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Graphic card wont change colour

solasko2
Level 7

I recently got my pc repaired at a local pc store, and I had a few new parts installed. I had an AM5 R7 installed into my computer, as one of the parts. I get the pc back and I boot it up, my gpu turned back to the original red colour. I look armory crate, deleted. After installing it, it keeps thinking My cpu's integrated graphics is the graphics card. and no matter what I do it wont reconize my GPU (asus rog strix 2060) will not connect. Help please

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1 REPLY 1

Aureliannn_ROG
Customer Service Agent

Hi @solasko2 ,

Regarding the display issue you're encountering, we recommend trying the following steps:

  1. Enter BIOS setup: Press Delete or F2 repeatedly during startup to enter the BIOS setup. In the display settings, set the primary display output to the PCI-E graphics card and disable the integrated graphics. Save the settings and restart your computer.
  2. Update graphics card driver: Visit the official website of your graphics card manufacturer and download and install the latest version of the graphics card driver.
  3. Reinstall Armoury Crate: Completely uninstall Armoury Crate and then download and install the latest version. After installation, verify that the software can correctly identify your graphics card.
  4. Check display cable: Ensure that your monitor is directly connected to the output port (HDMI or DisplayPort) of the graphics card, not the integrated display output port on the motherboard.
  5. Contact repair shop: If the above steps do not resolve the issue, we recommend that you contact the repair shop where you had your system serviced to have them inspect the hardware for any damage or assembly issues that may have occurred during the repair process.

Thank you.

Please note that response times may be delayed due to upcoming regional holidays. For urgent inquiries, please contact your local service center. Thank you for your patience.