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Aura Creator - No Available Devices Issue Fix

chuck_rog
Level 8

I am using Asus Rog Strix Scar 17 SE 2022 (G733CX - LL013WS) model laptop. 

Issue:

I have an issue with the Aura Creator. I am not able to find the laptop's Keyboard, Logo, Light Bar RGB Lights to customize them in Aura Creator. It always says "No devices available". 

On clicking on "Available Devices", I don't see the laptop itself in the list. However in Armoury Crate I see the laptop listed in Synced Devices of Aura Sync and check box enabled on it.

Troubleshooting:

I have done the following steps to see if the issue can be fixed by myself

1) Uninstalled the Armoury Crate with Armoury Crate Uninstaller tool

2) Downloaded and installed the latest version of Armoury Crate along with Aura Creator

3)Updated the Drivers in the "Update Center" of the Armoury Crate

these steps didn't solve the issue.

Kindly help and provide your support to fix this.

1,462 Views
10 REPLIES 10

MasterC
Community Admin
Community Admin

Hi, was your laptop serviced recently? If so, please send me your serial number via PM. Thanks. 

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FPS, Racing, and VR Gamer / Tech Enthusiast / ROG Admin

My laptop is not serviced recently or even before. I installed fresh Windows 11 OS wiping off the factory OS. I'm getting this issue since then. 

chadcornwell
Level 7

I have the exact same issue with my Flow X16. I've done everything to fix it. Nothing will show my keyboard or allow it to light up under any situation!

Wolfie9871
Level 7

I've been having the same issue, but for me it seemed fine even after I freshly installed Windows 11 OS. I have a ROG Strix g (2019). After a while mine ended up being like yours. 

bony13723
Level 7

i have a rog strix g15 (533)and the same 

Phu-ke
Level 7

armoury crate and aura creator fully updated . But no device found showing in aura creator . Did u fix your problem??

MasterC
Community Admin
Community Admin

Please refer to the instructions here and submit a form to report your issue, thanks.

_____________________________________________________________
FPS, Racing, and VR Gamer / Tech Enthusiast / ROG Admin

So basically you are saying to uninstall and reinstall the armoury create using armoury create uninstaller and installer

MasterC
Community Admin
Community Admin

No, please refer to the link for instructions. You can try to uninstall, instructions are there.

_____________________________________________________________
FPS, Racing, and VR Gamer / Tech Enthusiast / ROG Admin