Last working AURA version for me is 1.06.17.
X99 platform.
X99 platform.
MasterC@ASUS wrote:
Aura Sync version 1.07.35 is now available.
Download here:
https://www.asus.com/campaign/aura/au/download.html
Release notes:
- Improved support for RTX graphics cards
- Implemented the option to disable in-game lighting effects for Call of Duty Black Ops 4
- ROG Delta headset auto-sync disabled in Aura - no longer necessary to unsync before loading Armoury II.
- Conflict with LiveDash resolved
- Fixed security vulnerabilities
If you need to report any issues after installing 1.07.35, please remember to mention the following to make debugging faster:
1. The BIOS/firmware version for your hardware: Maximus X Formula BIOS 2003
2. The AURA SYNC products you own and any other 3rd-party lighting software: Maximus X Formula - iCUE
3. If a power cycle has made any difference. (Shutdown, power off, unplug power cable for a minute): No, neither Clear CMOS
4. If you have tried reinstalling Aura or Windows already: Tried both and none solved (see partial workaround found)
5. Do you have Aura for Graphics Cards installed also. (Please uninstall): No
6. Windows Edition, Version, and OS build: Windows 10 Pro 64bit Build 1903
7. If the same issue was present in the previous version(s): Cannot remember, but after v1.06.17 none of them work
8. State clearly the issue(s) you are experiencing: App. crashes saying "AuraService is currently unavailable. Please close Aura and check if AuraService is installed and started properly" (which lighting services was running)
Please Include a screenshot of the Aura UI, and any other pictures if applicable.
cajudoido wrote:
I had this problem too (with 1903 update), and after a LONG session of try and error I was able to make it work. Here's what I did:
- First download RevoUninstaller, you can use the portable version
- Launch the RevoUninstaller and go to options and check "show system components"
- Uninstall all Asus Aura software components, including Kingtson, Galaxy, Patriot, Corsair aura related. For most of them there are two options, one with the blue box icon and the other with blue old computer icon, choose the blue older computer icon.
- Uninstall the ENE software too
- Uninstall the LiveDash
- After uninstall all software, go to Windows services (type services on the taskbar) and check if Asus COM services still exists. If they do, stop them and kill the process on the task manager.
- Run CMD as administrator and execute the following commands "sc delete asComSvc" and "sc delete asHmComSvc" (may not exist).
- Delete these following folders if exists: "C:\Program Files (x86)\ASUS", "C:\Program Files (x86)\LightingService", "C:\Program Files (x86)\ENE", "C:\Program Files\ASUS", "C:\Program Files\ENE"
- This step is optional, but I also ran the Ccleaner to clear registry.
- Check if there are .xml files on root of C: drive. Open those files and check if they say Asus Aura (or something similar) at the top. If they do, delete them.
- Restart the PC
- Install Aura
After all that I think you have a good chance to work =). I think the main issue for this problem rely on the Asus COM services and previous LightningService profiles that may cause Aura to not work properly.
I could finally make it work with this step by step BUT I had to install version 1.06.17
Also I must clarify that if I want to make use of this version without having the AuraSync Service issue again, I cannot install LiveDash (Which REALLY REALLY S*CKS).
Okay so while AURA has always been buggy, it did at least run on my system until now. The day before yesterday, MS released three updates, one of which was a security update to mitigate a RAD loophole found by Russian hackers, so I'd say it's a very important update. But after installing all three updates, which I'll provide a screenshot of, AURA stopped working immediately. I noticed because my DRAM was blinking orange. I tried launching it but got the error "your administrator has blocked this program."
This was strange seeing as I'm the admin of my system and my network. So I did what anyone with experience would do. I wiped all traces of AURA and installed the latest version. But now it just crashes with a general error saying "AURA.exe closed unexpectedly." Restarting the "lightingcontrol" service does nothing. I troubleshooted for about an hour and a half but NOTHING I do will get it running now, on a system where it ran perfectly before. The only thing I haven't done is uninstalling the updates, because I don't feel that is a solution I can live with.
So far, I have yet to hear if others are having this same issue. I really need to find out if this is isolated, because if it is, I will continue to troubleshoot because I'll know it's a bug related to what's on my own system and not a bug in the code of AURA or Windows updates. Perhaps AURA needs updated for the new security update, which I read did affect how windows interacts with services. This needs to be checked. Here are the updates that broke AURA for me.
I tried to create a thread about this but I kept getting the "access denied" error. So all I can do is post it here.
This was strange seeing as I'm the admin of my system and my network. So I did what anyone with experience would do. I wiped all traces of AURA and installed the latest version. But now it just crashes with a general error saying "AURA.exe closed unexpectedly." Restarting the "lightingcontrol" service does nothing. I troubleshooted for about an hour and a half but NOTHING I do will get it running now, on a system where it ran perfectly before. The only thing I haven't done is uninstalling the updates, because I don't feel that is a solution I can live with.
So far, I have yet to hear if others are having this same issue. I really need to find out if this is isolated, because if it is, I will continue to troubleshoot because I'll know it's a bug related to what's on my own system and not a bug in the code of AURA or Windows updates. Perhaps AURA needs updated for the new security update, which I read did affect how windows interacts with services. This needs to be checked. Here are the updates that broke AURA for me.
I tried to create a thread about this but I kept getting the "access denied" error. So all I can do is post it here.
