Asus Aura Crashing - Application hang

[Swoldier]

Hi all,

Asus Aura keeps freezing on me with the following error:

The program Aura.exe version 0.0.0.0 stopped interacting with Windows and was closed.

Fault bucket 2091905776855836339, type 5
Event Name: AppHangB1
Response: Not available
Cab Id: 0

Problem signature:
P1: Aura.exe
P2: 0.0.0.0
P3: 5b727e8f
P4: 3ad2
P5: 67246080
P6:
P7:
P8:
P9:
P10:

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERC39C.tmp.WERInternalMetadata.xml

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Critical_Aura.exe_9e32643213befebfac2cfe411f1d2efaeff888_47f9efa5_26eec6f7

Analysis symbol:
Rechecking for solution: 0
Report Id: 72bc83a9-77f6-42d7-90ae-a8a9b366bdc0
Report Status: 268435456
Hashed bucket: ce98daf0f6321445fd07f1387d1466b3
Cab Guid: 0

Running Windows 10 Home 64 Bit - 1803

[panzlock]

Try this page:

https://rog.asus.com/forum/showthread.php?100355-AURA-1-05-38-Report-all-issues-in-this-thread/page1...

[Swoldier]

Awesome thanks bro. Will try that this evening!

[Swoldier]

Issue still persisting. Machine is a new build. Program works for about 2 minutes before crashing

[MoKiChU]

Swoldier wrote:
Issue still persisting. Machine is a new build. Program works for about 2 minutes before crashing

Hi,

Use the last 1.07.17 by following the process of updating scrupulously, I tested it and I approved it : https://rog.asus.com/forum/showthread.php?101543-SOFTWARE-AURA-Sync

Before this version 1.07.17, I was resigned to version 1.06.17 because versions 1.06.29 and 1.06.95 were catastrophic for me

[Swoldier]

MoKiChU wrote:
Hi,

Use the last 1.07.17 by following the process of updating scrupulously, I tested it and I approved it : https://rog.asus.com/forum/showthread.php?101543-SOFTWARE-AURA-Sync

Before this version 1.07.17, I was resigned to version 1.06.17 because versions 1.06.29 and 1.06.95 were catastrophic for me

Still no joy 😞 One positive is that I get 2 min to change my RGB scheme before the app crashes lol

[panzlock]

Could be a conflict between software such as anti-virus. Try shutting the AV down and see if that helps.

What version of AURA, btw? Latest?

System specs?

[Swoldier]

panzlock wrote:
Could be a conflict between software such as anti-virus. Try shutting the AV down and see if that helps.

What version of AURA, btw? Latest?

System specs?

Hi Panzlock,

I got BitDefender but added the applications to my allowed apps. Will try turn it off and install the Last version : 1.07.17.

I'm sure my specs are visible?

They are as follows:


Motherboard
ASUS ROG MAXIMUS X Hero
Processor
Intel Core i7 8086K
Memory (part number)
32GB (2x16GB) 3000MHz Corsair Vengeance LPX DDR4 Memory
Graphics Card #1
ASUS NVIDIA GeForce RTX 2080 Ti 11GB DUAL AV
Monitor
27" ASUS ROG Swift PG279Q
Storage #1
250GB Samsung 970 EVO M.2
Storage #2
1TB Samsung 860 EVO 2.5"
CPU Cooler
Corsair Hydro Series H115i Pro
Case
be quiet! DARK BASE PRO 900 Black rev.2
Power Supply
Corsair RM850X
Win 10 Home - 64 Bit

[panzlock]

What about BIOS? The Hero on the latest one?

Does this happen regardless of other software running? For example Ai Suite and/or HWinfo 64, etc...?

Might have to get the DeLorean and go back even further to a version that works if no solution is found. At least for the time being.

[Swoldier]

yes running latest version 1704. Cool will try back track a version of Aura and see what happens 🙂 thanks for the help