cancel
Showing results for 
Search instead for 
Did you mean: 

ROG Elite Reward Not Working

alia
Level 7

Hi everyone!

I redeemed an EVA shirt three months ago on ROG Elite Rewards, but I never got any notification that my reward was received. I've been trying to get in touch with literally anyone from the ROG program. I've already sent eliterewards_support@asus.com three emails and they haven't responded. I've also called customer support lines and they've told me that they don't know who I should contact in this unusual case.

Can someone please help me or refer me to someone who can help? @ROGEliteRewards 

If I can't get that shirt, I at least want my 3,000 points back.

Thank you!

360 Views
1 ACCEPTED SOLUTION

Accepted Solutions

ROGEliteRewards
Community Agent

Hi alia,

Sorry for the late reply. Could you give me your Elite Email and Elite username? We will help you to track your T-shirt status. We sincerely apologize for the inconvenience it may cause.

Sincerely,

ROG Elite Rewards team

View solution in original post

1 REPLY 1

ROGEliteRewards
Community Agent

Hi alia,

Sorry for the late reply. Could you give me your Elite Email and Elite username? We will help you to track your T-shirt status. We sincerely apologize for the inconvenience it may cause.

Sincerely,

ROG Elite Rewards team