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AsusLiveService.exe crashing

martin___
Level 8
Hello! After recent update of Armoury Crate, it is showing error that some service is not working after opening Armoury Crate. I was able to trace it and it seems that AsusLiveService.exe is crashing. I have tried to reinstall all software and drivers from asus.
+ I am not sure if it's related but since reinstall of Armoury Crate, I am not able to turn on ECO mode while it's connected to USB C external dock with monitor. Before it was working just fine, no issues.

Here are logs from event viewer and crashdump:

Event Viewer:
Faulting application name: ROGLiveService.exe, version: 2.0.4.0, time stamp: 0x63ad4596
Faulting module name: ucrtbase.dll, version: 10.0.22621.608, time stamp: 0xf5fc15a3
Exception code: 0xc0000409
Fault offset: 0x000000000007df28
Faulting process id: 0x0x3FD4
Faulting application start time: 0x0x1D937056129F59D
Faulting application path: C:\Program Files\ASUS\ROG Live Service\ROGLiveService.exe
Faulting module path: C:\Windows\System32\ucrtbase.dll
Report Id: 9861fc92-4c5d-4ca2-825a-2ebd693f165e
Faulting package full name:
Faulting package-relative application ID:


Crash:
Version=1
EventType=BEX64
EventTime=133197711871358826
ReportType=2
Consent=1
UploadTime=133197711878458329
ReportStatus=268435456
ReportIdentifier=4b105d36-1be2-475d-805c-87aa6668ad34
IntegratorReportIdentifier=a2977359-aef6-4735-b641-0df9b7361dd0
Wow64Host=34404
NsAppName=ROGLiveService.exe
OriginalFilename=ROGLiveService.exe
AppSessionGuid=0000131c-0000-009a-1f1b-74e19636d901
TargetAppId=W:000605b4fa33bc971978054147ddc95f16a400000904!0000e792694812b7e895642179e02196383f8a51bd1c!ROGLiveService.exe
TargetAppVer=2022//12//29:07:45:26!18b42d!ROGLiveService.exe
BootId=4294967295
TargetAsId=3752
IsFatal=1
EtwNonCollectReason=1
Response.BucketId=ab500d8bfa2067126fed10815c7e7d2d
Response.BucketTable=5
Response.LegacyBucketId=2300513132444810541
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=ROGLiveService.exe
Sig[1].Name=Application Version
Sig[1].Value=2.0.4.0
Sig[2].Name=Application Timestamp
Sig[2].Value=63ad4596
Sig[3].Name=Fault Module Name
Sig[3].Value=ucrtbase.dll
Sig[4].Name=Fault Module Version
Sig[4].Value=10.0.22621.608
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=f5fc15a3
Sig[6].Name=Exception Offset
Sig[6].Value=000000000007df28
Sig[7].Name=Exception Code
Sig[7].Value=c0000409
Sig[8].Name=Exception Data
Sig[8].Value=0000000000000005
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=10.0.22621.2.0.0.256.48
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1051
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=a150
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=a150af37e285b9af36800e00c418ca87
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=8bb5
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=8bb58d0e89f0f2bdf5d80b4a6d03d88a
UI[2]=C:\Program Files\ASUS\ROG Live Service\ROGLiveService.exe
UI[5]=Close
UI[8]=ROG Live Service stopped working and was closed
UI[9]=A problem caused the application to stop working correctly. Windows will notify you if a solution is available.
UI[10]=&Close
LoadedModule[0]=C:\Program Files\ASUS\ROG Live Service\ROGLiveService.exe
LoadedModule[1]=C:\Windows\SYSTEM32\ntdll.dll
LoadedModule[2]=C:\Windows\System32\KERNEL32.DLL
LoadedModule[3]=C:\Windows\System32\KERNELBASE.dll
LoadedModule[4]=C:\Windows\System32\USER32.dll
LoadedModule[5]=C:\Windows\System32\win32u.dll
LoadedModule[6]=C:\Windows\System32\GDI32.dll
LoadedModule[7]=C:\Windows\System32\gdi32full.dll
LoadedModule[8]=C:\Windows\System32\msvcp_win.dll
LoadedModule[9]=C:\Windows\System32\ucrtbase.dll
LoadedModule[10]=C:\Windows\System32\ADVAPI32.dll
LoadedModule[11]=C:\Windows\System32\msvcrt.dll
LoadedModule[12]=C:\Windows\System32\sechost.dll
LoadedModule[13]=C:\Windows\System32\RPCRT4.dll
LoadedModule[14]=C:\Windows\System32\ole32.dll
LoadedModule[15]=C:\Windows\System32\combase.dll
LoadedModule[16]=C:\Windows\System32\OLEAUT32.dll
LoadedModule[17]=C:\Windows\System32\SHLWAPI.dll
LoadedModule[18]=C:\Windows\System32\CRYPT32.dll
LoadedModule[19]=C:\Windows\System32\WINTRUST.dll
LoadedModule[20]=C:\Windows\System32\SETUPAPI.dll
LoadedModule[21]=C:\Windows\System32\WS2_32.dll
LoadedModule[22]=C:\Windows\SYSTEM32\VERSION.dll
LoadedModule[23]=C:\Windows\SYSTEM32\MSVCP140.dll
LoadedModule[24]=C:\Windows\SYSTEM32\bcrypt.dll
LoadedModule[25]=C:\Windows\SYSTEM32\WTSAPI32.dll
LoadedModule[26]=C:\Windows\SYSTEM32\VCRUNTIME140_1.dll
LoadedModule[27]=C:\Windows\SYSTEM32\VCRUNTIME140.dll
LoadedModule[28]=C:\Windows\SYSTEM32\cfgmgr32.DLL
LoadedModule[29]=C:\Windows\SYSTEM32\MSASN1.dll
LoadedModule[30]=C:\Windows\SYSTEM32\CRYPTSP.dll
LoadedModule[31]=C:\Windows\system32\rsaenh.dll
LoadedModule[32]=C:\Windows\SYSTEM32\CRYPTBASE.dll
LoadedModule[33]=C:\Windows\System32\bcryptPrimitives.dll
LoadedModule[34]=C:\Windows\System32\imagehlp.dll
LoadedModule[35]=C:\Windows\SYSTEM32\gpapi.dll
LoadedModule[36]=C:\Windows\System32\cryptnet.dll
LoadedModule[37]=C:\Windows\SYSTEM32\profapi.dll
LoadedModule[38]=C:\Program Files\ASUS\ROG Live Service\LogHelper.dll
LoadedModule[39]=C:\Program Files\ASUS\ROG Live Service\log4cxx.dll
LoadedModule[40]=C:\Windows\SYSTEM32\MSVCP140_ATOMIC_WAIT.dll
LoadedModule[41]=C:\Program Files\ASUS\ROG Live Service\libapr-1.dll
LoadedModule[42]=C:\Windows\SYSTEM32\ODBC32.dll
LoadedModule[43]=C:\Program Files\ASUS\ROG Live Service\libaprutil-1.dll
LoadedModule[44]=C:\Windows\System32\SHELL32.dll
LoadedModule[45]=C:\Windows\SYSTEM32\DPAPI.DLL
LoadedModule[46]=C:\Windows\SYSTEM32\MSWSOCK.dll
LoadedModule[47]=C:\Program Files\ASUS\ROG Live Service\libexpat.dll
LoadedModule[48]=C:\Windows\SYSTEM32\kernel.appcore.dll
LoadedModule[49]=C:\Program Files\ASUS\ROG Live Service\Plugins\PeripheralsDetection.dll
LoadedModule[50]=C:\Windows\SYSTEM32\bthprops.cpl
LoadedModule[51]=C:\Windows\System32\SHCORE.dll
LoadedModule[52]=C:\Windows\SYSTEM32\bluetoothapis.dll
LoadedModule[53]=C:\Windows\SYSTEM32\DEVOBJ.dll
LoadedModule[54]=C:\Windows\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.22621.608_none_a9444ca7c10bb01d\comctl32.dll
LoadedModule[55]=C:\Windows\System32\clbcatq.dll
LoadedModule[56]=C:\Windows\SYSTEM32\amsi.dll
LoadedModule[57]=C:\Windows\SYSTEM32\USERENV.dll
LoadedModule[58]=C:\Program Files\ESET\ESET Security\eamsi.dll
LoadedModule[59]=C:\Program Files\ASUS\ROG Live Service\Plugins\RLSWebAPI.dll
LoadedModule[60]=C:\Windows\System32\WLDAP32.dll
LoadedModule[61]=C:\Program Files\ASUS\ROG Live Service\cpprest142_2_10.dll
LoadedModule[62]=C:\Windows\SYSTEM32\HTTPAPI.dll
LoadedModule[63]=C:\Windows\SYSTEM32\CONCRT140.dll
LoadedModule[64]=C:\Windows\SYSTEM32\WINHTTP.dll
LoadedModule[65]=C:\Windows\SYSTEM32\iphlpapi.dll
LoadedModule[66]=C:\Windows\SYSTEM32\DNSAPI.dll
LoadedModule[67]=C:\Windows\System32\NSI.dll
LoadedModule[68]=C:\Windows\System32\rasadhlp.dll
LoadedModule[69]=C:\Windows\System32\fwpuclnt.dll
LoadedModule[70]=C:\Windows\SYSTEM32\sxs.dll
LoadedModule[71]=C:\Windows\SYSTEM32\WINSTA.dll
LoadedModule[72]=C:\Windows\SYSTEM32\SspiCli.dll
State[0].Key=Transport.DoneStage1
State[0].Value=1
OsInfo[0].Key=vermaj
OsInfo[0].Value=10
OsInfo[1].Key=vermin
OsInfo[1].Value=0
OsInfo[2].Key=verbld
OsInfo[2].Value=22621
OsInfo[3].Key=ubr
OsInfo[3].Value=1194
OsInfo[4].Key=versp
OsInfo[4].Value=0
OsInfo[5].Key=arch
OsInfo[5].Value=9
OsInfo[6].Key=lcid
OsInfo[6].Value=1033
OsInfo[7].Key=geoid
OsInfo[7].Value=143
OsInfo[8].Key=sku
OsInfo[8].Value=48
OsInfo[9].Key=domain
OsInfo[9].Value=0
OsInfo[10].Key=prodsuite
OsInfo[10].Value=256
OsInfo[11].Key=ntprodtype
OsInfo[11].Value=1
OsInfo[12].Key=platid
OsInfo[12].Value=10
OsInfo[13].Key=sr
OsInfo[13].Value=0
OsInfo[14].Key=tmsi
OsInfo[14].Value=221993395
OsInfo[15].Key=osinsty
OsInfo[15].Value=1
OsInfo[16].Key=iever
OsInfo[16].Value=11.1.22621.0-11.0.1000
OsInfo[17].Key=portos
OsInfo[17].Value=0
OsInfo[18].Key=ram
OsInfo[18].Value=48364
OsInfo[19].Key=svolsz
OsInfo[19].Value=1907
OsInfo[20].Key=wimbt
OsInfo[20].Value=0
OsInfo[21].Key=blddt
OsInfo[21].Value=220506
OsInfo[22].Key=bldtm
OsInfo[22].Value=1250
OsInfo[23].Key=bldbrch
OsInfo[23].Value=ni_release
OsInfo[24].Key=bldchk
OsInfo[24].Value=0
OsInfo[25].Key=wpvermaj
OsInfo[25].Value=0
OsInfo[26].Key=wpvermin
OsInfo[26].Value=0
OsInfo[27].Key=wpbuildmaj
OsInfo[27].Value=0
OsInfo[28].Key=wpbuildmin
OsInfo[28].Value=0
OsInfo[29].Key=osver
OsInfo[29].Value=10.0.22621.1194.amd64fre.ni_release.220506-1250
OsInfo[30].Key=buildflightid
OsInfo[31].Key=edition
OsInfo[31].Value=Professional
OsInfo[32].Key=ring
OsInfo[32].Value=Retail
OsInfo[33].Key=expid
OsInfo[33].Value=FX:11C6E5C2,FX:11CC111C,FX:11DE1DCB,FX:11DF5B12,FX:11DF5B75,FX:124117A5,FX:126C45DA,FX:12789B7B,FX:127987B1,FX:127C1D3D,FX:127C1D6B,FX:127C84AA,FX:127CEBB4,FX:127CF02E,FX:12816BC3,FX:1283FFBE,FX:128540B9,FX:12857231,FX:128F6381,FX:128F8730,FX:27C8903,FX:2802D16,MD:25762F0,MD:27B9BC4
OsInfo[34].Key=fconid
OsInfo[34].Value=18299130,0,2,0;23531064,2,2,0;23562335,2,2,0;23563673,2,2,0;25704915,1,2,0;27075521,1,2,1;29882130,0,1,1;29882131,0,1,1;35681102,0,1,0;36803287,0,1,1;36803295,0,2,0;36803303,0,2,1;36860984,0,2,1;37482934,1,2,1;38859191,0,2,1;39145991,0,2,1;39263329,1,2,1;39281392,0,1,1;40131846,0,1,0;40883769,0,1,1;40981503,0,1,1;41137130,0,1,0;41655236,0,1,1;41772259,0,2,1;42052423,0,1,0
OsInfo[35].Key=containerid
OsInfo[36].Key=containertype
OsInfo[37].Key=edu
OsInfo[37].Value=0
OsInfo[38].Key=servicinginprogress
OsInfo[38].Value=0
OsInfo[39].Key=featureupdatependingreboot
OsInfo[39].Value=0
FriendlyEventName=Stopped working
ConsentKey=BEX64
AppName=ROG Live Service
AppPath=C:\Program Files\ASUS\ROG Live Service\ROGLiveService.exe
NsPartner=windows
NsGroup=windows8
ApplicationIdentity=97319853E4DD061011F9F0A94C45857E
MetadataHash=396402719
5,831 Views
13 REPLIES 13

Bogovix
Level 9
Had the same issue with the service crashing with the same exact error on 5.4.8.0, downgraded it to the previous one once 5.4.8.0 was pulled, and had no issue since then, but today Armoury crate automatically updated to 5.4.10.0 and I started having these service crashes again...

Jimbo93
Level 12
I do not have an executable or service running that is named AsusLiveService.exe. Please confirm if that is the right spelling. executables that use the word Live in the name are probably for automatic software downloading and updating. Could just be a firewall/network issue.

It looks like the OP was confused, as the posted log clearly says "C:\Program Files\ASUS\ROG Live Service\ROGLiveService.exe".

I had issues with 2.0.6.0 and the OP had issues with 2.0.4.0.

However, I noticed that "ucrtbase.dll" is mentioned there and, as far as I understand, that file is a part of the Visual C++ Redistributable.

I updated Visual C++ Redistributable to version 14.32.31326.0 today and there have been no crashes of the ROG LIve Service for 6 hours.

Before the Visual C++ Redistributable update and after the Armoury crate update it was crashing like every hour.

If crashes return, I will update this thread, but so far it looks like updating Visual C++ Redistributable has helped.

Bogovix wrote:
It looks like the OP was confused, as the posted log clearly says "C:\Program Files\ASUS\ROG Live Service\ROGLiveService.exe".

I had issues with 2.0.6.0 and the OP had issues with 2.0.4.0.

However, I noticed that "ucrtbase.dll" is mentioned there and, as far as I understand, that file is a part of the Visual C++ Redistributable.

I updated Visual C++ Redistributable to version 14.32.31326.0 today and there have been no crashes of the ROG LIve Service for 6 hours.

Before the Visual C++ Redistributable update and after the Armoury crate update it was crashing like every hour.

If crashes return, I will update this thread, but so far it looks like updating Visual C++ Redistributable has helped.


cool. I wonder why it does not update automatically.

Unfortunately, the crashes returned. 😞

I have had a few already.

The logs look similar to what the OP posted, but the "Fault offset" is "0x0000000000071208".

"Exception code" is still "0xc0000409" and it still refers to ucrtbase.dll and ROGLiveService.exe.

Jimbo93
Level 12
Bogovix, did you reinstall armoury crate after the update of the redistributal? You might want to uninstall it with the AC uninstall tool, then force the system ti run maintenance before reinstalling it. Just a suggestion my friend. And I still think it might be a firewall issue. But I am not sure what the easiest remedy is and I hesitate to make suggestions that might cause someone a headache.

Here's an idea that I think is worth a try. If you are not ready to reinstall Armoury Crate (it takes time I understand). You might want to try resetting the app. When you reset the Armoury Crate App (right click the program shortcut and submenu -More and -App Settings, then in the App Settings there is a reset button. This will cause Armoury Crate to go through its installation / setup steps, but much faster than actually reinstalling. It seems to have some benefit in my opinion as a remedy for little glitches.

Jimbo93
Level 12
I added a second suggestion Bogovix.

I did not try to reinstall it after the redistributable update, but I did after the Armoury crate update.

Here is a summary:

1. I had had Armoury crate 5.3.4.0 installed for months and it worked fine.
2. Version 5.4.8.0 was released and Armoury crate automatically updated to it.
3. Crashes started happening.
4. Version 5.4.8.0 was pulled.
5. I deleted automatically updated Armoury crate 5.4.8.0, using the official uninstaller, and rebooted.
6. I installed Armoury crate 5.3.4.0 back after the reboot and it worked fine.
7. Version 5.4.10.0 was released and Armoury crate automatically updated to it.
8. Crashes started happening again.
9. I deleted automatically updated Armoury crate 5.4.10.0, using the official uninstaller.
10. I installed all the Windows updates that were available to me and rebooted.
11. I installed Armoury crate 5.4.10.0 back after the reboot.
12. Crashes continued.
13. I updated Visual C++ Redistributable to version 14.32.31326.0 and rebooted.
14. Crashes continued.

I do not think that another re-installation will make any difference, because, as far as I know, all the DLL-files get loaded after the application starts, so rebooting would make Armoury crate pick the updated DLLs up, while re-installing would only affect the files of Armoury crate itself, which should already be good after the full re-installation.

As for the firewall, "C:\Program Files\ASUS\ROG Live Service\ROGLiveService.exe" is whitelisted for both incoming and outgoing connections and these are the rules the Armoury crate installer added itself, I did not modify them manually.

Also, Armoury crate 5.3.4.0 worked fine with the same firewall rules, so I doubt that the firewall is to blame here.

I have exactly the same problem! :(:(:( I tried reinstalling, C++ redist, armory offline install, online install...same issue, did you find any solution, Bogovix? (Sorry for my english 😉 )