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ArmourySocketServer and AAC MB HAL crash when playing RDR2

MEZesUBI
Level 7
Hi Forum!
I have a desktop PC built on an ROG Strix B550-E gaming Mobo.
My drivers are up to date, fresh downloaded from the mobo's Support/downloads page. I also have Armoury Crate installed, having all devices up to date there too.
I have some ARGB components and peripherals: ARGB fans daisy chained, connected to an ARGB header on the MoBo, a Rog Claymore and a Rog Gladius II Origin mouse.
I noticed that when I'm playing Red Dead Redemption 2, very often the keyboard/mouse would loose power for a split second, not responding, then function correctly again.
I found that on such occasions Windows' error monitor would pick up the following reports:





Source
AAC MB HAL

Summary
Stopped working

Date
‎1/‎9/‎2022 11:00 PM

Status
Report sent

Description
Faulting Application Path: C:\Program Files\ASUS\AacMB\Aac3572MbHal_x86.exe

Problem signature
Problem Event Name: APPCRASH
Application Name: Aac3572MbHal_x86.exe
Application Version: 1.2.6.0
Application Timestamp: 615ffdf0
Fault Module Name: combase.dll
Fault Module Version: 10.0.19041.1348
Fault Module Timestamp: f1a7c19a
Exception Code: c0000005
Exception Offset: 000d8ea9
OS Version: 10.0.19043.2.0.0.256.48
Locale ID: 2057
Additional Information 1: efbe
Additional Information 2: efbee01c930344f4238025013290a0bb
Additional Information 3: faf4
Additional Information 4: faf422cc667eb1de31a93bc337cc2480

Extra information about the problem
Bucket ID: 0bf19186827ff43543a900b2df151991 (1416664326031612305)
Source
ArmourySocketServer

Summary
Stopped working

Date
‎1/‎9/‎2022 3:37 PM

Status
Report sent

Description
Faulting Application Path: C:\Program Files (x86)\ASUS\ArmouryDevice\dll\ArmourySocketServer\ArmourySocketServer.exe

Problem signature
Problem Event Name: APPCRASH
Application Name: ArmourySocketServer.exe
Application Version: 0.0.8.30
Application Timestamp: 6170d74b
Fault Module Name: ArmourySocketServer.exe
Fault Module Version: 0.0.8.30
Fault Module Timestamp: 6170d74b
Exception Code: c0000005
Exception Offset: 0000000000064ec0
OS Version: 10.0.19043.2.0.0.256.48
Locale ID: 2057
Additional Information 1: 2dc9
Additional Information 2: 2dc98362bff1b3b61eaaba05ccb49efe
Additional Information 3: 5587
Additional Information 4: 55878dad787528536ddd187fb9720232

Extra information about the problem
Bucket ID: 72b2d483191054e99c74ebbd7f44dfdc (2050522929476984796)

These never occurred before, and I just experienced these crashes when playing RDR2, other games do not cause this issue.
Can anyone help me solve this issue please?
17,824 Views
4 REPLIES 4

Jimbo93
Level 12
Hi MEZesUBI,

I think if its not a sytem stability issue like memory or cpu overclocking or gpu overclocking and windows is up to date and drivers, then proceed to submit an Armoury Crate bug report. There is sticky thread in the Armoury Crate forum that explans how to submit.

You could also see MoKiChUs driver thread and links in it for more recent drivers too. I am using these drivers and work well for me on Prime B560. You can post and ask for help on which drivers to use for your motherboard in the threads
https://rog.asus.com/forum/showthread.php?119120-INDEX-All-My-Firmware-Drivers-Software-Threads

Also we might check if there is more recent bios for your motherboard. I only see one on the support page version 2423 so that must be what you currently have?

Geez, I didn't see the show all for bios version. THere is a huge number of bios version for this board. The 2423 is latest.

https://rog.asus.com/motherboards/rog-strix/rog-strix-b550-e-gaming-model/helpdesk_bios

MEZesUBI
Level 7
Hi Jimbo93,
Thanks for your quick reply!
I apologise, I forgot to mention that I already used the latest BIOS version, everything's set to default, only the memory profile is switched to DOCP to get the most out of my 3600Mhz RAMs.
I'll have a look at the links you mentioned, see if I can find anything useful.

MEZesUBI
Level 7
Had a quick test in the morning. I disabled In-game Effects of Aura Sync settings in Armoury Crate, kicked off the game and ran around for 10 mins, no issues occurred. I'll have a longer test session in the afternoon, but I think this might be a software issue with Armoury Crate, in which case I'll just report the issue as mentioned in your first reply.