PUR and Carry-In Service for Zenfone and Premium Phones (Only for India)
PUR and Carry-In Service for Zenfone and Premium Phones
PUR: If availing this service, the product will be picked up from your place and after repair the product will be delivered back, this service is available on specific pin code. Please note that the whole process would take 10-15 Days
- A box will be sent via courier to the address provided.
- The box will contain a bubble pouch, a declaration form and an ASUS seal sticker.
- You have to empty the box, place the device in the bubble pouch. (Also please make a check mark on the box to ensure the device that is placed in the pouch) Before keeping the handset in the pouch, please power off the handset and then place it inside the pouch.
- Please read the Terms and Conditions mentioned on the declaration form for confirmation.
- Fill the details in declaration form.
- Keep the bubble pouch inside the box. Close the box and stick the ASUS seal on the marked location.
- A courier person will come to pick the box from your location.
- You have to handover the box and declaration form to the courier person.
- While submitting the box to courier person please take an acknowledgement no./ docket no./ AWB no. from courier person.
- Do not handover the box if the courier person does not possess the acknowledgement no. / docket no. / AWB no.
Eligibility for PUR service:
- Unit should be in warranty.
- For PUR service, distance between your location and our nearest Service Center should be more than 30 Kms.
- Bluedart services should be available at your location.
- Customer Induced Damage (CID) case is not eligible for PUR.
If you want to go for PUR service, then please share the below details:
- Product Serial Number
- Customer Name
- Full Address
- City
- Pin Code
- Date of Purchase
- Contact Number
Terms and conditions:
- Please read the Instruction carefully before packing the product and must follow the same else service center will reject the shipment
- If delivered box is found damaged or any document/product is missing need to inform Asus at same time on toll free 18002090365.
- If the product is found physically damaged or a burnt case, it will be treated as CID (Customer Induced Damage) and the product will be treated as out of warranty and can be repaired only on chargeable basis directly through the service center.
- Packing is responsibility of the Customer and Damages due to packing problem has to be bound by the Customer.
- While submitting the product customer has to take the acknowledgement / Docket no / AWB No. from the courier person.
- Under no circumstance customer should hand over the product to any person if he/she does not possess the Acknowledgement /Docket no / AWB no, if submitted Asus will not be responsible for the same.
- In any case if customer is not available need to inform Asus to avoid delay.
- Switch off your Unit before packing.
For Carry-In Service
For Carry -in service: You need to bring the product to the ASUS Service Centre for repair, and post repair you need to collect the product from the Service Center. Please visit our Service Center with invoice copy to get the issue resolved at the earliest, and refer to this link for Service Centre locations: https://www.asus.com/in/support/service-center/india
Note: This is to inform you that if your device is out of warranty or the product is having Physical Damage / Water Contact then services will be on chargeable basis.
We inform you that a service charge will be 500 INR. In case any part is getting replaced then you have to pay the part cost including service tax.
If you are not taking service, only diagnosing your device, then diagnose charge of 250 INR will be applicable.
