(ARMOURY CRATE) Problems

[DarthLoloX]

Hello!

The icon Gamepad in the left has disapeared and I miss other settings icons too.
As a result, I can't change any settings of my Asus Ryujin anymore, sometime it appears again after a reboot, is says that I have to update some software, after it finished to dowload the first update, the installations didn't started, I reboot again, now the gamepad has disappeared for ever.

What should I do?

[aragonnshow]

Nino_1973 wrote:
I have already called them for 3 months, I talked to them via email but the answer and the usual work is all right and I also told them where my writing mistakes are, as you can see from my screen the answer and this is

:mad::mad:

Dear Sir or Madam,

We thank you in advance for your inquiry.

Hello Mr. Nino,

I still have not understood what the problem is. What does not work for you? The keyboard is not displayed correctly in the device manager is quite normal.

perhaps it is better that we begin to demand damages through the legal route because this is a scam spending money and not being able to use everything

and I, who am not a computer technician, sent him the screen telling and explaining where the errors are

buy non rbg mouse and keyboard and u be fine

[Nino_1973]

it is not a matter of rgb even the other components do not work well since they changed to armory created

and then if you also notice people who don't have rgb they have a mess on the device manager that checks the mause on the probing and sulmause the probing name

[aragonnshow]

Nino_1973 wrote:
it is not a matter of rgb even the other components do not work well since they changed to armory created

and then if you also notice people who don't have rgb they have a mess on the device manager that checks the mause on the probing and sulmause the probing name

sorry to say but they wont fix it.. ryujin 360 is sit there not working ..just buy different aio .. they are gonna realease ryujin 460 like nothing happened in 2020

[Nino_1973]

I can tell you that 3 years ago I changed from asus to gigabyte and I can tell you technical service great problems solved within 24 hours if the problem subsystem connected to my pc via team viewer online technical support with chat or phone with asus technical support you says to open a ticket that for 3 months have not solved anything, on the contrary they tell you that it works very well I wait as I said if by the end of the month they do not solve the problems since the store does not reimburse me because for them there is no defect but only a mess from part of asus will start a legal practice and will require over the reimbursement of the purchased goods also of damages for all the lost time not being able to use the one I purchased
and i'm sorry but i'll go to Gigabyte like 3 years ago

I had the whole series of gigabytes aorus keyboard mouse, aio graphics card also the headset casing even with rgb no problem everything worked perfectly
now I return from asus and there is more mess than 3 years ago the bad arrogant technical service and people who have no skills

I pointed out to him that the problem lies in the writing of the drivers and they too say that everything is ok here makes me understand that the asus technicians don't understand a pipe

please look at my screen with the problems that I pointed out that there are errors in writing to the drivers

[Nino_1973]

I can tell you that 3 years ago I changed from asus to gigabyte and I can tell you technical service great problems solved within 24 hours if the problem subsystem connected to my pc via team viewer online technical support with chat or phone with asus technical support you says to open a ticket that for 3 months have not solved anything, on the contrary they tell you that it works very well I wait as I said if by the end of the month they do not solve the problems since the store does not reimburse me because for them there is no defect but only a mess from part of asus will start a legal practice and will require over the reimbursement of the purchased goods also of damages for all the lost time not being able to use the one I purchased
and i'm sorry but i'll go to Gigabyte like 3 years ago

I had the whole series of gigabytes aorus keyboard mouse, aio graphics card also the headset casing even with rgb no problem everything worked perfectly
now I return from asus and there is more mess than 3 years ago the bad arrogant technical service and people who have no skills

I pointed out to him that the problem lies in the writing of the drivers and they too say that everything is ok here makes me understand that the asus technicians don't understand a pipe

[Nino_1973]

now I have turned to asus Italia, at least we speak the same language and see that they respond
because I and I have been living in Germany for 30 years, I also speak German and English but I see that support asus germany is more bad than before

[Nino_1973]

and so the Italian support says that only possible to contact the second level technicians through email and rma I contacted them a thousand times the usual answer I do not understand I send the screen I explain the problem but always a response of the cabbage
I no longer understand what language to speak to him in

I described everything in the feedback sent him the screen but really the support asus does not understand a tube but because they do not go to the peasants at least give the place to competent people

[aragonnshow]

Nino_1973 wrote:
and so the Italian support says that only possible to contact the second level technicians through email and rma I contacted them a thousand times the usual answer I do not understand I send the screen I explain the problem but always a response of the cabbage
I no longer understand what language to speak to him in

I described everything in the feedback sent him the screen but really the support asus does not understand a tube but because they do not go to the peasants at least give the place to competent people

dont need to send pics and all that **** just tell them u cant update ryujin 360 restart and restart not update...and wait for the answer

[Massiccio_73]

Same problem. Mouse ROG Origin Gladius II

[Totilas]

Google Translate English

I also have the same problem as many others here with Ryujin ... can not access my Ryujin via the Armory Crate. keeps saying that the device needs to be updated. I'm doing the update, which requires a reboot of the system. If the Armory Crate System keeps telling me that the device needs updating, I will run the update and request a system reboot. I restart the system. An endless loop ...


German

Ich habe auch das gleiche Problem wie viele andere hier mit der Ryujin... kann nicht über die Armoury Crate auf mein Ryujin zugreifen. sagt immer wieder, dass das Gerät aktualisiert werden muss. Ich mache das Update, das einen Neustart des Systems erfordert. Meldet das Armoury Crate System immer wieder mit, dass das Gerät aktualisiert werden muss, führen ich das Update aus und fordert es einen Systemneustart an. Starten ich das System neu. Eine Endlosschleife...