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Armoury Crate not recognizing devices and unable to control RGB

coolingthunder
Level 7
Hi,


Just upgraded to an AMD Ryzen 3700X on a Crosshair VIII WiFi mobo.

Yesterday RGB and armoury crate worked fine.

Had to update BIOS and some general drivers and Armoury crate no longer recognizes my motherboard (this sercice only works with ROG devices or something along those lines) and when I click the AURA button I get the message ''connect at least one aura sync compatible device'') which I have:

-RAM
-mobo
-Thermaltake fans and RGB strips on a Thermaltake Aura Sync hub which worked yesterday just fine

-EKWB velocity rgb waterblock
-Bitspower Aura sync compatible flow indicator

all of these are eiter stuck on red or rainbow unicorn barf.

What is causing this? Have already tried reinstalling, clearing CMOS, safe boot reinstall, CCleaner registry cleaner, manual deletion of remnants I could find, REVOuninstaller,.... nothing works.

Any ideas?

Have also tried installing only AURA SYNC but that doesnt even start saying that the auraservice is not running even though I followed all the guides I could find online for installing that program.

Why does none of this work??????
25,619 Views
67 REPLIES 67

I solute you sir 

KILLER_K
Level 10
Same issue here. It is sad when software that is created by the people you bought your motherboard from isn't detected at all. You have to stop and ask yourself how is this even possible?

darkspr1te
Level 9
How to Fix ROG Aura Sync not seeing other devices :-

Before carrying out this fix remove existing Aura & Aura Service (lightingservice) via control panel,

goto your current lightingservice installer folder, open command prompt in the aac folder (I used LightingService 1.07.60)
/Lighting_Control_1.07.60/LightingService/aac


The following fix is used if the VGA rgb is not showing as a example, the same fix applies to all missing devices, only the GUID you look for is different and the exe you run,

In command prompt do :-

AacVGASetup -install -log log.txt


Follow the screen prompts,
Now if you get a Error when trying to install this is good, it mean this is the cause of the issue.
Open log.txt in a text editor

in log .txt look for detected related package , copy the GUID with out { and } and then load regedit

[4FB4:4FB8][2019-12-23T03:22:54]i103: Detected related package: {CF8E6E00-9C03-4440-81C0-21FACB921A6B}, scope: PerMachine, version: 3.3.43.0, language: 1033 operation: Downgrade
[4FB4:4FB8][2019-12-23T03:22:54]i103: Detected related package: {0E536061-3B55-4D45-BF58-0BDA261C94B0}, scope: PerMachine, version: 3.3.70.0, language: 1033 operation: Downgrade


in regedit edit click CTRL+f for search , paste the first GUID listed as "Detected Related package' in to search ,
Delete each occurrence of that GUID,
When you get to the end do the same with any other GUID listed in log.txt


Once you have removed the GUID install ID's for the hardware not showing repeat the above install procedue with a new log file eg:-

if i was doing Motherboard drivers for example and have already removed the GUID's (example guid 0E536061-3B55-4D45-BF58-0BDA261C94B0 )
I will now re-install the drivers from the same driver pack (eg stick with drivers from one version)

AacMBSetup -install -log-new.txt

open the new log file and make sure it does not say "Detected related package" anywhere, if it does then repeat the GUID deleting with the listed GUID from the log file, only ones next to "Detected related package" ,

The reason the system cannot find other Aura sync devices is because of mis-matched drivers being installed ,
Version 1.05 and 1.06 don't use this driver method so lightingserver.exe reports the correct hardware but wont accept input from Armoury crate but will from Aura application,

Fix for Blocked Exe warning, cannot uninstall warning
driver version 1.07.22/1.07.35/1.07.35/1.07.57 are not signed so windows will not allow you to run the executable(Do not install these versions) , you will get a blocked file warning,
to fix this :-
Click windows key and type command prompt, right click on command prompt and select run as administrator ,
in prompt type

control.exe

and then click programs/uninstall programs and then remove Aura and Arua Service

close control panel.



I have been able to apply this fix repeatably to many systems, You have to make sure to remove all the guid's for the drivers in aac folder one by one, once removed you can install that driver pack normally and upgrade normally.

Removing the GUID allows the wix installer to overwrite newer versions with the older one which normally does not happen resulting in mis-matched versions between drivers (the drivers in aac folder not the Lightingserver which talks to those drivers)
Once you have reinstalled your working Aura sync and checked it's showing your devices then you can install armoury crate utility from Asus site.

Couple Of notes:
Once you have removed all the Aac based drivers you can reboot, this should flush lighting service out but I have applied the fix many times without and it functioned right away, no reboot.

You can delete the Lastprofile.xml before installing Aura (which in turn installs lightingservice) , when you install Aura this file should reappear, it's a text file you can open and it should list all your devices found, this is a after effect file and has no bearing on what the system sees so replacing this file with one from a working system fixes nothing, you have to remove & reinstall the aac drivers for versions 1.7.60 and higher to function correctly in Armoury crate ,


Enjoy your Fixed for good Aura Sync/Armoury Crate


darkspr1te

darkspr1te wrote:
How to Fix ROG Aura Sync not seeing other devices :-

Before carrying out this fix remove existing Aura & Aura Service (lightingservice) via control panel,

goto your current lightingservice installer folder, open command prompt in the aac folder (I used LightingService 1.07.60)


The following fix is used if the VGA rgb is not showing as a example, the same fix applies to all missing devices, only the GUID you look for is different and the exe you run,
darkspr1te


THANKYOU for a couple of things:
1. outlining the architecture of the service so people can at least attempt to troubleshoot it in future
2. describing this in enough detail that I can try this at home.
3. Saving me from ASUS Support Australia who told me I needed to RMA my board to fix this software issue.

If I can ask you two questions, as you seem to have a good understanding of the interconnectedness of this suite of apps:
1. For someone who wants to just "start all this from scratch" can you point in the direction of either another post or perhaps type out a suggested list of install packages and order?
2. From my digging and reading your post, I have a feeling this will fix the "E7C8DA76-C9B9-4297-8681-DD878330AFE7.dll not found in system" error that I am having, do you agree/disagree?

Ez felháborító hogy az Asus nem tesz semmit !!!

Évek óta asus termékeket használok!

Most váltottam rog termékekre szinte mindenem rog egy vagyon volt sok pénzbe került !!!

És a soft egy nagy szar !!!

Adják vissza a pénzem !

I have uninstalled and reinstalled software doesn't recognize motherboard. Have tried using guide that was posted but no effect. asus rog b450-f series processor is amd ryzen 7 2700x wraith cooler also doesn't respond to changes in amoury crate not sure what else to do.

It's been a couple of weeks since my LiveDash is not responsive. Actually, Armory Crate does not recognize the MOBO.

Icue used to be able to recognize it, but now it is also not displaying my Asus hardware.

I've reinstalled several times, cleaning registry each time, to no avail.

Is there any fix I have not tried?

It worked for me when I uninstalled Armoury Crate and then installed it back from below link
https://rog.asus.com/us/innovation/armoury_crate/

rog_ravver wrote:
It worked for me when I uninstalled Armoury Crate and then installed it back from below link
https://rog.asus.com/us/innovation/armoury_crate/


I downloaded from this link, but it simply doesn't work.

Motherboard: ROG Strix X570-F Gaming
Mouse: ROG Strix Impact
BIOS version 2407
OS: Windows 10 version 2004


Item Version
---- -------
Armoury Crate UWP App 3.0.4.0
ROG Live Service 1.1.0.0
AURA Service (Lighting Service) 3.04.13
Armoury Crate lite service 3.0.4
ASUS AIOFan HAL 1.1.11
ASUS AURA Extension Card HAL 1.0.23
ASUS AURA Motherboard HAL 1.0.66
ASUS AURA Odd Component 1.0.8
ASUS Aac_NBDT HAL 2.2.17.0
ASUS Keyboard HAL 1.0.50
ASUS MB Peripheral Products 1.0.32
ASUS Mouse HAL 1.1.0.23
ASUS MousePad HAL 1.0.1.2
AacAudioHal 1.02.12
AacDispaly 1.1.25
AacVGA 0.0.2.6
CosairDram 1.0.13
KingstonDram 1.0.26
AURA DRAM Component 1.0.48
ENE RGB HAL 1.1.23.0
ENE_DRAM_RGB_AURA42 1.00.02
ENE_EHD_ASM_HAL 1.00.05
ENE_EHD_M2_HAL 1.0.5.0
G.SKILL AURA DRAM Component 1.00.10
GALAX GAMER RGB 1.00.02
PHISON HAL 1.0.3.0
Patriot Viper M2 SSD RGB 1.00.04
Patriot Viper RGB 1.00.08

----
After wasting 4 hours with Armoury Crate, I reverted back to Lighting_Control_1.07.79 and G.SKILL-Trident-Z-Lighting-Control-v1.00.18.