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[Desktop] Customer Induced Damage (CID) criteria

ASUS does not warrant uninterrupted or error-free operation of this Product. The warranty only covers technical hardware issues during the Warranty Period and in normal use conditions. It applies to firmware issues but not to any other software issues or customer induced damages or circumstances such as but not limited to:

For more warranty information, please refer to the ASUS Product Warranty Card: Product Warranty Information.

Note: The following images are for reference only.

 

Outer Surface (Case) - Damage
CommentsSolutionUnit Under WarrantyUnit Out of Warranty
Surface broken due to external force.Replace chassisCharge to CustomerCharge to Customer

 

Outer Surface (Case) - Scratch
CommentsSolutionUnit Under WarrantyUnit Out of Warranty
Due to external force, there are scratches and abrasions on the surface of the chassis.                     
(no effect on function)
Replace chassisCharge to CustomerCharge to Customer

 

Keyboard - Damage
CommentsSolutionUnit Under WarrantyUnit Out of Warranty
Due to impact, dropping, or other external force, the keyboard has incurred dents or cracks.Replace the keyboardCharge to CustomerCharge to Customer

 

Keyboard - Abraded/Worn off keys
CommentsSolutionUnit Under WarrantyUnit Out of Warranty
The keyboard or keyboards keys are abraded or worn off.Replace the keyboardCovered under WarrantyCharge to Customer

 

ODD - Surface Damage
CommentsSolutionUnit Under WarrantyUnit Out of Warranty
If there are signs of digging on the surface of the ODD, and the ODD can properly eject the DVD.Replace the ODDCharge to CustomerCharge to Customer
If there are signs of digging on the surface of the ODD, and the ODD cannot properly eject the DVD.Replace the ODDCovered under WarrantyCharge to Customer

 

ODD - Belt Broken
CommentsSolutionUnit Under WarrantyUnit Out of Warranty
If the belt of the ODD is broken and still remains inside the machine.Replace the ODDCovered under WarrantyCharge to Customer
If the belt of the ODD is broken and cannot be seen.Replace the ODDCharge to CustomerCharge to Customer

 

I/O port - Pin Damage
CommentsSolutionUnit Under WarrantyUnit Out of Warranty
Device received with visual evidence of damage to I/O board by forced insertion or removal of external plug-in device.Replace mainboard or I/O boardCharge to CustomerCharge to Customer

 

Accessory - Adapter/Mouse damage
CommentsSolutionUnit Under WarrantyUnit Out of Warranty
The Adapter/Mouse's surface or cable is damaged due to external force.Replace the Adapter or MouseCharge to CustomerCharge to Customer

 

Accessory - Connector damage/metal oxidation
CommentsSolutionUnit Under WarrantyUnit Out of Warranty
The connector is damaged or metal oxidation is found due to usage or storage.Replace the Adapter or MouseCharge to CustomerCharge to Customer

 

Unidentified Objects invade including fluid
CommentsSolutionUnit Under WarrantyUnit Out of Warranty
The components have foreign objects present, and upon disassembly by the repair engineers, traces indicating the source of foreign object entry into the device were confirmed.Depends on which key components are brokenCharge to CustomerCharge to Customer

Version history
Last update:
‎06-02-2024 07:23 PM
Updated by:
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