AURA SYNC 1.07.35 [Report any issues here]

[MasterC]

Aura Sync version 1.07.35 is now available.
Download here:
https://www.asus.com/campaign/aura/au/download.html

Release notes:
- Improved support for RTX graphics cards
- Implemented the option to disable in-game lighting effects for Call of Duty Black Ops 4
- ROG Delta headset auto-sync disabled in Aura - no longer necessary to unsync before loading Armoury II.
- Conflict with LiveDash resolved
- Fixed security vulnerabilities

If you experienced installation issues previously, please follow the procedure below:
- Make sure you have updated the firmware for your keyboard & mouse using Armoury.
- Right-click on Setup (not AsusSetup), then Run as administrator to uninstall the old version and remove all cached data.
- Reboot PC.
- Right-click on Setup, Run as administrator to install 1.07.35.
- Reboot PC.
- Right-click on the Aura shortcut icon, Run as administrator to open the Aura application.
- If devices are not showing in the Aura UI, hit the refresh icon.

If you need to report any issues after installing 1.07.35, please remember to mention the following to make debugging faster:
1. The BIOS/firmware version for your hardware.
2. The AURA SYNC products you own and any other 3rd-party lighting software.
3. If a power cycle has made any difference. (Shutdown, power off, unplug power cable for a minute)
4. If you have tried reinstalling Aura or Windows already.
5. Do you have Aura for Graphics Cards installed also. (Please uninstall)
6. Windows Edition, Version, and OS build.
7. If the same issue was present in the previous version(s).
8. State clearly the issue(s) you are experiencing.
Please Include a screenshot of the Aura UI, and any other pictures if applicable.

[Rufinoman]

1. The BIOS/firmware version for your hardware.
BIOS 2203
2. The AURA SYNC products you own and any other 3rd-party lighting software.
Crosshair Hero 7 WiFi and Strix RX580 OC 8Gb
3. If a power cycle has made any difference. (Shutdown, power off, unplug power cable for a minute)
No difference
4. If you have tried reinstalling Aura or Windows already.
Yes and No
5. Do you have Aura for Graphics Cards installed also. (Please uninstall)
No
6. Windows Edition, Version, and OS build.
Win 10 V1809 Build 17763.437
7. If the same issue was present in the previous version(s).
No
8. State clearly the issue(s) you are experiencing.
GPU not showing in Aura software
Please Include a screenshot of the Aura UI, and any other pictures if applicable.


Aura used to work before the MB bios 2203 update. I also had issues with iCUE on a new H100i RGB Platinum, but a new software update fixed that.

I've now uninstalled all Asus software, since it's so unreliable. At least iCUE works and the corsair employees fix the problems, unlike Asus.

[Hobbinho]

xomex wrote:
MB: Asus Prime Z390-A https://www.asus.com/Motherboards/PRIME-Z390-A/
GPU: Asus ROG-Strix-RTX2080-O9G-Gaming https://www.asus.com/Graphics-Cards/ROG-STRIX-RTX2080-O8G-GAMING/
CPU: i7-9700k

7. If the same issue was present in the previous version(s).
On my previous PC (P8Z77-V Deluxe, 3550k, 2080 o8g) I could use Aura to control my GPU. Don't know the versions from there.
EDIT: Just installed 1.07.36 and it's working. Only problem is, that if I try to open the aura app I get "an administrator has blocked you from running this app". If I start it from an admin power shell it works.
.

Try my fix:

https://rog.asus.com/forum/showthread.php?101543-SOFTWARE-AURA-Sync-RGB&p=760295#post760295

At the moment I use AURA_V1.07.55 but installed from the former release (AURA_W10_64_VER10751_20190403B) the "AacVGASetup.exe" from this folder: AURA_W10_64_VER10751_20190403B\LightingService\aac

[Rufinoman]

In my CH7 BIOS I changed the lighting option to OFF and VGA appeared in Aura Sync (10757) and the same with Aura ONLY, as per the options in this screenshot.
The problem is that I can't control the VGA rgb and any changes only affect the MB lighting. Although I did manage to change the lighting on the GPU once, but when I clicked YES to save changes, the GPU reverted to its previous colour.
I'll keep playing with it, but clearly this software, which I have installed/reinstalled over fifty times now, is unacceptably unstable and Asus need to address this issue right now.

[kshafe777]

I have uninstalled and reinstalled Aura. the software will not launch. I have used aura cleaner and cc cleaner. any thoughts?

[kadabriel]

kshafe777 wrote:
I have uninstalled and reinstalled Aura. the software will not launch. I have used aura cleaner and cc cleaner. any thoughts?

Have you tried deleting the Lighting service folder in--> Program files(x86) after uninstalling aura service? it worked for me.

[kshafe777]

kadabriel wrote:
Have you tried deleting the Lighting service folder in--> Program files(x86) after uninstalling aura service? it worked for me.

yes. I ended up watching this video and problem solved. thanks!

https://youtu.be/cqufDaj9CPs

[Wic_Rog]

I have updateed BIOS of motherboard Asus Strix z370-e, now Asus Aura wont start.
The problem is: "Asus Aura has stopped working."

[kshafe777]

MB: Maximus XI Formula
GPU: EVGA RTX 2080Ti FTW3 Ultra x 2 in SLI
CPU: i9-9900k

1. The BIOS/firmware version for your hardware.
(MB) 0905 (04/10/2019)

2. The AURA SYNC products you own and any other 3rd-party lighting software.
The afforementioned MB and Asus PG27-UQ ( not connected for Aura Sync as it locks up the system when connected ) iCue for my Corsair KM780 ( used to use Claymore but Armory caused even more problems with Aura ) Light strips all connected via RGB 12v Header. Also, using Gskill trident z rgb 3600 ram, 64 gb. Also have precision x1 installed for the EVGA cards

3. If a power cycle has made any difference. (Shutdown, power off, unplug power cable for a minute)
No

4. If you have tried reinstalling Aura or Windows already.
Aura: yes
Windows: it's a fresh install

5. Do you have Aura for Graphics Cards installed also. (Please uninstall)
no. doesn't work for EVGA cards

6. Windows Edition, Version, and OS build.
Win 10, version 1809, Build 17763.437

7. If the same issue was present in the previous version(s).
the issues started day before yesterday. everything worked fine. now, only 1.06.17 works ( which doesn't sync ram )

8. State clearly the issue(s) you are experiencing.
as stated above, everything worked fine until two days ago. Now with version that worked (1.07.36 ) it pops an administrative error saying program is blocked and cannot run. 1.07.57 just won't open. says program "stops working" I have performed uninstall of service, then aura, then ran aura cleaner, then cc cleaner. to make sure it was uninstalled with "no traces" prior to install.

this is what 1.07.36 does: ( first image )

[spaccossa]

Aura Sync 1.07.57 NOT WORK.

[Joshwk22]

spaccossa wrote:
Aura Sync 1.07.57 NOT WORK.

Same for me, tested on 2 PCS, and it regularly gives the error in Windows 10 that it stopped working. Also colors seem to reset after each reboot.