Hi @Aureliannn_ROG I already tried that several times and also tried again. The issue persists. I sent All the detailed specifications in my second reply in this thread. Should I send it here again? Anyways, below is the information I already sent. I thought you had processed that info before. I tried ALL the options you recommended in support, so I ask carefully for replicating the issue:
- Software Updates: What software or drivers have you recently updated? Especially the keyboard firmware and Armoury Crate.
Please provide screenshots of your current keyboard firmware version and Armoury Crate version for our reference. I hope these screenshots help as reference.Armoury Crate Version
- Issue Occurrence: Besides the E and D keys, do other keyboard keys experience similar problems? Sometimes, the issue happens with some numbers, but in the last test I could not replicate. I think between 2 and 4.
Does the problem occur regardless of whether it is a wireless or wired connection? Yes, I tried in 3 different devices: My Asus TUF F15 in wireless, wired and Bluetooth; a HP laptop without any software installed and a Samsung Galaxy S23 Ultra using Bluetooth. This happens on eeevery application or game.
Try operating in different applications or games to see if the problem changes. - Other Device Testing: Please connect the keyboard to other devices (such as another computer or tablet) to see if the problem persists. Yes, the problem persists.
If the problem disappears, it may be caused by your computer or other software settings. - Video Recording: Please record a video clearly showing the screen and operation when the keyboard has a problem.
The video should include:- The keyboard's response when typing
- The settings screen of the relevant software
- Relevant information from Armoury Crate
- Armoury Crate Logs: Please provide the system logs of Armoury Crate, which will help the team analyze the cause of the problem.
The logs contain detailed information about the software's operation and can help the team identify the problem.
Please ensure that the logs accurately record the occurrence of the issue.
Here are the steps to collect Armoury Crate logs:
Please refer to Q5: What is APP Diagnostics? (New Feature)
https://www.asus.com/support/FAQ/1043747/#a14
Once you have completed the above steps, please upload ...Providing detailed device specifications (MB/CPU/GPU/PSU, etc.) and the respective driver versions, OS version, and BIOS version will help us analyze the issue more effectively.
- Armoury Crate Logs: Please provide the system logs of Armoury Crate, which will help the team analyze the cause of the problem.
- Issue Occurrence: Besides the E and D keys, do other keyboard keys experience similar problems? Sometimes, the issue happens with some numbers, but in the last test I could not replicate. I think between 2 and 4.
Hi @Aureliannn_ROG While I reach out support (I went to the local supplier and they asked me to call a phone number) I saw there is a new version of several items, are they related to the keyboard? If so, could I know the changelog?
