ROG Chakram X Origin not charging

[WinterNL]

Somewhat recently purchased a Chakram X Origin and now for the second time this month it's just stopped charging. The logo will light up blue when a USB cable is inserted, Armoury Crate will say it's charging, but the charge never increases.

Last time I fixed it by factory resetting the mouse and reinstalling Armoury Crate. This just isn't a viable solution to do once a month.

Especially not considering I've now spent the last 30 mins trying to reinstall Armoury Crate as this absolutely dreadful piece of software refuses to both uninstall and install without errors.

Edit after FINALLY reinstalling, full package installer didn't work at all, regular one with bloated AURA stuff did. Battery immediately reported 100%, so it appears to be charging, just a software issue incorrectly reporting charge level.

[Aureliannn_ROG]

Hi @WinterNL ,

Thank you for your inquiry. 

To better understand the mouse-related issue you are experiencing, please provide us with the following information:

1. Firmware version confirmation: Have you confirmed that your mouse firmware has been updated to the latest version?
2. Other issues: In addition to the charging issue, have you encountered any other usage problems?
3. Reinstallation: Have you currently tried reinstalling the Armoury Crate software?
4. Armoury Crate log: If the problem persists after reinstalling the Armoury Crate software, please provide the Armoury Crate log files for us to analyze.

The log files contain detailed information about the software's operation, which can help our backend team identify the issue. 
Please ensure that the logs accurately capture the moment the issue occurs. 

(Please enable logging, perform the problematic operation once, and then package the logs.)
Here are the steps to collect Armoury Crate log files: Please refer to Q5: What is APP Diagnostics? https://www.asus.com/support/FAQ/1043747/#a14
After completing the above steps, please upload the collected log files to a cloud storage service and provide the link along with the approximate time and method of operation via private messege for our analysis. 
Also, please provide your product serial number.
We greatly appreciate your understanding and cooperation.

[WinterNL]

1. In both instances of encountering the issue I tried updating to the latest firmware, this did not fix the issue.

2. No other issues, though I will mention I'm not using the original cable as it arrived with a damaged cable. I did contact ASUS, they were unable to supply a replacement as there's no direct customer support in my region (EU/NL). Nor was the seller able to just supply a replacement cable. Outside of this issue I've not run into any issue using and/or charging using either one of my cables.

3. I have, on both occasions. This did fix it, but it's just not a smooth process using a separate uninstaller, rebooting and at least the last time, multiple errors.

4. I've now enabled logging and will provide it in case the issue reappears.