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Unable to run ASUS Aura

christofalee
Level 7
72542


I have tried every work around i can find but still no luck trying to get Aura to Launch.

I did a fresh install on windows then eventually tried to re-install Aura 2 months later. I keep getting the Aura has stopped working when i try and run after installation.

i have tried to kill the power, i have uninstalled every bit of LED related software (only one was my logitech keyboard/mouse/headset software). I had not re-installed corsair link either. Also after the fresh install i did not install any other ASUS software since the re-install, Aura was the 1st one. Since then i have managed to install GPU tweak and corsair link and they all work fine, no matter what i try Aura wont work.,


I have tried all of these versions with power downs and unplugging as well...

Lighting_Control_1.01.09
Lighting_Control_1.01.16
Lighting_Control_1.05.25
Lighting_Control_1.05.28
Lighting_Control_1.05.38
Lighting_Control_Win7-81-10_V10102



I have also done the unblock on the zip and run as administrator as well as other OS compatibility modes and still nothing.

It's still the only bit of software im having issues with. Have i missed some mandatory software after the re-install? I did update the bios just before i did the fresh windows install.

I noticed the doctor dump mentions AURA for X99 while im on a z170 Hero Alpha viii



Manufacturer Manufacturer01
Application name AURA for X99 series



WARNING: Following frames may be wrong.
aura+0xcd7c
aura+0x6e103
aura+0x67a71
aura+0x26203
aura+0x2a95f
aura+0x24efc
aura+0x8c04c
aura+0xa1b54



PLEASE HELP as this is very frustraiting

I hope it's some form of user error but i can't find anything that will work 😞

OS Name Microsoft Windows 10 Home
Version 10.0.16299 Build 16299
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name DESKTOP-ERBVO0T
System Manufacturer System manufacturer
System Model System Product Name
System Type x64-based PC
System SKU SKU
Processor Intel(R) Core(TM) i7-6700K CPU @ 4.00GHz, 4008 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. 3703, 27/12/2017
SMBIOS Version 3.0
Embedded Controller Version 255.255
BIOS Mode Legacy
BaseBoard Manufacturer ASUSTeK COMPUTER INC.
BaseBoard Model Not Available
BaseBoard Name Base Board
Platform Role Desktop
Secure Boot State Unsupported
PCR7 Configuration Binding Not Possible
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume2
Locale Australia
Hardware Abstraction Layer Version = "1********
Username DESKTOP-ERBVO0T\Chris
Time Zone AUS Eastern Summer Time
Installed Physical Memory (RAM) 32.0 GB
Total Physical Memory 31.9 GB
Available Physical Memory 28.7 GB
Total Virtual Memory 36.7 GB
Available Virtual Memory 32.8 GB
Page File Space 4.75 GB




Also i can't install AURA via GPU Tweak either
72545
1,139 Views
24 REPLIES 24

Sprayingmango
Level 10
What are your full system specs? Are you using a hacked copy of Win10?

Sprayingmango wrote:
What are your full system specs? Are you using a hacked copy of Win10?


Na, legit copy of Windows 10



1 Pioneer BDR-209DBK 16x Blu-Ray Writer Black
1 Western Digital WD Black WD2003FZEX 2TB
1 Samsung 950 Pro 512GB M.2 SSD
1 Corsair Graphite 780T Black Full Tower Case
1 Corsair RM850i 80Plus Gold 850W Modular Power Supply
1 ASUS GeForce GTX 980 Ti Strix 6GB
1 Microsoft Windows 10 Home 32bit/64bit USB Flash Drive
1 Corsair Vengeance LPX CMK32GX4M4B2800C14 32GB (4x8GB) DDR4 Black
1 Corsair Hydro Series H115i Liquid CPU Cooler
1 Intel Core i7 6700K
1 ASUS Maximus VIII Hero Alpha Motherboard

christofalee wrote:
Na, legit copy of Windows 10



1 Pioneer BDR-209DBK 16x Blu-Ray Writer Black
1 Western Digital WD Black WD2003FZEX 2TB
1 Samsung 950 Pro 512GB M.2 SSD
1 Corsair Graphite 780T Black Full Tower Case
1 Corsair RM850i 80Plus Gold 850W Modular Power Supply
1 ASUS GeForce GTX 980 Ti Strix 6GB
1 Microsoft Windows 10 Home 32bit/64bit USB Flash Drive
1 Corsair Vengeance LPX CMK32GX4M4B2800C14 32GB (4x8GB) DDR4 Black
1 Corsair Hydro Series H115i Liquid CPU Cooler
1 Intel Core i7 6700K
1 ASUS Maximus VIII Hero Alpha Motherboard


try running the installer as administrator

razsnavi wrote:
try running the installer as administrator


Yeah have done that, with no luck 😞

just decided to go all out and re-format windows again.... the very first thing I did when booting in.... same error.

This leads me to think its an issue with the software itself or something to do with the bios?????

Any ideas???

Some other odd things i noticed as well

it always installs with the Admin shield over the logo regardless of how i try and install it.

I even tried pulling the battery out of the motherboard too while i took out the GPU, that didn't seem to work either

Also i should note: The Chipset logo is in gradient mode and the first header is in white breathing mode. I can't change either of these and they do turn off when the machine is powered down (unlike some other issues people have)

72550

same problem here z370e

Terepin
Level 8
Welcome to the world of ****ty ASUS software.

try in safe mode