ROG Elite Reward Not Working

[alia]

Hi everyone!

I redeemed an EVA shirt three months ago on ROG Elite Rewards, but I never got any notification that my reward was received. I've been trying to get in touch with literally anyone from the ROG program. I've already sent eliterewards_support@asus.com three emails and they haven't responded. I've also called customer support lines and they've told me that they don't know who I should contact in this unusual case.

Can someone please help me or refer me to someone who can help? @ROGEliteRewards 

If I can't get that shirt, I at least want my 3,000 points back.

Thank you!

[ROGEliteRewards · Accepted solution]

Hi alia,

Sorry for the late reply. Could you give me your Elite Email and Elite username? We will help you to track your T-shirt status. We sincerely apologize for the inconvenience it may cause.

Sincerely,

ROG Elite Rewards team