12-07-2017 06:45 PM - last edited on 03-06-2024 07:42 PM by ROGBot
12-13-2017 04:05 AM
AkaNe@Asus wrote:
Thanks for the details - I have reported your findings.
The new version of Live Dash will fix this issue. If you encounter a Live Dash problem with AURA, please PM me.
Thanks Flint for those additional very useful tests results. To complete the case report, could you tell me the version of Armoury you are using and the firmware of the Pugio.
Reboot your system and enter the BIOS. If in front of LED EC nothing is written please follow the below steps. I suspect, the Cable that control the LED is unplugged.
1. Turn off completely your computer.
2. Unmount the I/O cover.
2. Below the I/O cover, look at the RGB_LED_Strip2 connector. See if that connector is plugged properly on both side. To be sure, unplug and replug.
3. Reboot your system and see if the LEDs are now on.
For the mouse, try to turn off completely your computer and try a different USB port. Then reboot and launch AURA only.
For the memory, what do you mean by single DIMM? If you are plugging different kits, that might be the cause of your problem. You can try to plug only 2 DIMMS of your G.Skill F4-3200C16Q-32GTZR kits and see if it works properly.
1. Can you tell me if the LEDs of your motherboard turn on?
2. If no, please take a screenshot of the Main tab from the UEFI BIOS. If in front of LED EC1 nothing is written, please check the RGB connector located under the I/O cover of your motherboard.
Please check the LED connector located under the I/O cover of your motherboard. To do so, you need to remove the two screws located at the back of your motherboard. You can refer to this post for the How to.
Does the LED of your motherboard are ON?
2. If no, please take a screenshot of the Main tab from the UEFI BIOS. If in front of LED EC1 nothing is written, please check the RGB connector located under the I/O cover of your motherboard.
Is your windows in 64 bits? Also can you take a screenshot when you see the information 32 bits.
12-27-2017 12:14 PM
AkaNe@Asus wrote:
For the mouse, try to turn off completely your computer and try a different USB port. Then reboot and launch AURA only.
For the memory, what do you mean by single DIMM? If you are plugging different kits, that might be the cause of your problem. You can try to plug only 2 DIMMS of your G.Skill F4-3200C16Q-32GTZR kits and see if it works properly.
12-27-2017 07:01 PM
12-28-2017 03:49 PM
12-28-2017 05:54 PM
stationx wrote:
I have just updated to the latest graphics drivers available. The following is what my software looks like when I open it. I can navigate around some of it with Tab | Shift-Tab and Space, but I cannot click any of it. I can click the Title Bar and drag the window around. I have tried this with Win10 transparency on and off - there is no difference between the two. I'm running stock graphics in the Core i5: Intel HD Graphics 530. I see I'm not the only one with this problem. If there is any info I can supply to help, please just ask - and thanks!
12-12-2017 02:45 AM
AkaNe@Asus wrote:
-> For the Spatha, Have you updated the latest firmware using Armoury?
-> Regarding the DRAM, what is your DRAM Serial number?
12-08-2017 06:04 AM
AkaNe@Asus wrote:
Thanks AlexGS.
Have you tried the 1.05.28?
I previously reported your case for trying to replicate but we weren't able to. Do you have any other software that controls lighting?
Also if you try to plug the Pugio on different USB port, does the results is the same?
First, please try to uninstall and reinstall AURA to see if this issue still happen. If yes, please let me know:
1) If you are running other lighting software
2) What is your keyboard, mouse and monitor models?
3) Let me know your Win 10 64 bits build
12-08-2017 09:12 AM
AkaNe@Asus wrote:
Thanks AlexGS.
Have you tried the 1.05.28?
I previously reported your case for trying to replicate but we weren't able to. Do you have any other software that controls lighting?
Also if you try to plug the Pugio on different USB port, does the results is the same?
Ow sorry, yes i have 1.05.28 version already, No i dont have anyother lighting controls software, and yes i tried to put on other USB sockets and still the same.
BTW- CPU usage still having a spike especially when playing games it contributes on stopping the lights to change color or to work properly.
12-08-2017 10:25 AM
Flint018 wrote:AkaNe@Asus wrote:
Thanks AlexGS.
Have you tried the 1.05.28?
I previously reported your case for trying to replicate but we weren't able to. Do you have any other software that controls lighting?
Also if you try to plug the Pugio on different USB port, does the results is the same?
Ow sorry, yes i have 1.05.28 version already, No i dont have anyother lighting controls software, and yes i tried to put on other USB sockets and still the same.
BTW- CPU usage still having a spike especially when playing games it contributes on stopping the lights to change color or to work properly.
i have this issue with rog gladius ii music setting it gets stuck then removing gladius ii it al runs normal again i had a refund mine mouse and i am using rog spatha with no issues so it is possible and its definetly aura issue not hardware related because i had 3 diffrent gladius ii mouse same issue still there so i am going to wait when your issue is going to be fixed so that i can buy the mouse again gladius ii
12-08-2017 11:56 AM