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My mouse wheel light color is not in proper sync with armory crate

Zanxder
Level 7

So i have ASUS ROG gladius 3 and I'm fa ing a bug in my mouse that is the wheel color is not in proper sync with the software if I set it to white it shows yellow instead, if I set it green it shows indigo, if i set it pink it shows red. Is there any way to fix it 

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1 REPLY 1

Aureliannn_ROG
Customer Service Agent

Hi @Zanxder ,

based on your question, kindly help confirm the following questions:

  1. May I ask when did this issue start to occur?
  2. Have you made any changes or modifications to the settings?
  3. Have you tried using the official Armoury Crate uninstall tool to uninstall and reinstall the software?
  4. Have you confirmed that your mouse firmware is updated to the latest version?
  5. Can you provide a video of the issue occurring for our reference?
  6. Do you experience the issue when adjusting the lighting settings in general, or specifically when using Aura Sync?

If you have reinstalled the software and the issue still persists, please provide the Armoury Crate logs for our reference. 

The logs contain detailed information about the software's operation and can help us quickly identify the problem. 

Please ensure that the logs accurately record the occurrence of the issue. 

Here are the steps to collect Armoury Crate logs: Please refer to Q5: What is APP Diagnostics? (New Feature) 

https://www.asus.com/support/FAQ/1043747/#a14

Once you have completed the above steps, please upload the collected log files to a cloud storage service and send us the link via private message. 

Also, please provide us with your product serial number. 

Thank you for your understanding and cooperation.

Providing detailed device specifications (MB/CPU/GPU/PSU, etc.) and the respective driver versions, OS version, and BIOS version will help us analyze the issue more effectively.