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ASUS AURA is not displayed correctly

TazZ_GTX
Level 8
Hi all,

my AURA software is not displayed correctly, I have attached an image. 74191

ASUS support told me, to do an CMOS reset:

1.Disconnect the power supply from the computer or switch off the power supply unit.
Remove the battery (button cell).
3 Turn the battery over and insert it "upside down. Please wait 5 minutes
4 Replace the battery the right way round.
Reconnect the power plug or switch on the power supply unit and switch on the computer.
restart
6. go to the BIOS and load the default values with F5

- it didn't help

Then, they told me to reinstall Windows 10, an donly install some Intel driver and AURA Software
- it didn't help

AURA is still not displayed correctly, whats the problem now?

I am running AURA (Lighting_Control_1.05.28) on Windows 10, intel i7 6700 and Z170 Pro Gaming Aura mainboard.

At the beginning, AURA was fine.
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4 REPLIES 4

TazZ_GTX
Level 8
Hi,

I did this and installed your 1.06.17

.- Uninstall previous Aura versions (or even this new one) by going into the Control Panel > Programs and Features
2.- Run Aura Cleaner
3.- Run CCleaner
4.- Go to C:\Program Files (x86)\ASUS and delete the Aura folder.
4.5.- When I tried to delete it, I couldnt because there was one service that was using it, so I restarted the PC and then I was able to delete it.
5.- Run CCleaner again
6.- Turn off PC and unplug the PSU for about 30 seconds.
7.- Right Click on the .ZIP of Aura 1.05.27
8.- At the very bottom there's a checkbox that says Unblock, mark that checkbox and Apply>Ok.
9.- Extract files
10.- Right Click on file "AsusSetup.exe" > Properties > Compatibility and check the box of "Run this program as an administrator" > Hit Apply > Ok.
11.- Run the AsusSetup.exe and restart when the setup tells you to do it.
12.-Once back in Windows, don't run the program yet. Shut down the PC and unplug the PSU for abother 30 seconds.
13.- Run Aura SW and should be working now.


Now it works fine, again.

But what went wrong?

Abaidor
Level 9
Can you please post a screenshot of the interface?

I am using this version on a Rampage VI Extreme and there is no way I can control any of my lighting devices independently. Only the Sync All Tab is there and I can only link/unlink the devices I am using.
Asus Rampage VI Extreme | i9-7940X | 64GB Trident Z RGB 3600 | Asus Strix 1080Ti OC | Samsung 960 Pro 512GB | WD Gold 10TB | WD Red 4TB X 2 | PSU Corsair AX1500i | Custom Water Loop - RAD MO-RA3 420 Pro | EK Monoblock | Phanteks GPU Block | Heatkiller 200 Tube RES | EK Dual D5 Revo Pumps | 9 X Corsair ML 140 Pro Fans on RAD | | Bitspower Fittings Black Chrome | Cooler Master Cosmos 2 Modded Case | Silent WIngs 3 120mm Intake |

TazZ_GTX
Level 8
Hi. Please ask me tomorrow again, if I forget to show you a screenshot, as I am not at home today.

But if I remember, there's no way to unlink all devices for me too.