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Unable to register any product on ROG Elite website

Sib3riX
Level 12

When i press submit it will just load indefinitely. Please fix your website so i can register new products. Im using rog global elite rewards website.

@ROGEliteRewards 

 

3,972 Views
1 ACCEPTED SOLUTION

Accepted Solutions

ROGEliteRewards
Community Agent

Hi Elite members,

There are so many people with the same product registration issue, and we are now fixing it, once we finish fixing it, we will let you know. Thanks for your patience!

 Sincerely,

ROG Elite Rewards team

View solution in original post

20 REPLIES 20

ROGEliteRewards
Community Agent

Hi Sib3riX,

Thanks for the feedback. Could you provide the screenshot of the issue, so we can look into it? Thank you!

Sincerely,

ROG Elite Rewards team

Screenshot 2024-09-10 123939.png

It will just stay like that forever and never register new products. Tried on my mobile phone and pc. All adblockers and stuff is off when im doing this. Kaspersky AV is also off.

Hi Sib3riX,

After checking, the product registration page of the global Elite site looks good. Could you use the "Incognito window" to open the Elite website and try again?

ROGEliteRewards_0-1726021992041.png

Sincerely,

ROG Elite Rewards team

 

Opening product registration page is working but when you put all info, upload your invoice and click submit it will load indefinitely and registration will never complete. 

1000001924.jpg

Same here. Trying to register a x670e-e and a tuf rx7800xt. tx

There are a number of screenshots posted throughout this thread.

Vitamin
Level 9

Same here. Trying to register a new laptop that is listed in the eligible devices.
Tried both in browser (normal and incognito) and in the Rog Armoury Crate in-built browser.
Tried in my non-default browser incognito just in case some plugins in default might affect the flow - same result.


Vitamin_0-1726118625034.png

 

Vitamin
Level 9

any updates there? feel a bit forgotten.

jommeldejesus
Level 7

any update on this issue? @ROGEliteRewards seems like everyone currently experiencing this one where in we are stuck in the loading screen.