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AURA SYNC 1.07.35 [Report any issues here]

MasterC
Community Admin
Community Admin
Aura Sync version 1.07.35 is now available.
Download here:
https://www.asus.com/campaign/aura/au/download.html

Release notes:
- Improved support for RTX graphics cards
- Implemented the option to disable in-game lighting effects for Call of Duty Black Ops 4
- ROG Delta headset auto-sync disabled in Aura - no longer necessary to unsync before loading Armoury II.
- Conflict with LiveDash resolved
- Fixed security vulnerabilities

If you experienced installation issues previously, please follow the procedure below:
- Make sure you have updated the firmware for your keyboard & mouse using Armoury.
- Right-click on Setup (not AsusSetup), then Run as administrator to uninstall the old version and remove all cached data.
- Reboot PC.
- Right-click on Setup, Run as administrator to install 1.07.35.
- Reboot PC.
- Right-click on the Aura shortcut icon, Run as administrator to open the Aura application.
- If devices are not showing in the Aura UI, hit the refresh icon.

If you need to report any issues after installing 1.07.35, please remember to mention the following to make debugging faster:
1. The BIOS/firmware version for your hardware.
2. The AURA SYNC products you own and any other 3rd-party lighting software.
3. If a power cycle has made any difference. (Shutdown, power off, unplug power cable for a minute)
4. If you have tried reinstalling Aura or Windows already.
5. Do you have Aura for Graphics Cards installed also. (Please uninstall)
6. Windows Edition, Version, and OS build.
7. If the same issue was present in the previous version(s).
8. State clearly the issue(s) you are experiencing.
Please Include a screenshot of the Aura UI, and any other pictures if applicable.
_____________________________________________________________
FPS, Racing, and VR Gamer / Tech Enthusiast / ROG Admin
1,513 Views
470 REPLIES 470

Riekopo wrote:
I cannot find the Aura Sync software anywhere. The link where it was hosted seems to be dead. Is it no longer supported? I have a Crosshair VI Extreme motherboard, Wraith Max CPU cooler, and three Thermaltake RGB fans. What is the latest version of Aura Sync? Is it 1.07.55?


Aura Sync 1.07.79 : https://www.asus.com/campaign/aura/us/download.php

Riekopo
Level 9
Just installed Aura Sync 1.07.55 from a post someone made for my motherboard. And my motherboard isn't showing up in the program. So great...

Do I have to use the buggy Aura software? Can the lighting be controlled completely from the BIOS instead?

Please assist. Much Thanks!

1. The BIOS/firmware version for your hardware.
Bios 3801, date 3/14/18, Maximus VIII Extreme

2. The AURA SYNC products you own and any other 3rd-party lighting software.
ASUS ROG Maximus VIII Extreme Motherboard
ASUS ROG GeForce GTX 1080 STRIX-GTX1080-A8G

3. If a power cycle has made any difference. (Shutdown, power off, unplug power cable for a minute)
No

4. If you have tried reinstalling Aura or Windows already.
Aura Yes

5. Do you have Aura for Graphics Cards installed also. (Please uninstall)
No

6. Windows Edition, Version, and OS build.
Windows 10 Pro x64, Version 1909, OS build 18363.752

7. If the same issue was present in the previous version(s).
Unknown

8. State clearly the issue(s) you are experiencing.
Aura UI, 1.07.79 does NOT find the motherboard (PCH logo), but does recognize the VGA card. If I remove Aura 1.07.79 and use 1.01.16, it does find the motherboard, but does NOT recognize the VGA card.
I have unistalled all Aura packages, and all RGB packages (Galax Gamer, and two Patiot Viper apps that should automtically be uninstalled when aura is uninstalled but don't). I have also run the atkex and axIns in the AXSP folder to create an extra file. I have also started and stopped the ROG lights in bios. I have done multiple reboots to install/uninstall/turn off/turn on/etc, and nothing has allowed me to sync the motherboard and the graphics card.

Please Include a screenshot of the Aura UI, and any other pictures if applicable.
Attached Aura UI and Bios Rog Effects page.

Vlada011
Level 10
I don't use any more ASUS Sync. I change RGB LED on motherboard in BIOS and on GPU inside GPU Tweaker, GPU Aura.

ytheekshana
Level 7

1. The BIOS/firmware version for your hardware.

ROG MAXIMUS XI FORMULA BIOS 1502

2. The AURA SYNC products you own and any other 3rd-party lighting software.

* Asus TUF K5 Keyboard
* Asus TUF M5 Mouse
* Asus Rog Maximus XI Formula
* Asus Rog Strix RTX 2080 S
Software
* Armory Crate/Aura Sync

4. If you have tried reinstalling Aura or Windows already.

Yes

6. Windows Edition, Version, and OS build.

Windows 10 Pro 64bit 1909

8. State clearly the issue(s) you are experiencing.

My Tuf K5 keyboard is only recognized in Armory II. I need it to be recognized in Armory Crate. But its not. Also tried Aura Sync , but no difference. K5 keyboard is not recognized in both Aura Sync & Armory Crate.

Please include a screenshot of the Aura UI, and any other pictures if applicable.

84832
84833

Feeterican
Level 8
1. The BIOS/firmware version for your hardware.
Maximus Formula XI 1502
2. The AURA SYNC products you own and any other 3rd-party lighting software.
Maximus Formula, RTX 2080 and iCue Software
3. If a power cycle has made any difference. (Shutdown, power off, unplug power cable for a minute)
No
4. If you have tried reinstalling Aura or Windows already.
Yes
5. Do you have Aura for Graphics Cards installed also. (Please uninstall)
Yes
6. Windows Edition, Version, and OS build.
1909
7. If the same issue was present in the previous version(s).
all new
8. State clearly the issue(s) you are experiencing.
A few days ago I noticed my GPU and MOBO LEDs were off. I went into the AURA Sync and the MOBO disapeard. Then I went into the icue software and it was gone in there. I restarted a few times and MOBO was still missing but the GPU lights up. But when my display turns off so did the GPU leds shook my mouse and the LEDs turned back on but no MOBO. I uninstalled AURA and iCue shut down the PC (MOBO LEDs finally turn on) turned on the PC and installed AURA. GPU and MOBO are now there and working. Installed iCue and that was working too (the LEDs stayed on when the display turned off, like is should). Next day things were still OK and then launched Borderlands 3 ((with a weird startup) It wouldn't launch right away. had to hit stop in steam and then it launched but shut down in the intro, Then the game launched normal). Closed out the game and let the display turn off and so did the MOBO and GPU leds agian. Shook my mouse and the LEDs turned back on. I messed with the settings looking for a "turn off leds when display turns off" but couldn't find anything. Waited till the monitor turned off and again so did the MOBO and GPU leds. I would like the LEDs to say on. I looked for a few hours online with someone having the same issue but all the results were "how do I turn off my LEDs" which is the exact opposite of what I'm looking for lol.
Please Include a screenshot of the Aura UI, and any other pictures if applicable.
I would take a screenshot but I'm currently at work. But the screenshot would look the same as the first post in this thread.

alyraver
Level 10
I downloaded this, and it seemed to hang on the setup, it got to 100% then it bugged out and i had to reset my pc.

I tried to re install it but i am getting the following when running the Asus Setup:

Error Number: 0x80004005
Description: Unspecified Error

Setup Will now terminate.


When i go to Uninstall there is AURA listed, but it is not the icon, its a file looking icon instead and it gives me the exact same error when i try uninstalling it too!

Can anyone help as this is driving me mad
800D/Asus Rampage IV Extreme Black Edition/i73930K @ 5.2/ Kingston Hyper X Beast 32GB 2400/ STRIX 1080TI OC, EK Nickel Plexi CPU block, No Rad + No Fans :D, Alphacool D5 Pump.. HC 500A chiller @ 4C - Max load temp @ 5.2 = 55c. Lowest Core Idle Temp = 3c

alyraver
Level 10
OK so i managed to get in uninstalled using Revo Uninstaller.

I then did a fresh download and install. But i get the message:
"AuraService is currently unavailable. Please close Aura and check if AuraService is installed and started properly"

I had Live Dash installed, and that works fine
800D/Asus Rampage IV Extreme Black Edition/i73930K @ 5.2/ Kingston Hyper X Beast 32GB 2400/ STRIX 1080TI OC, EK Nickel Plexi CPU block, No Rad + No Fans :D, Alphacool D5 Pump.. HC 500A chiller @ 4C - Max load temp @ 5.2 = 55c. Lowest Core Idle Temp = 3c

xcr89
Level 7
1. crosshair viii hero - bios 1001, ROG RYUJIN FW Update Tool V1.01.01
2. crosshair viii hero, rog ryujin 360
3. unplugged power from psu, turned off psu, rebooted 40 times.
4. reinstalled aura 20 times.
5. No
6. Windows Edition- windows 10 pro, Version 2004, OS build 19631.1
7. No
8. AuraService is currently unavailable. Please close Aura and check if AuraService is installed and started properly.

CusmaR
Level 7
1. The BIOS/firmware version for your hardware.
ASUS B550-F gaming, bios 0603
2. The AURA SYNC products you own and any other 3rd-party lighting software.
ASUS B550-F gaming motherboard - Asus ROG Strix RTX 2060 - G.Skill Trident Z 3600MHz
3. If a power cycle has made any difference. (Shutdown, power off, unplug power cable for a minute)
No
4. If you have tried reinstalling Aura or Windows already.
Yes on Aura, No on windows. It's a new computer.
5. Do you have Aura for Graphics Cards installed also. (Please uninstall)
No
6. Windows Edition, Version, and OS build.
Windows 10 Version 2004 (19041.329)
7. If the same issue was present in the previous version(s).
Don't know, new computer.
8. State clearly the issue(s) you are experiencing.

My new computer:
AMD Ryzen 5 3600
G.skill trident z 3600
Asus B550-f Gaming
Asus rog strix RTX 2060
Corsair 750x PSU
Kingston 1TB A2000 m.2

I started getting BSOD's with the text "unexpected_store_exception" and in windows 10 system log i had the entries:

1. An error was detected on device \Device\Harddisk6\DR6 during a paging operation. - Source: disk
2. Reset to device, \Device\RaidPort0, was issued. - Source: stornvme

I looked all over the internet and then found that this could be caused by Gigabyte RGB Fusion (which I don't have of course) , I also found someone solve this on reddit by removing the Aura Service. So I uninstalled the Asus AURA Service and havn't had the problem for 48 hours now.

Is there a fix for this?
I would love to use the RGB on my Asus stuff.