VGA not detected by Aura Sync...

[Wong_Yung_En]

Hi! I need help... I know I should not pirate massage you but I really need help from you. I had search all over the internet for solution and I could not find it. I also could not write any thread on the forum page. So pm is the only ways to interact with professional like you guys. I'm sorry if it causes any inconvenience.

I recently bought RTX2080 Strix and it could not sync with my aura sync compatible components. The aura sync did not show VGA icon on the menu page but it can be controlled by using Aura sync graphic. Details as follow:

CPU: R7 2700x
Motherbaord: Asus Crosshair 7
Ram: TradentZ RGB 3200mhz 2x8GB
GPU: RTX 2080 Strix

Aura Sync Version: Lighting_Control_1.06.95 (Lighting_Control_1.07.22 tried same result)

Pictures are as follows:
https://drive.google.com/file/d/1xEwr4trmO8wX8g4XmPm7volS_m3tNG1z/view?usp=sharing
https://drive.google.com/file/d/12ediBJ6CquVAtGxZCQVgRW8HAFg9X8sy/view?usp=sharing

As you can see in the video I used Aura for Graphic Card to set it to white color.

I'm looking forward the solution from you. Thank You!

[MasterC]

Please help to report this issue in the thread below and provide other necessary info so we can try to replicate. Thanks.
https://rog.asus.com/forum/showthread.php?105774-AURA-SYNC-1-07-22-Beta-Report-Issues-Here

If you are not on the latest version, update to 1.07.22 Beta to make debugging faster, please remember to mention:
1. The BIOS/firmware version for your motherboard and other hardware.
2. The AURA SYNC products you own and any other 3rd-party lighting software.
3. If a power cycle has made any difference. (Shutdown, power off, unplug power cable for a minute)
4. If you have tried reinstalling Aura or Windows already.
5. OS build/version.
6. If the issue was present in the previous version(s).

(Include pictures or screenshots if applicable)

Download 1.07.22 Beta here:
https://www.asus.com/campaign/aura/au/download.html

If you experienced installation issues previously, please follow the procedure below:
- Make sure you have updated the firmware for your keyboard & mouse using Armoury.
- Right-click on Setup (not AsusSetup), then Run as administrator to uninstall the old version and remove all cached data.
- Reboot PC.
- Right-click on Setup, Run as administrator to install 1.07.22 Beta.
- Reboot PC.
- Right-click on the Aura shortcut icon, Run as administrator to open the Aura application.
- If devices are not showing in the Aura UI, hit the refresh icon.

[Zojah]

masterc@asus wrote:
please help to report this issue in the thread below and provide other necessary info so we can try to replicate. Thanks.
https://rog.asus.com/forum/showthread.php?105774-aura-sync-1-07-22-beta-report-issues-here

if you are not on the latest version, update to 1.07.22 beta to make debugging faster, please remember to mention:
1. The bios/firmware version for your motherboard and other hardware.
Rog strix z390 h-gaming bios version 2203 i5-9600k

2. The aura sync products you own and any other 3rd-party lighting software.
Asus strix vega 64 no 3rd party lightning software
3. If a power cycle has made any difference. (shutdown, power off, unplug power cable for a minute)
no. Still the same
4. If you have tried reinstalling aura or windows already.
Yes about 10x times
5. Os build/version.
Version 1803 os build (17134.648)
6. If the issue was present in the previous version(s).
No

(include pictures or screenshots if applicable)


download 1.07.22 beta here:
https://www.asus.com/campaign/aura/au/download.html

if you experienced installation issues previously, please follow the procedure below:
- make sure you have updated the firmware for your keyboard & mouse using armoury.
- right-click on setup (not asussetup), then run as administrator to uninstall the old version and remove all cached data.
- reboot pc.
- right-click on setup, run as administrator to install 1.07.22 beta.
- reboot pc.
- right-click on the aura shortcut icon, run as administrator to open the aura application.
- if devices are not showing in the aura ui, hit the refresh icon.

help!help!help!help!help!help!help!help!help!help!help!help!help!help!help!help!help!help!help!help!help!help!help!help!help!help!help!help!help!help!help!help!help!help!help!help!help!help!help!help!help!help!help!help!help!help!help!help!help!help!help!help!help!help!help!help!help!help!help!help!help!help!help!help!help!help!help!help!help!help!help!help!help!help!help!help!help!help!help!help!help!help!help!help!help!help!help!help!help!help!help!help!help!help!help!help!help!help!help!help!help!help!help!help!

[Wong_Yung_En]

Got it working ... I reinstall the beta version. The 1st time I cant get it work. After reinstall yay. Thank You!