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(ARMOURY CRATE) Problems

DarthLoloX
Level 8
Hello!

The icon Gamepad in the left has disapeared and I miss other settings icons too.
As a result, I can't change any settings of my Asus Ryujin anymore, sometime it appears again after a reboot, is says that I have to update some software, after it finished to dowload the first update, the installations didn't started, I reboot again, now the gamepad has disappeared for ever.

What should I do?

82087
1,957 Views
120 REPLIES 120

Re@per wrote:
true story... i dont know wtf they doing... damn anoying...


If Asus doesn't want to help us or can't help us or give any news, can someone post a video about how to fix the DLL problems? Will the fix also recognize all the Aura Hardware in our computer? Is it for especially Aura? Amoury Crate?

Thank you

erixx11
Level 11
C:\Users\Public\Documents\ArmouryLiveUpdate.exe

jUST FOUND THIS WHILE CLEANING MY PC OF ASUS STUFF, in "documents" !!!!!!!

FOR SURE THIS LOCATION MAKES SENSE TO 1 PERSON OF THE WHOLE HUMANITY: THE PROGRAMMING STUDENT THAT MADE THE DECISION!

Nino_1973
Level 7
for 3 days I have had the problem that every time I start or restart my pc I have to reinstall to suite 3
and then I also have a problem that no connected devices can be seen on the armoriy create app

I solved the problem that gave error but now I no longer see any device

Nino_1973
Level 7
and this too I don't know what's going on with this arnory create app because asus didn't leave everything as it was instead of having microsoft manage the app every day a new problem

Hi there, does anyone know when to expect when the ASUS ROG Strix X570-E Gaming is supported? Try now about 6 months and many BIOS versions to be able to control my light.

Board - ROG Strix X570-E Gaming
Video - ROG Strix Vega
RAM - GSkill Neo
Vents - NB eLoop RGB

Armory Crate only says my Board isn't supportet ....what a joke 😉

85555

And I am back to having issues with this software. I can not access aura sync functions. I was pushed a few up updates today. All of which installed fine until the Rog Gladius II.

"Sorry, we cannot finish the file installation. Please restart the system and retry. (Error code: 12)"

Because of this I no longer have control of aura sync functions nor can I edit in aura creator. No devices are seen. None of the previous fixes work. I have powered down & removed power source. I have reinstalled Armoury Crate using ArmouryCrateInstallTool. Nothing is allowing me to update the Rog Gladius II.

help (yet again)

85609

NVMe Too wrote:
And I am back to having issues with this software. I can not access aura sync functions. I was pushed a few up updates today. All of which installed fine until the Rog Gladius II.

"Sorry, we cannot finish the file installation. Please restart the system and retry. (Error code: 12)"

Because of this I no longer have control of aura sync functions nor can I edit in aura creator. No devices are seen. None of the previous fixes work. I have powered down & removed power source. I have reinstalled Armoury Crate using ArmouryCrateInstallTool. Nothing is allowing me to update the Rog Gladius II.

help (yet again)

85609



Same problem here cant update my rog chakram mouse, and becouse i cant update i cant change any settings on the mouse buttons etc, and becouse this software is buggy as hell if you unistall it you still have a ton of services, the 15/07/2020 , killed a already bad software, at least gives a proper unnistaller for cleaning this mess.

fix it
Rig1 - 14900KS - P112 - E88- MC86- Pcore 6.0/6.2/6.3 Asus Z690 Maximus Extreme - Ecores 4.7 - 48GB TForce 7200#64;7400ddr5 - MSI Suprim X RTX 4090@3070mhz - 24gb memory speed - Powerby corsair Ax1500i - Corsair1000d@custom Loop Rig2- 10920X@4.9 - Aorus X299 gaming 9 - gskill 3200@3600 - Zotac RTX 2080Ti - Powerby CM1200 - Noctua NHD15 black - Corsair 900D

Hi I'm running Aura Crate 2.7.13.0.

I noticed a few issues
1. the rog claymore settings page crashes and brings up a message the page didn't load try again. keeps repeating. using ( 2020-7-15) update.
2. in aura create the led rog logo on the claymore keyboard you cant select it to change its clour only the built-in default will work the older version back in February worked.
3. the user center page keeps forgetting my login credentials and half the time can't log in even though I can via a web browser.
that also means backup doesn't work.
4. when the aura crate loading message comes on to refresh it sometimes stalls out forcing the user to close the app and reload.

runing on windows 10 pro version 20H2 os build 19042.388, windows experience pack 120.2202.130.0

Item Version
---- -------
Armoury Crate UWP App 2.7.13.0
ROG Live Service 1.1.0.0
AURA Service (Lighting Service) 3.04.13
Armoury Crate lite service 3.0.4
ASUS AIOFan HAL 1.1.11
ASUS AURA Extension Card HAL 1.0.23
ASUS AURA Motherboard HAL 1.0.66
ASUS Keyboard HAL 1.01.21
ASUS Mouse HAL 1.1.0.17
AacAudioHal 1.3.11.0
AacVGA 0.0.2.6
KingstonDram 1.0.26
AURA DRAM Component 1.0.48
ENE RGB HAL 1.1.23.0
ENE_EHD_M2_HAL 1.0.5.0
PHISON HAL 1.0.3.0
Patriot Viper DRAM RGB 1.0.8.2
Patriot Viper M2 SSD RGB 1.0.5.1
8565985660

https://rog.asus.com/forum/showthread.php?118323-Armoury-Crate-V2-7-8-0-Report-here-if-any-issues/
ROG CROSSHAIR VIII DARK HERO [BIOS 4805], ROG STRIX FLARE, ROG STRIX ARION, ROG GLADIUS II, ROG PG248Q, Armoury Crate UWP App 5.8.9.0
Ryzen 7 5800X3D [Chipset 6.02.07.2300], RTX 2070 [Driver 551.86], 16gb 3200Mhz DDR4, Windows 10 Pro Version 22H2

Snaptrap
Level 10
This software is pure trash. Designed by Tik Tok educated programmers.