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Aura Creator - don't recognize laptop

N02-Fede
Level 7

Hello everyone,
as indicated in the subject line, I am currently experiencing an issue where Aura Creator no longer recognizes my laptop. When I first tested the software, I was able to successfully create several presets. However, after a long period of not using the application—during which I installed various updates for both Windows and Armoury Crate—I recently attempted to resume using Aura Creator and discovered that it no longer detects my system.

The troubleshooting steps I have already performed are as follows:

  • Uninstalled all Armoury Crate add-ons
  • Uninstalled Aura Creator
  • Restarted the system
  • Reinstalled Aura Creator only

Unfortunately, the problem persists. All previously created presets have been lost, and I am unable to generate new ones, as the software continues to fail in recognizing my laptop.

I would appreciate any guidance or assistance you can provide in resolving this matter.

Screenshot 2025-12-13 161714.pngScreenshot 2025-12-13 161846.png

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4 REPLIES 4

Mik_4ever
Level 7

Привет. У меня такая же проблема. Я так же не могу найти решение. Думаю, что нужно ждать обновление плагина Asus Windows Dinamic Lighting Plag-In HAL

Mik_4ever
Level 7

Вы нашли решение данной проблемы?

No 😞 this are making me crazy.

Я написал по данной проблеме в техподдержку Asus, ответ должны дать в течении двух рабочих дней. В общем, если что то полезное напишут, то дам знать. Пока жду от них ответа.