crate. Kindly assist to solve this issues as I cannot change my headset setting right now.

Appreciate for your kind attention.

[Aureliannn_ROG]

Hi @Barrick ,

according to the confirmation from our backend team, we recommend trying to disconnect and reconnect the device to troubleshoot the issue.

Please disconnect the device, wait for a moment, and then reconnect it to see if the problem is resolved.

If the issue persists, please feel free to contact us, and we will do our best to assist you.

Thank you for your cooperation!