cancel
Showing results for 
Search instead for 
Did you mean: 

Chakram x origin not taking charge

Spudboii69
Level 7

no matter how long I charge it for it wont take a single present of charge and its new out of the box and its honestly frustrating considering the price tag this is after charging it over night  image_2024-06-07_100300506.png 

85 Views
1 REPLY 1

Aureliannn_ROG
Customer Service Agent

Hi @Spudboii69 ,

thank you for your question. 

Could you please provide more details about when this issue occurred?

Have you tried reinstalling Armoury Crate using the official uninstall tool?

Since backend verification may require some time, considering that you recently made the purchase, you can also contact the dealer for further assistance. 

If you are willing to wait for backend team verification and analysis of the issue, please provide Armoury Crate logs for our reference. 

The logs contain detailed information about the software's operation and can help us quickly identify the problem.

Please ensure that the logs accurately record the occurrence of the issue.

To collect Armoury Crate logs, please refer to Q5: What is APP Diagnostics? (New Feature) in the attached article. 

https://www.asus.com/support/FAQ/1043747/#a14

Once you have completed the steps, please upload the collected log files to a cloud storage service and send us the link via private message.

Also, please provide us with your product serial number.

Thank you for your understanding and cooperation.

Providing detailed device specifications (MB/CPU/GPU/PSU, etc.) and the respective driver versions, OS version, and BIOS version will help us analyze the issue more effectively.