cancel
Showing results for 
Search instead for 
Did you mean: 
FAQBot
Community Admin
Community Admin

[Motherboard] Customer Induced Damage (CID) criteria

 ASUS does not warrant uninterrupted or error-free operation of this product. The warranty only covers technical hardware issues during the Warranty Period and in normal use conditions. It applies to firmware issues but not to any other software issues or customer induced damages or circumstances such as but not limited to:

For more warranty information, please refer to the ASUS Product Warranty Card: Product Warranty Information.

Note: The following images are for reference only. 
 

1.       PCB Trace Damaged

2.       PCB Broken

3.       Component Broken

4.       Plastic Broken

5.       Socket Pin Damaged

6.       PCB Oxidation

7.       Component Oxidation

8.       PCB Burned

9.       Component Burned

10.    Missing Parts

11.    Missing Component

 

 

1. PCB/trace damaged  [Figure 1-1~1-4]
CommentsRepairExchange PartsIn-WarrantyOut-Warranty

1.Only scratched the top surface.

A light scratch on PCB, and no any trace/line/copper part/component damage, and didn’t hurt any function, please clean and put POLY layer to kept away from oxygen

AcceptClean and put POLY layer to kept away from oxygen.ChargeCharge

 

 

PCB/trace damaged  [Figure 1-5~1-8]
CommentsRepairExchange PartsIn-WarrantyOut-Warranty

1.Can visually see the copper layer*and PCB layer and PCB trace are damage.

suggestion: Check department can confirm the damage of PCB trace using by magnifying glass.

The damage deep through PCB [Figure 1-8 ]

*:Copper Cladded Laminates(CCL)

Reject---

 

PCB/trace damaged  [Figure 1-9~1-10]
CommentsRepairExchange PartsIn-WarrantyOut-Warranty

1. More than 3 copper line (no including 3) are broken. [Figure1-9]

2.The damage deep through PCB [Figure1-10]

*:Copper Cladded Laminates(CCL)

Reject---

 

PCB/trace damaged  [Figure 1-11~1-12]
CommentsRepairExchange PartsIn-WarrantyOut-Warranty
Less than and equal to 3 lines and PAD no broken.AcceptPCB Line repairingChargeCharge
More than 3 lines (not including 3) and PAD break off. [Figure 1-12]Reject---

 

2. PCB Broken  [Figure 2-1~2-4]
CommentsRepairExchange PartsIn-WarrantyOut-Warranty

If has one of condition down below:

1. PCB has crack on it let PCB become two pieces. [Figure2-1~2-2]

2. PCB loss corner part on the board. [Figure2-3]

3. PCB peel off to different layer. [Figure2-4]

4. Can clear dividing is unrecoverable damage. [Figure2-4]

Reject---

 

3. Component Broken [Figure 3-1~3-4]
CommentsRepairExchange PartsIn-WarrantyOut-Warranty
Component damage including missing components, but PCB have to completely undamaged.AcceptReplaced ComponentChargeCharge

 

 4. Plastic Broken [Figure 4-1~4-4]
CommentsRepairExchange PartsIn-WarrantyOut-Warranty
Plastic Component broken, but PCB have to completely undamaged.AcceptReplaced ComponentChargeCharge

 

 Plastic Broken [Figure 4-5~4-8]
CommentsRepairExchange PartsIn-WarrantyOut-Warranty
Accessory Component and receiver Component can not work properly, but PCB have to completely undamaged.AcceptReplaced plasticChargeCharge
 

 
5. Socket Pin Damaged [Figure 5-1~5-4]
CommentsRepairExchange PartsIn-WarrantyOut-Warranty
One or Multiple pin damage (Figure 5-1~5-3)AcceptReplaced CPU SocketChargeCharge
One or Multiple Pin bend it itself.(Figure 5-4)AcceptReplaced CPU SocketChargeCharge

 

 

 6. PCB Oxidation [ Figure 6-1~6-4 ]
CommentsRepairExchange PartsIn-WarrantyOut-Warranty

1.Corrosion impacting PCB with obvious customer abuse.[Figure 6-1]

2. The oxidation of the liquid spilled PCB.[Figure6-2]

Reject---

 

 7. Component Oxidation [Figure 7-1~7-4]
CommentsRepairExchange PartsIn-WarrantyOut-Warranty
Component has being oxidation corrosionReject---

 

 

8. PCB Burned [Figure 8-1~8-4]
CommentsRepairExchange PartsIn-WarrantyOut-Warranty
PCB board was burned like overcook.Accept-Free Charge

 

9. Component burned.  [Figure 9-1~9-4]
CommentsRepairExchange PartsIn-WarrantyOut-Warranty
Thermally damaged component.Accept-FreeCharge

 

 10. Missing Parts.   [Figure 10-1~10-4]
CommentsRepairExchange PartsIn-WarrantyOut-Warranty

1. Missing plastic part by user. [Figure10-1]

2.Missing Accessory screws by user.

[Figure10-2]

3. Missing Heat Sink/CPU socket latch by user.

[Figure 10-3~10-4]

AcceptReplaced partsChargeCharge

 

 11. Missing Component.   [Figure 11-1~11-4]
CommentsRepairExchange PartsIn-WarrantyOut-Warranty
Lost PCB components, in normal case it wouldn't missing.Reject - - -

 

 

Version history
Last update:
‎06-02-2024 07:23 PM
Updated by:
Contributors