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AURA SYNC 1.07.22 - Report Issues Here

MasterC
Community Admin
Community Admin
To better understand which issues you are currently experiencing with the latest release, I will be collecting your feedback from this thread to let the team know. Thanks!

If you are not on the latest version, update to 1.07.22 to make debugging faster, please remember to mention:
1. The BIOS/firmware version for your hardware.
2. The AURA SYNC products you own and any other 3rd-party lighting software.
3. If a power cycle has made any difference. (Shutdown, power off, unplug power cable for a minute)
4. If you have tried reinstalling Aura or Windows already.
5. Do you have Aura for Graphics Cards installed also. (Please uninstall)
6. OS build/version.
7. If the issue was present in the previous version(s).
Please Include a screenshot of the Aura UI, and any other pictures if applicable.


Download 1.07.22 here:
https://www.asus.com/campaign/aura/au/download.html

If you experienced installation issues previously, please follow the procedure below:
- Make sure you have updated the firmware for your keyboard & mouse using Armoury.
- Right-click on Setup (not AsusSetup), then Run as administrator to uninstall the old version and remove all cached data.
- Reboot PC.
- Right-click on Setup, Run as administrator to install 1.07.22.
- Reboot PC.
- Right-click on the Aura shortcut icon, Run as administrator to open the Aura application.
- If devices are not showing in the Aura UI, hit the refresh icon.
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FPS, Racing, and VR Gamer / Tech Enthusiast / ROG Admin
113,938 Views
273 REPLIES 273

axiumone
Level 11
- Corsair Vengeance RGB Pro is still not controllable from aura.

- No way to turn off the new COD from taking control of aura when launching the game.

axiumone wrote:
- Corsair Vengeance RGB Pro is still not controllable from aura.

- No way to turn off the new COD from taking control of aura when launching the game.


To help us understand your situation, please provide the necessary info as mentioned in the OP. Thanks.
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FPS, Racing, and VR Gamer / Tech Enthusiast / ROG Admin

kompura
Level 7
Still the same big CPU usage (6-8%) on all other color settings than static and breathing.

1. Asus x hero / Bios: 1704
2. Corsair iCue
3. No difference on power cycling
4. reinstalled aura couple of times
5. Issue was also in latest official version

All effects, with the exception of static and color cycle, have become slow and stuttering. Also if now I try to reinstall the previous version, it no longer recognizes any device. I tried to reinstall several times with Ccleaner and asusCleaner.

1. Asus Rog Strix Z370-F Gaming.. Bios 1412 of the 09/27/2018
2. Asus Rog Strix Z370-F, Asus Rog Strix 1070, G.Skill Trident.Z 3200, TT Floe Riing 360
3. No difference on power cycling
4. Reinstalled Aura several times
5. The issue was not present in version 1.06.95

I have performed this procedure for update Aura Sync from 1.06.95 to 1.07.22.
Update process : - Uninstall your current AURA apps in this order :
1) GALAX GAMER RGB and/or Patriot Viper RGB if it is/they are installed
2) AURA Service if it is installed
3) AURA ("Yes" when the uninstaller asks to restart)
Perform a cleanup with AURA Cleaner
Perform a cleanup of the registry with CCleaner Free (or others)
Launch "Setup.exe" (Right click > Run as administrator) > "Next" > "Next" > "Finish"
The installer will ask you to restart your PC > "OK"
Launch AURA via desktop AURA icon (Right click > Run as administrator)
Hit the refresh icon (top right) to search all your AURA Sync devices

spaccossa wrote:
All effects, with the exception of static and color cycle, have become slow and stuttering. Also if now I try to reinstall the previous version, it no longer recognizes any device. I tried to reinstall several times with Ccleaner and asusCleaner.

1. Asus Rog Strix Z370-F Gaming.. Bios 1412 of the 09/27/2018
2. Asus Rog Strix Z370-F, Asus Rog Strix 1070, G.Skill Trident.Z 3200, TT Floe Riing 360
3. No difference on power cycling
4. Reinstalled Aura several times
5. The issue was not present in version 1.06.95

I have performed this procedure for update Aura Sync from 1.06.95 to 1.07.22.


On specific platforms we have replicated this, we will work to rectify this for those affected. On other platforms, Aura works as expected with multiple products synced even after several days.
_____________________________________________________________
FPS, Racing, and VR Gamer / Tech Enthusiast / ROG Admin

Finally Vga strix 2080 is detected by aura sync 1.07.22, but when you sync Vga to mobo b360-f or/and other peripherals the light on all devices works not smooth, stuttering is observed well on aura terminal and strix flare. Unsync Vga and its all smooth again.

MasterC
Community Admin
Community Admin
Al3xG wrote:
Finally Vga strix 2080 is detected by aura sync 1.07.22, but when you sync Vga to mobo b360-f or/and other peripherals the light on all devices works not smooth, stuttering is observed well on aura terminal and strix flare. Unsync Vga and its all smooth again.


Please provide the following info, thanks.

1. The BIOS/firmware version for your hardware.
2. The AURA SYNC products you own and any other 3rd-party lighting software.
3. If a power cycle has made any difference. (Shutdown, power off, unplug power cable for a minute)
4. If you have tried reinstalling Aura or Windows already.
5. OS build/version.
6. If the issue was present in the previous version(s).

(Include pictures or screenshots if applicable)
_____________________________________________________________
FPS, Racing, and VR Gamer / Tech Enthusiast / ROG Admin

kompura wrote:
Still the same big CPU usage (6-8%) on all other color settings than static and breathing.

1. Asus x hero / Bios: 1704
2. Corsair iCue
3. No difference on power cycling
4. reinstalled aura couple of times
5. Issue was also in latest official version


What other Aura products are you syncing with?
Latest Windows 10 build/version?
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FPS, Racing, and VR Gamer / Tech Enthusiast / ROG Admin

kompura wrote:
Still the same big CPU usage (6-8%) on all other color settings than static and breathing.

1. Asus x hero / Bios: 1704
2. Corsair iCue
3. No difference on power cycling
4. reinstalled aura couple of times
5. Issue was also in latest official version


We tried to replicate (with a fresh installation of Windows) and the CPU usage always stayed under 2%. Did you try a fresh install yet?
When you mentioned 6-8%, did you mean peak when the effect was initially applied?
77110
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FPS, Racing, and VR Gamer / Tech Enthusiast / ROG Admin