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Sonic Studio and audio driver not installed ?

Level 7
Hi !
I feel like the biggest noob here, I hope someone will be able to help.

I own a ROG GL502VMK with W10 and I had a few problems with Windows so I recently did a factory reboot - long story short, all of my programs were deleted, including all drivers and Asus softwares.

Now, I'm trying to reinstall Sonic Studio in order to modify & improve my mic settings, but I have miserably failed. I went on the Asus website to download the drivers and I also downloaded the installer for the Sonic Suite V2.4.13. (I can't remember which version I had before I rebooted, but that's the version the Asus website recommended here : )

So, I have the Realtek High Definition Audio Driver V6.0.1.8051 installed, but when I launch the setup for Sonic Studio, I get the following error message :
"The audio driver should be installed first."


So, did I do something wrong, maybe ? Is this not the latest version ? Am I missing another driver ?
Also when I downloaded the audio driver the archive contained a whole lot of files, so all I did was launch Setup.exe and let the computer install, shut down and restart like it needed to do. Maybe I missed something there ?

The archive I got for the Sonic Suite also contains FineTuningTool.msi, I don't know what that is so I didn't touch it, do I need to ? Maybe ?

I also tried downloading the Sonic Studio 3 app on the Microsoft Store but the app just doesn't launch. It opens but is apparently stuck on the starting logo, like this :


I figure I might not be able to run this version of something, so I'll be happy to stick with Sonic Studio 2 if necessary, I just don't know how to install any of them. 😞

Thank you !

P.S : Just in case, if I made any grammar mistake while explaining this, excuse my french ass. :rolleyes:

Level 18

Pour information :

- Tu ne peux pas installer Sonic Studio 3 si ta carte mère a Sonic Studio 2 dans ses spécifications.
- Les applications UWP provenant du Microsoft Store ne fonctionne pas avec les pilotes HDA. Les pilotes HDA fonctionne uniquement avec les applications Win32/Traditionnelles.

Utilise ce sujet pour mettre à jour tes pilotes (suis le tutoriel ROG SSx - FIRST INSTALL/CLEAN INSTALL)



For info :

- You can not install Sonic Studio 3 if your motherboard has Sonic Studio 2 in its specifications.
- UWP applications from the Microsoft Store do not work with HDA drivers. HDA drivers only work with Win32/Legacy applications.

Use this thread to update your drivers (follow the ROG SSx - FIRST INSTALL/CLEAN INSTALL tutorial)

Level 13
You Need The Esupport Folder For Your ROG GL502VMK , The Esupport Folder Has All Original Software And Drivers , Make A New Post Ask someone For The Esupport Folder Of Your ROG GL502VMK It May Aleady Be Posted In Forums Somewhere l Search Asus Software Forum Esuport Folder Is About 1,5 GB

toronto699 wrote:
It May Aleady Be Posted In Forums Somewhere l Search Asus Software Forum Esuport Folder Is About 1,5 GB


You are right :

Level 7
Thanks for your fast answer !
I found a link for that esupport thingy here :
It's from 2017 so is it good enough or will the drivers be outdated and I should ask for a more recent one ?

Level 13
Its Good Enough , After You install The Audio Driver And Sonic Studio , Go To Down load Page For You Laptop, Check Version and Date Of Software and Driver If Needed Up Date To Latest Version , You Need The Original Sonic Studio To Update To A Newer Version Other Wise It Will Not Update , Keep That esupport folder Safe ,
Any Asus Product You Buy Copy The Esuport Folder Keep It Safe.

Level 12