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AURA won't start and AacExtCardSetup.msi problem

spydevil
Level 7
I'm try to install AURA on my computer (asus maximus formula ix) windows 10.

I have some problem.

At first when I was install this software I got an error just like this: https://rog.asus.com/forum/showthread.php?98991-ASUS-Aura-ISSUE-fix-for-no-compatiable-devices#post7...

Then I following these step by step: https://rog.asus.com/forum/showthread.php?98991-ASUS-Aura-ISSUE-fix-for-no-compatiable-devices/page2...

Now I want install this: Lighting_Control_1.07.22.1\LightingService\aac\AacExtCardSetup.exe I got an error: Please insert disk (AacExtCardSetup.msi). I spent about two hours officially disappointing!.. I know you're upset about this. I'm tired of suffering from asus software!
699 Views
1 REPLY 1

spydevil
Level 7
Problem still continue...

Here is a log file

[061C:2D90][2019-03-01T15:11:13]i001: Burn v3.11.0.1701, Windows v10.0 (Build 17134: Service Pack 0), path: C:\Users\sms\AppData\Local\Temp\{88DFA7C5-AFC0-45A1-A0B0-BEFE925C6BD8}\.cr\AuraServiceSetup.exe
[061C:2D90][2019-03-01T15:11:13]i000: Initializing string variable 'DoUninstallHal' to value 'nothing'
[061C:2D90][2019-03-01T15:11:13]i009: Command Line: '-burn.clean.room=C:\Users\sms\Desktop\Aura_1.07.36\LightingService\AuraServiceSetup.exe -burn.filehandle.attached=632 -burn.filehandle.self=648'
[061C:2D90][2019-03-01T15:11:13]i000: Setting string variable 'WixBundleOriginalSource' to value 'C:\Users\sms\Desktop\Aura_1.07.36\LightingService\AuraServiceSetup.exe'
[061C:2D90][2019-03-01T15:11:13]i000: Setting string variable 'WixBundleOriginalSourceFolder' to value 'C:\Users\sms\Desktop\Aura_1.07.36\LightingService\'
[061C:2D90][2019-03-01T15:11:13]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\sms\AppData\Local\Temp\AURA Service_20190301151113.log'
[061C:2D90][2019-03-01T15:11:13]i000: Setting string variable 'WixBundleName' to value 'AURA Service'
[061C:2D90][2019-03-01T15:11:13]i000: Setting string variable 'WixBundleManufacturer' to value 'ASUSTeK Computer Inc.'
[061C:1490][2019-03-01T15:11:13]i000: Setting numeric variable 'WixStdBALanguageId' to value 1033
[061C:1490][2019-03-01T15:11:13]i000: Setting version variable 'WixBundleFileVersion' to value '3.3.19.0'
[061C:2D90][2019-03-01T15:11:13]i100: Detect begin, 7 packages
[061C:2D90][2019-03-01T15:11:13]i000: Setting numeric variable 'HalExists' to value 1
[061C:2D90][2019-03-01T15:11:13]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{CF8E6E00-9C03-4440-81C0-21FACB921A6B}'
[061C:2D90][2019-03-01T15:11:13]i000: Setting numeric variable 'AuraSdkExist' to value 0
[061C:2D90][2019-03-01T15:11:13]i052: Condition 'AuraSdkExist' evaluates to false.
[061C:2D90][2019-03-01T15:11:13]i103: Detected related package: {0E536061-3B55-4D45-BF58-0BDA261C94B0}, scope: PerMachine, version: 3.2.56.0, language: 1033 operation: MinorUpdate
[061C:2D90][2019-03-01T15:11:13]i052: Condition 'HalExists' evaluates to true.
[061C:2D90][2019-03-01T15:11:13]i101: Detected package: InstallAacInstaller, state: Absent, cached: None
[061C:2D90][2019-03-01T15:11:13]i101: Detected package: AuraServiceControlEXE, state: Absent, cached: None
[061C:2D90][2019-03-01T15:11:13]i101: Detected package: SdkSetup, state: Absent, cached: None
[061C:2D90][2019-03-01T15:11:13]i101: Detected package: SdkSetup64, state: Absent, cached: None
[061C:2D90][2019-03-01T15:11:13]i101: Detected package: Setup, state: Present, cached: None
[061C:2D90][2019-03-01T15:11:13]i101: Detected package: InstallAuraScript, state: Absent, cached: Complete
[061C:2D90][2019-03-01T15:11:13]i101: Detected package: UnInstallHal, state: Present, cached: Complete
[061C:2D90][2019-03-01T15:11:13]i199: Detect complete, result: 0x0
[061C:1490][2019-03-01T15:11:14]i000: Setting numeric variable 'EulaAcceptCheckbox' to value 0
[061C:2D90][2019-03-01T15:11:14]i200: Plan begin, 7 packages, action: Install
[061C:2D90][2019-03-01T15:11:14]w321: Skipping dependency registration on package with no dependency providers: InstallAacInstaller
[061C:2D90][2019-03-01T15:11:14]i000: Setting string variable 'WixBundleLog_InstallAacInstaller' to value 'C:\Users\sms\AppData\Local\Temp\AURA Service_20190301151113_000_InstallAacInstaller.log'
[061C:2D90][2019-03-01T15:11:14]w321: Skipping dependency registration on package with no dependency providers: AuraServiceControlEXE
[061C:2D90][2019-03-01T15:11:14]i000: Setting string variable 'WixBundleLog_AuraServiceControlEXE' to value 'C:\Users\sms\AppData\Local\Temp\AURA Service_20190301151113_001_AuraServiceControlEXE.log'
[061C:2D90][2019-03-01T15:11:14]i052: Condition 'NOT VersionNT64' evaluates to false.
[061C:2D90][2019-03-01T15:11:14]i052: Condition 'VersionNT64' evaluates to true.
[061C:2D90][2019-03-01T15:11:14]i000: Setting string variable 'WixBundleRollbackLog_SdkSetup64' to value 'C:\Users\sms\AppData\Local\Temp\AURA Service_20190301151113_002_SdkSetup64_rollback.log'
[061C:2D90][2019-03-01T15:11:14]i000: Setting string variable 'WixBundleLog_SdkSetup64' to value 'C:\Users\sms\AppData\Local\Temp\AURA Service_20190301151113_002_SdkSetup64.log'
[061C:2D90][2019-03-01T15:11:14]i000: Setting string variable 'WixBundleLog_Setup' to value 'C:\Users\sms\AppData\Local\Temp\AURA Service_20190301151113_003_Setup.log'
[061C:2D90][2019-03-01T15:11:14]w321: Skipping dependency registration on package with no dependency providers: InstallAuraScript
[061C:2D90][2019-03-01T15:11:14]i000: Setting string variable 'WixBundleLog_InstallAuraScript' to value 'C:\Users\sms\AppData\Local\Temp\AURA Service_20190301151113_004_InstallAuraScript.log'
[061C:2D90][2019-03-01T15:11:14]w321: Skipping dependency registration on package with no dependency providers: UnInstallHal
[061C:2D90][2019-03-01T15:11:14]i201: Planned package: InstallAacInstaller, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: None, cache: Yes, uncache: Yes, dependency: None
[061C:2D90][2019-03-01T15:11:14]i201: Planned package: AuraServiceControlEXE, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: None, cache: Yes, uncache: Yes, dependency: None
[061C:2D90][2019-03-01T15:11:14]i201: Planned package: SdkSetup, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[061C:2D90][2019-03-01T15:11:14]i201: Planned package: SdkSetup64, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register
[061C:2D90][2019-03-01T15:11:14]i201: Planned package: Setup, state: Present, default requested: Present, ba requested: Present, execute: MinorUpgrade, rollback: None, cache: Yes, uncache: No, dependency: Register
[061C:2D90][2019-03-01T15:11:14]i201: Planned package: InstallAuraScript, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: None, cache: No, uncache: Yes, dependency: None
[061C:2D90][2019-03-01T15:11:14]i201: Planned package: UnInstallHal, state: Present, default requested: Present, ba requested: Present, execute: None, rollback: None, cache: No, uncache: Yes, dependency: None
[061C:2D90][2019-03-01T15:11:14]i299: Plan complete, result: 0x0
[061C:2D90][2019-03-01T15:11:14]i300: Apply begin
[061C:2D90][2019-03-01T15:11:14]i010: Launching elevated engine process.
[061C:2D90][2019-03-01T15:11:14]i011: Launched elevated engine process.
[061C:2D90][2019-03-01T15:11:15]i012: Connected to elevated engine.
[381C:3808][2019-03-01T15:11:15]i358: Pausing automatic updates.
[381C:3808][2019-03-01T15:11:15]i359: Paused automatic updates.
[381C:3808][2019-03-01T15:11:15]i360: Creating a system restore point.
[381C:3808][2019-03-01T15:11:15]i361: Created a system restore point.
[381C:3808][2019-03-01T15:11:15]i370: Session begin, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{619e4f87-25a6-4a16-b863-96edb2792a70}, options: 0x7, disable resume: No
[381C:3808][2019-03-01T15:11:15]i000: Caching bundle from: 'C:\Users\sms\AppData\Local\Temp\{3C931F23-A668-40AA-9475-68218E049DE5}\.be\AuraServiceSetup.exe' to: 'C:\ProgramData\Package Cache\{619e4f87-25a6-4a16-b863-96edb2792a70}\AuraServiceSetup.exe'
[381C:3808][2019-03-01T15:11:15]i320: Registering bundle dependency provider: {619e4f87-25a6-4a16-b863-96edb2792a70}, version: 3.3.19.0
[381C:3808][2019-03-01T15:11:15]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{619e4f87-25a6-4a16-b863-96edb2792a70}, resume: Active, restart initiated: No, disable resume: No
[381C:39A8][2019-03-01T15:11:15]i305: Verified acquired payload: InstallAacInstaller at path: C:\ProgramData\Package Cache\.unverified\InstallAacInstaller, moving to: C:\ProgramData\Package Cache\8D8FF733E035645FF1A988608E9BE8DBE7E3D61D\AacInstaller.exe.
[381C:39A8][2019-03-01T15:11:15]i304: Verified existing payload: pay8F511926DCF0B7CBA15E496133F9F130 at path: C:\ProgramData\Package Cache\8D8FF733E035645FF1A988608E9BE8DBE7E3D61D\AacInstaller.exe.
[381C:39A8][2019-03-01T15:11:15]i305: Verified acquired payload: AuraServiceControlEXE at path: C:\ProgramData\Package Cache\.unverified\AuraServiceControlEXE, moving to: C:\ProgramData\Package Cache\688A6FC316CF5FFF6A55DABBDBEAACAA9FF5C975\AuraServiceControl.exe.
[381C:39A8][2019-03-01T15:11:15]i304: Verified existing payload: payBA7274ED16694D0C1DA9CC2EC4275A62 at path: C:\ProgramData\Package Cache\688A6FC316CF5FFF6A55DABBDBEAACAA9FF5C975\AuraServiceControl.exe.
[381C:39A8][2019-03-01T15:11:15]i305: Verified acquired payload: SdkSetup64 at path: C:\ProgramData\Package Cache\.unverified\SdkSetup64, moving to: C:\ProgramData\Package Cache\{CF8E6E00-9C03-4440-81C0-21FACB921A6B}v3.03.08\SdkSetup.msi.
[381C:39A8][2019-03-01T15:11:15]i305: Verified acquired payload: Setup at path: C:\ProgramData\Package Cache\.unverified\Setup, moving to: C:\ProgramData\Package Cache\{0E536061-3B55-4D45-BF58-0BDA261C94B0}v3.03.19\AuraServiceSetup.msi.
[381C:39A8][2019-03-01T15:11:15]i304: Verified existing payload: InstallAuraScript at path: C:\ProgramData\Package Cache\CC8D4E199D8002920412CDBC93938A158D91089E\InstallAuraScript.exe.
[381C:39A8][2019-03-01T15:11:15]i304: Verified existing payload: payC1D9DE588646F7D5C6E8D043B4934AF2 at path: C:\ProgramData\Package Cache\CC8D4E199D8002920412CDBC93938A158D91089E\InstallAuraScript.exe.
[381C:3808][2019-03-01T15:11:15]i301: Applying execute package: InstallAacInstaller, action: Install, path: C:\ProgramData\Package Cache\8D8FF733E035645FF1A988608E9BE8DBE7E3D61D\AacInstaller.exe, arguments: '"C:\ProgramData\Package Cache\8D8FF733E035645FF1A988608E9BE8DBE7E3D61D\AacInstaller.exe" /C:\Users\sms\Desktop\Aura_1.07.36\LightingService\aac'
[061C:2D90][2019-03-01T15:11:25]i319: Applied execute package: InstallAacInstaller, result: 0x0, restart: None
[381C:3808][2019-03-01T15:11:25]i301: Applying execute package: AuraServiceControlEXE, action: Install, path: C:\ProgramData\Package Cache\688A6FC316CF5FFF6A55DABBDBEAACAA9FF5C975\AuraServiceControl.exe, arguments: '"C:\ProgramData\Package Cache\688A6FC316CF5FFF6A55DABBDBEAACAA9FF5C975\AuraServiceControl.exe" '
[061C:2D90][2019-03-01T15:11:25]i319: Applied execute package: AuraServiceControlEXE, result: 0x0, restart: None
[381C:3808][2019-03-01T15:11:25]i323: Registering package dependency provider: {CF8E6E00-9C03-4440-81C0-21FACB921A6B}, version: 3.03.08, package: SdkSetup64
[381C:3808][2019-03-01T15:11:25]i301: Applying execute package: SdkSetup64, action: Install, path: C:\ProgramData\Package Cache\{CF8E6E00-9C03-4440-81C0-21FACB921A6B}v3.03.08\SdkSetup.msi, arguments: ' ARPSYSTEMCOMPONENT="1" MSIFASTINSTALL="7"'
[061C:2D90][2019-03-01T15:11:26]i319: Applied execute package: SdkSetup64, result: 0x0, restart: None
[381C:3808][2019-03-01T15:11:26]i325: Registering dependency: {619e4f87-25a6-4a16-b863-96edb2792a70} on package provider: {CF8E6E00-9C03-4440-81C0-21FACB921A6B}, package: SdkSetup64
[381C:3808][2019-03-01T15:11:26]i323: Registering package dependency provider: {0E536061-3B55-4D45-BF58-0BDA261C94B0}, version: 3.03.19, package: Setup
[381C:3808][2019-03-01T15:11:26]i301: Applying execute package: Setup, action: MinorUpgrade, path: C:\ProgramData\Package Cache\{0E536061-3B55-4D45-BF58-0BDA261C94B0}v3.03.19\AuraServiceSetup.msi, arguments: ' ARPSYSTEMCOMPONENT="1" MSIFASTINSTALL="7" UNINSTALLER_PATH="{619e4f87-25a6-4a16-b863-96edb2792a70}\AuraServiceSetup.exe"'
[381C:3808][2019-03-01T15:11:29]e000: Error 0x80070643: Failed to perform minor upgrade of MSI package.
[381C:3808][2019-03-01T15:11:29]e000: Error 0x80070643: Failed to execute MSI package.
[061C:2D90][2019-03-01T15:11:29]e000: Error 0x80070643: Failed to configure per-machine MSI package.
[061C:2D90][2019-03-01T15:11:29]i319: Applied execute package: Setup, result: 0x80070643, restart: None
[061C:2D90][2019-03-01T15:11:29]e000: Error 0x80070643: Failed to execute MSI package.
[381C:3808][2019-03-01T15:11:29]i329: Removed package dependency provider: {0E536061-3B55-4D45-BF58-0BDA261C94B0}, package: Setup
[381C:3808][2019-03-01T15:11:29]i351: Removing cached package: Setup, from path: C:\ProgramData\Package Cache\{0E536061-3B55-4D45-BF58-0BDA261C94B0}v3.03.19\
[381C:3808][2019-03-01T15:11:29]i326: Removed dependency: {619e4f87-25a6-4a16-b863-96edb2792a70} on package provider: {CF8E6E00-9C03-4440-81C0-21FACB921A6B}, package SdkSetup64
[381C:3808][2019-03-01T15:11:29]i301: Applying rollback package: SdkSetup64, action: Uninstall, path: (null), arguments: ' ARPSYSTEMCOMPONENT="1" MSIFASTINSTALL="7"'
[061C:2D90][2019-03-01T15:11:29]i319: Applied rollback package: SdkSetup64, result: 0x0, restart: None
[381C:3808][2019-03-01T15:11:29]i329: Removed package dependency provider: {CF8E6E00-9C03-4440-81C0-21FACB921A6B}, package: SdkSetup64
[381C:3808][2019-03-01T15:11:29]i351: Removing cached package: SdkSetup64, from path: C:\ProgramData\Package Cache\{CF8E6E00-9C03-4440-81C0-21FACB921A6B}v3.03.08\
[381C:3808][2019-03-01T15:11:29]i329: Removed package dependency provider: {F5B90975-2502-4035-B36B-D2DEA2465E79}, package: SdkSetup
[381C:3808][2019-03-01T15:11:29]i351: Removing cached package: AuraServiceControlEXE, from path: C:\ProgramData\Package Cache\688A6FC316CF5FFF6A55DABBDBEAACAA9FF5C975\
[381C:3808][2019-03-01T15:11:29]i351: Removing cached package: InstallAacInstaller, from path: C:\ProgramData\Package Cache\8D8FF733E035645FF1A988608E9BE8DBE7E3D61D\
[381C:3808][2019-03-01T15:11:29]i372: Session end, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{619e4f87-25a6-4a16-b863-96edb2792a70}, resume: None, restart: None, disable resume: No
[381C:3808][2019-03-01T15:11:29]i330: Removed bundle dependency provider: {619e4f87-25a6-4a16-b863-96edb2792a70}
[381C:3808][2019-03-01T15:11:29]i352: Removing cached bundle: {619e4f87-25a6-4a16-b863-96edb2792a70}, from path: C:\ProgramData\Package Cache\{619e4f87-25a6-4a16-b863-96edb2792a70}\
[381C:3808][2019-03-01T15:11:29]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{619e4f87-25a6-4a16-b863-96edb2792a70}, resume: None, restart initiated: No, disable resume: No
[061C:2D90][2019-03-01T15:11:29]i399: Apply complete, result: 0x80070643, restart: None, ba requested restart: No