How to File for an RMA

[Miiko]

So i just recently purchased the asus rog harpeace aimlab edition on amazon but It just wont charge after updating, checked the site for any possible solution and saw that it may require an rma. but the mouse was purchased it amazon how can i file one?

[Aureliannn_ROG]

Hi @Miiko ,

Thank you for contacting us. We understand that you are experiencing an issue with your mouse charging.

Since you mentioned that you recently purchased the product, we recommend that you contact your dealer first for further assistance. Your dealer can provide you with more direct after-sales service and help you resolve the issue.

If you are unable to resolve the issue after contacting your dealer, or if you prefer to send the product in to ASUS  directly, you can contact our local customer service center. Our customer service representatives will be happy to assist you with the RMA process.

Official Support | ASUS Global

Thank you.