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Asus ROG Gladius III Wireless Aimpoint Macro Causing Blue Screen

vlyhn
Level 7

‎03-10-2025 07:48 AM

When I use macro on my Asus ROG Gladius III Wireless Aimpoint, at some time maybe in 2-3 hours I always have blue screen "dpc_watchdog_violation 133" error code.

I have bought it last week and this is the third time I am having this error.

All my drivers are updated already. I don't know why it's happening but Asus has a very poor technical support related with those problems. 

Does anyone know how to solve this? I regret buying this mouse!

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1 REPLY 1

Aureliannn_ROG
Customer Service Agent

‎03-12-2025 01:06 AM

Hi @vlyhn ,

Thank you for your inquiry. 

To better understand the Armoury Crate software and mouse macro-related issue you are experiencing, please perform the following tests and provide information:

  1. Software reinstallation confirmation: Have you tried using the Armoury Crate uninstall tool to completely remove the Armoury Crate software and reinstall it?
  2. Mouse cross-test: If you have other computer devices, we recommend that you connect the mouse to another computer to test whether the macro function works properly.
  3. Operating system update confirmation: Please confirm that your operating system has installed all the latest updates.
  4. Event Viewer screenshot provision: After the blue screen occurs, please check the Windows Event Viewer to confirm whether there are any related error messages, and provide relevant screenshots to us.
  5. Macro function test: Does the blue screen problem only occur when the macro function is enabled?
  6. Armoury Crate log provision: Please provide the log files of the Armoury Crate software for our analysis.

The log files contain detailed information about the software's operation, which can help our backend team identify the issue. 
Please ensure that the logs accurately capture the moment the issue occurs. 

(Please enable logging, perform the problematic operation once, and then package the logs.)
Here are the steps to collect Armoury Crate log files: Please refer to Q5: What is APP Diagnostics? https://www.asus.com/support/FAQ/1043747/#a14
After completing the above steps, please upload the collected log files to a cloud storage service and provide the link along with the approximate time and method of operation via private messege for our analysis. 
Also, please provide your product serial number.
We greatly appreciate your understanding and cooperation.

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