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Asus AI Suite3 Access Violation on a fresh install ROG Maximus Z790 Extreme

dbottoms
Level 9

Hello, I've a fresh install of AI Suite3 from Armory Crate on a new ROG Maximus Z790 Extreme and I'm seeing random but often Access violation error messages, the photo below is from the past 2 hours.  All software, Windows updates, and BIOS (1402) is up to date and the PC is freshly rebooted this morning.  AI Suite Dual Intelligent Processors 5 2.03.24, and System Info 2.03.10.  Any ideas how to begin to address this issue?

 

  WhatsApp Image 2023-10-21 at 16.05.59_4f7dc580.jpg

1,954 Views
44 REPLIES 44

Which AiSuite version do you use?  randomly 3.03.17?

Intel Core i7 13700K / AiO Fractal Design Lumen S36 v2 RGB / Asus Rog Strix Z790-F Gaming WIFI / Corsair Dominator Platinum DDR5-5600 64GB (4x 16GB) / Asus TUF RTX 4070 ti OC / 4x Samsung 980 pro 1TB / Seasonic Prime GX 850 W Gold / Fractal Design Meshify 2 Lite RGB Black TG Light Tint / Monitor AOC Q27G2S/EU (WQHD)

inge70
Level 11

I have been testing AiSuite 3.03.28 since October 30th, 2023 and so far the error has no longer appeared. AiSuite 3.03.28 is running smoothly so far. Thanks to @MasterC for the new AiSuite3 version.

Intel Core i7 13700K / AiO Fractal Design Lumen S36 v2 RGB / Asus Rog Strix Z790-F Gaming WIFI / Corsair Dominator Platinum DDR5-5600 64GB (4x 16GB) / Asus TUF RTX 4070 ti OC / 4x Samsung 980 pro 1TB / Seasonic Prime GX 850 W Gold / Fractal Design Meshify 2 Lite RGB Black TG Light Tint / Monitor AOC Q27G2S/EU (WQHD)

Spyder6052
Level 7

same issue on the z790 strix.... its annoying as F*** and pretty poor form for not fixing the issue

Install AiSuite 3.03.28 from the link from @MasterC.
Then this error message should no longer appear for you.

Intel Core i7 13700K / AiO Fractal Design Lumen S36 v2 RGB / Asus Rog Strix Z790-F Gaming WIFI / Corsair Dominator Platinum DDR5-5600 64GB (4x 16GB) / Asus TUF RTX 4070 ti OC / 4x Samsung 980 pro 1TB / Seasonic Prime GX 850 W Gold / Fractal Design Meshify 2 Lite RGB Black TG Light Tint / Monitor AOC Q27G2S/EU (WQHD)

HellS1gn
Level 8

Hello guys i can confirm that the newer version mentioned above removes the problem since i downloaded it form the formula drivers , thanks to @MasterC for the fix, its sad that we have to serch in other MB drivers for fixes ... 

13th Gen Intel® Core™ i9-13900K / Asus ROG MAXIMUS Z790 APEX /3x KINGSTON SFYRS1000G / AIO ROG STRIX LC II 360 / MSI GeForce RTX 4080 Suprim X / 2x Kingston Fury KF556C36-16

Please note the version may be slightly different for each motherboard, this is a temporary solution. The download will be available for your specific motherboard soon after testing. The solution is generally not a matter of trying to find the same download from another product. 

_____________________________________________________________
FPS, Racing, and VR Gamer / Tech Enthusiast / ROG Admin

sude77
Level 7

Experiencing an "Access Violation" error with Asus AI Suite 3 on a fresh install of the ROG Maximus Z790 Extreme motherboard can be frustrating, but there are some steps you can take to address this issue, Reinstallation, Compatibility, Run as Administrator.

Thanks Guys.  Reels Saver 

Hi Sude77, just wanting to confirm that Reinstalling in Compatibility mode and/or doing so as an admin does NOT resolve the issue.  I'm about to test the install of the version MasterC recommended to see if it resolves the issue though.  I'll do so as a normal user and report back.  But others have already reported that MasterC's suggestion does work.  So I'm optimistic.

@sude77 

Your suggestion to reinstall everything and run it as admin under compatibility mode didn't help. I have completely reinstalled Windows and everything several times. Installed and ran AiSuite 3.03.17 as admin. The error still came back. Only with AiSuite 3.03.28 did this message disappear and the error was fixed.

So MasterC's tip helped.

Intel Core i7 13700K / AiO Fractal Design Lumen S36 v2 RGB / Asus Rog Strix Z790-F Gaming WIFI / Corsair Dominator Platinum DDR5-5600 64GB (4x 16GB) / Asus TUF RTX 4070 ti OC / 4x Samsung 980 pro 1TB / Seasonic Prime GX 850 W Gold / Fractal Design Meshify 2 Lite RGB Black TG Light Tint / Monitor AOC Q27G2S/EU (WQHD)

corb06
Level 8

Same problem here, fresh Windows 11, AI Suite and Armory Crate install on my brand new Asus Z790-A Gaming Wifi board. 

Running AI suite downloaded from website yesterday. ASUS_AI_Suite_3_V3.03.17_WIN11_64-bit