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No Display after Armoury Crate set to Ultimate

mrburgundy
Level 8

My zephyrus g16 (2023)was in optimised mode in armoury crate. I set it to ultimate and was prompted to restart. After that the display does not work. The keyboard lights up, the windows boot sound plays, the windows hello light also comes on. 

No fix works, tried connecting to an external monitor and still nothing shows up. Pressing power button for 40 seconds and then plugging in the adapter and pressing the button again doesn’t work as well. Tried almost .

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1 ACCEPTED SOLUTION

Accepted Solutions

FINAL UPDATE
Asus India sided with me and agreed that the device was not opened prior to me submiting it to the service center. They agreed that a wrong board was ordered for my laptop. The service center put in a new 6gb vram board and returned the laptop to me. No charges were incurred.

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2 REPLIES 2

mrburgundy
Level 8

Update: Sent it in to a service center for repairs on the 19th of June. They received it, opened it and inspected it, accepted it for repairs and told me replacement parts were ordered and my warranty would cover it. Today , the 25th, they call me to their location and tell me a chip has been tampered with and is missing and they would not repair it and my warranty would not work.

All in all, scammed by asus, terrible experience

FINAL UPDATE
Asus India sided with me and agreed that the device was not opened prior to me submiting it to the service center. They agreed that a wrong board was ordered for my laptop. The service center put in a new 6gb vram board and returned the laptop to me. No charges were incurred.