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I can't change my asus rog strix moonlight white switches

xAlyanne
Level 7

How can i change them? My keyboard is under warranty but I purchased it from an official Asus reseller shop, I was told that to ship it and see if there is actually an error I have to pay. All because a switch doesn't work for me. So I wanted to do it myself, how do I change it? It cannot be dismantled

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1 REPLY 1

Aureliannn_ROG
Customer Service Agent

Hi @xAlyanne ,

thank you for your inquiry. 

The ROG Strix Scope NX TKL Moonlight White keyboard offers three switch options: red, brown, and blue upon shipment. 

However, we're going to inform you that we are unable to provide a service for self-replacement of the switches. 

We appreciate your understanding. 

Thank you again for your inquiry.

Providing detailed device specifications (MB/CPU/GPU/PSU, etc.) and the respective driver versions, OS version, and BIOS version will help us analyze the issue more effectively.