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AURA SYNC 1.07.35 [Report any issues here]

MasterC
Community Admin
Community Admin
Aura Sync version 1.07.35 is now available.
Download here:
https://www.asus.com/campaign/aura/au/download.html

Release notes:
- Improved support for RTX graphics cards
- Implemented the option to disable in-game lighting effects for Call of Duty Black Ops 4
- ROG Delta headset auto-sync disabled in Aura - no longer necessary to unsync before loading Armoury II.
- Conflict with LiveDash resolved
- Fixed security vulnerabilities

If you experienced installation issues previously, please follow the procedure below:
- Make sure you have updated the firmware for your keyboard & mouse using Armoury.
- Right-click on Setup (not AsusSetup), then Run as administrator to uninstall the old version and remove all cached data.
- Reboot PC.
- Right-click on Setup, Run as administrator to install 1.07.35.
- Reboot PC.
- Right-click on the Aura shortcut icon, Run as administrator to open the Aura application.
- If devices are not showing in the Aura UI, hit the refresh icon.

If you need to report any issues after installing 1.07.35, please remember to mention the following to make debugging faster:
1. The BIOS/firmware version for your hardware.
2. The AURA SYNC products you own and any other 3rd-party lighting software.
3. If a power cycle has made any difference. (Shutdown, power off, unplug power cable for a minute)
4. If you have tried reinstalling Aura or Windows already.
5. Do you have Aura for Graphics Cards installed also. (Please uninstall)
6. Windows Edition, Version, and OS build.
7. If the same issue was present in the previous version(s).
8. State clearly the issue(s) you are experiencing.
Please Include a screenshot of the Aura UI, and any other pictures if applicable.
_____________________________________________________________
FPS, Racing, and VR Gamer / Tech Enthusiast / ROG Admin
391,741 Views
470 REPLIES 470

1. The BIOS/firmware version for your hardware.
1503
2. The AURA SYNC products you own and any other 3rd-party lighting software.
X299-E, Crossfire 2xVega 56
3. If a power cycle has made any difference. (Shutdown, power off, unplug power cable for a minute)
No
4. If you have tried reinstalling Aura or Windows already.
Yes many version
5. Do you have Aura for Graphics Cards installed also. (Please uninstall)
No
6. Windows Edition, Version, and OS build.
Win 10 Pro 1809.17763.253
7. If the same issue was present in the previous version(s).
yes
8. State clearly the issue(s) you are experiencing.
The Aura software does not detect the second Asus Strix Vega 56, so it is unable to be sync'd
78433

Update for this Issue

By installing the GPU only Aura software I was able to get a sync of the GPUs "Color Cycle" and the one recognized GPU to be sync'd by Aura software's "Color Cycle". Now had it working just fine using my I7 7820X.

1. La version du BIOS / du firmware de votre matériel.
ROG STRIX Z390-E GAMING - BIOS Version 0702
2. Les produits AURA SYNC que vous possédez et tout autre logiciel d'éclairage tiers.
ROG STRIX Z390-E GAMING ET ROG STRIX RTX 2070 OC 8Go. (AuraSync)
3. Si un cycle d'alimentation a fait une différence. (Arrêt, mise hors tension, débranchez le câble d'alimentation pendant une minute)
Aucune différence.
4. Si vous avez déjà essayé de réinstaller Aura ou Windows.
Oui.
5. Avez-vous également installé Aura for Graphics Cards? (S'il vous plaît désinstaller)
Pas installé.
6. Édition Windows, version et version du système d'exploitation.
Windows 10 Home - 1809 - 17763.253
7. Si le même problème existait dans la ou les versions précédentes.
Non, le problème est arrivé après la version 1.07.22
8. Indiquez clairement le (s) problème (s) que vous rencontrez.
AuraSync ne reconnait pas ma carte mère asus z390e gaming. (VGA et DRAM est bien reconnue mais pas motherboard).

1. The BIOS/firmware version for your hardware.
ROG MAXIMUS XI FORMULA - BIOS Version 0703
2. The AURA SYNC products you own and any other 3rd-party lighting software.
ROG MAXIMUS XI FORMULA & ROG-STRIX-GTX1080TI-O11G-GAMING NVIDIA
3. If a power cycle has made any difference. (Shutdown, power off, unplug power cable for a minute)
No difference.
4. If you have tried reinstalling Aura or Windows already.
Yes.

5. Do you have Aura for Graphics Cards installed also. (Please uninstall)
Not installed.
6. Windows Edition, Version, and OS build.
Windows 10 Pro, Version 1803, Build 17134.556
7. If the same issue was present in the previous version(s).
No, it was detected fine in version 1.07.22.1
8. State clearly the issue(s) you are experiencing.
Kingston HyperX Predator RGB (HX432C16PB3AK4/32) 32GB DDR4 3200Mhz is not detected by AURA. I have pressed the refresh button.

If you need to report any issues after installing 1.07.35, please remember to mention the following to make debugging faster:
1. The BIOS/firmware version for your hardware.
ROG STRIX Z390-E - BIOS Version 0602
2. The AURA SYNC products you own and any other 3rd-party lighting software.
ROG STRIX Z390-E + 4x F4-3200C16D-16GTZR + ASUS ROG STRIX 1080 A8G
3. If a power cycle has made any difference. (Shutdown, power off, unplug power cable for a minute)
No difference
4. If you have tried reinstalling Aura or Windows already.
Aura clean setup, G.SKILL software clean setup, Windows 10 clean setup. No difference
5. Do you have Aura for Graphics Cards installed also. (Please uninstall)
Tested without graphic card, no difference
6. Windows Edition, Version, and OS build.
Windows 10 Pro
version 1809
build 17763.253

7. If the same issue was present in the previous version(s).
It was
8. State clearly the issue(s) you are experiencing.
With any colour sequence that require multiple colour at once the effect on the 4 RAM modules is not in the correct order.
The order displayed is:
DIMM slot A1 -> DIMM slot A2 -> DIMM slot B1 -> DIMM slot B2
But in my motherboard it should be:
DIMM slot B1 -> DIMM slot B2 -> DIMM slot A1 -> DIMM slot A2
or
DIMM slot A2 -> DIMM slot A1 -> DIMM slot B2 -> DIMM slot B1
in order to be consistent with ram physical positioning.


Please Include a screenshot of the Aura UI, and any other pictures if applicable.

JoeMontero wrote:
If you need to report any issues after installing 1.07.35, please remember to mention the following to make debugging faster:
With any colour sequence that require multiple colour at once the effect on the 4 RAM modules is not in the correct order.
The order displayed is:
DIMM slot A1 -> DIMM slot A2 -> DIMM slot B1 -> DIMM slot B2
But in my motherboard it should be:
DIMM slot B1 -> DIMM slot B2 -> DIMM slot A1 -> DIMM slot A2
or
DIMM slot A2 -> DIMM slot A1 -> DIMM slot B2 -> DIMM slot B1


same issue here with the X470F-gaming, the color changes starts from right to left instead of left to right, please fix the color changing orders for DIMM slots:

DIMM slot A1 → DIMM slot A2 → DIMM slot B1 → DIMM slot B2

If you need to report any issues after installing 1.07.35, please remember to mention the following to make debugging faster:
1. The BIOS/firmware version for your hardware.
1001 & also 1201
2. The AURA SYNC products you own and any other 3rd-party lighting software.
B450-F motherboard & WOWLED RGB Gaming LED Strip Lights
3. If a power cycle has made any difference. (Shutdown, power off, unplug power cable for a minute)
No, a power cycle does not fix the issue
4. If you have tried reinstalling Aura or Windows already.
I have re-installed Aura multiple times - do not want to re-install Windows
5. Do you have Aura for Graphics Cards installed also. (Please uninstall)
No
6. Windows Edition, Version, and OS build.
Windows 10 Pro 32/64-bit
7. If the same issue was present in the previous version(s).
Issue was present with version 1.06.XX (forgot the last two numbers)
8. State clearly the issue(s) you are experiencing.
Asus Aura SYNC Software does not recognise my B-450F motherboard. When opening the program I get the error immediately: - "Please connect an Aura SYNC compatible device and click refresh"
Please Include a screenshot of the Aura UI, and any other pictures if applicable.

1. The BIOS/firmware version for your hardware.
ROG STRIX X299-E GAMING MOTHERBOARD REV 1.00 BIOS VERSION 1602
2. The AURA SYNC products you own and any other 3rd-party lighting software.
motherboard aus rog strix x299-e gaming, Corsair Vengeance RGB Pro 64GB DDR4-3000MHz, coolermaster ml360r, coolermaster c700m,razer blackwidow chroma v2, razer mousepad rgb, logitech g502,gigabyte 1080 gv-11080g1-gaming-8gb Software: Aura, Icue, Masterplus,Razer synapce,logitech gaming software, Gigabyte xtreme gaming engine
3. If a power cycle has made any difference. (Shutdown, power off, unplug power cable for a minute)
no
4. If you have tried reinstalling Aura or Windows already.
yes both
5. Do you have Aura for Graphics Cards installed also. (Please uninstall)
no
6. Windows Edition, Version, and OS build.
windows 10 pro 1809 17763.253
7. If the same issue was present in the previous version(s).
I don't know just bought this machine
8. State clearly the issue(s) you are experiencing.
None of my other argb lighting devices is displayed under aura. I have used the refresh button. As i understand at least the corsair ram modules should be displayed. Also there is nooption to let me control the ADD-strip-1 leds by led number in any mode
Please Include a screenshot of the Aura UI, and any other pictures if applicable.
https://snag.gy/kfAgoT.jpg
https://snag.gy/hGnMIL.jpg
https://snag.gy/CHqB09.jpg

1. The BIOS/firmware version for your hardware.
Bios ver 1503
2. The AURA SYNC products you own and any other 3rd-party lighting software.
ROG Strix X299-E, 2xROG Strix Vega 56
3. If a power cycle has made any difference. (Shutdown, power off, unplug power cable for a minute)
No
4. If you have tried reinstalling Aura or Windows already.
Yes
5. Do you have Aura for Graphics Cards installed also. (Please uninstall)
No
6. Windows Edition, Version, and OS build.
Win 10 Pro 1809.17763.253
7. If the same issue was present in the previous version(s).
I didn't work in previous versions
8. State clearly the issue(s) you are experiencing.
The second Vega 56 is not being recognized so unable to Sync with other devices

Please Include a screenshot of the Aura UI, and any other pictures if applicable.
78577

1. The BIOS/firmware version for your hardware.
ROG STRIX X370-F GAMING
BiOS 4207
I installed 3803, 4024 did not help
2. The AURA SYNC products you own and any other 3rd-party lighting software.
Lighting Control 1.07.35
3. If a power cycle has made any difference. (Shutdown, power off, unplug power cable for a minute)
did not help
4. If you have tried reinstalling Aura or Windows already.
did not help
5. Do you have Aura for Graphics Cards installed also. (Please uninstall)
not installed
6. Windows Edition, Version, and OS build.
Win 10 Pro 1809.17763.253
7. If the same issue was present in the previous version(s).
similarly in1.06.17
8. State clearly the issue(s) you are experiencing.
The windows 10 rainbow effect stopped working, it works just like the cyclic color change. Reinstalling bIos, win and Lighting Control did not help.
In the off state it works