sonic studio won't launch

[trowieuk]

It keep saying current system is not support (had it working when my pc was built), or the audio driver has not been installed properly. Installed through asus motherboard driver page along with realtek drivers. Are there any troubleshooting steps or logs I could use to see what the issue is? Thank you!

[Nate152]

Hi trowieuk

Welcome to the ROG forum.

What motherboard are you using?

[trowieuk]

Nate152 wrote:
Hi trowieuk

Welcome to the ROG forum.

What motherboard are you using?

ROG Strix X570-F Gaming

[lordviper2]

Mine is giving me the same issues. If you find any understandings on why this is happening or how to fix it, please leave a reply. 

[Nate152]

Thank you,

Looking at the Audio drivers for your motherboard and windows 11, I only see one audio driver download and sonic studio 3 is not listed with it.

Uninstall the current audio driver and Sonic Studio 3, then run CCleaner to clean the registry.

Select windows 10, under Audio click "Show all", scroll down to version 6.0.8702.1

When installing the audio driver, click Asussetup.exe



Let me know if this works for you.

[trowieuk]

Nate152 wrote:
Thank you,

Looking at the Audio drivers for your motherboard and windows 11, I only see one audio driver download and sonic studio 3 is not listed with it.

Uninstall the current audio driver and Sonic Studio 3, then run CCleaner to clean the registry.

Select windows 10, under Audio click "Show all", scroll down to version 6.0.8702.1

When installing the audio driver, click Asussetup.exe



Let me know if this works for you.

yeah it doesn't show on the driver page but in the downloaded zip sonic studio and radar is included.
I'll try the w10 one though.

[trowieuk]

Nate152 wrote:
Thank you,

Looking at the Audio drivers for your motherboard and windows 11, I only see one audio driver download and sonic studio 3 is not listed with it.

Uninstall the current audio driver and Sonic Studio 3, then run CCleaner to clean the registry.

Select windows 10, under Audio click "Show all", scroll down to version 6.0.8702.1

When installing the audio driver, click Asussetup.exe



Let me know if this works for you.

Same thing, not supported or driver not installed properly.

[lordviper2]

Same here.

[Nate152]

Thank you

I wasn't sure but you confirmed that sonic studio 3 and sonic radar 3 are in with the windows 11 download. Let's stick with the windows 11 version.

Take a look in Device Manager, are there any missing drivers? It's possible something is missing preventing Sonic Studio 3 to launch.

[trowieuk]

Nate152 wrote:
Thank you

I wasn't sure but you confirmed that sonic studio 3 and sonic radar 3 are in with the windows 11 download. Let's stick with the windows 11 version.

Take a look in Device Manager, are there any missing drivers? It's possible something is missing preventing Sonic Studio 3 to install.

yes they are both in the windows 11 version and both install through asussetup, but when I open either studio or sonic it says
these are the components that are installed