ROG Balteus QI not working in armory crate

[joewakim]

Hello,

Please help, my ROG Balteus QI mousepad is not opening in the Armory Crate Application, when i click on the Balteus Qi under "devices" the application just shows a loading message that keeps running forever then crashes, showing a message that the application will try to reload the device, and then keeps on repeating the same loop. However, I am able to connect the Balteus Qi to aura sync under the aura sync section, but i cannot access the settings under the Devices Section. I tried uninstalling and re-downloading the drivers on PC, I completely Uninstalled Armory Crate and re-downloaded it, updated my windows, and updated everything in the MyAsus application, But the issue is still happening. Any Suggestions?

[Wolfszen]

Same here, it stuck in the loading circle but never get access to settings of balteus. it looks like the last update responsible for it. It alsa says h-2005 error when trying to load product screen.

[Aureliannn_ROG]

Hi @joewakim @Wolfszen @nbelancic_ ,

based on your issue, we recommend trying to uninstall Armoury Crate then reinstall and ensuring that all items in the update center are on the latest version. 

If the problem persists, please provide a screenshot of the update center and logs for our reference. 

You can find instructions on how to collect logs in Question 5: "What is App Diagnostics? (New Feature)" in this FAQ link: https://www.asus.com/support/FAQ/1043747/#a14. 

After recording the log, please upload it to the cloud, grant access, and send me the link. 

Thank you.

[joewakim]

I have already tried to re-install everything and update everything again (Armory Crate software, Device Drivers, and device Updates in Armory Crate Menu's Update center. I will be providing screenshots and logs

[joewakim]

Here is the link:
https://1drv.ms/f/s!AoNUzfdtALqUgYZwRMA2aKjUM1RJgw?e=OYVTxd

[Aureliannn_ROG]

Hi @nbelancic_ ,

sorry for the misunderstanding, I mean to uninstall Armoury Crate.

If the problem still persist, please kindly provide a screenshot of the update center and logs for our reference.

May I ask whether ROG Balteus Qi can be detect under Windows?

Thank you.

[Aureliannn_ROG]

Hi @joewakim,

thanks for providing the information.

May I ask whether the ROG Balteus Qi can be detect under Windows?

Please help confirm, thank you.

Hi @Wolfszen ,

may I ask whether the ROG Balteus Qi can be detect under Windows?

Please help confirm, thank you.

[joewakim]

Yes, it can be detected under Windows (Windows recognizes the device)

[nbelancic_]

Same issue here!!!!

[nbelancic_]

reinstall the whole software???