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Armoury Crate empty devices tabs

Al3xG
Level 9
I installed Armoury Crate on the fresh OS and it worked fine until today. Tabs of all my devices are empty. When i open Crate its loading very long time and searching devices ( it was almost immediately when it worked properly), after 5 min it is finally loaded and only detect devices in Aura sync tab (and Aura sync works), but devices tabs are empty. Nothing helps again, deleteing last profile.xml did not help. I guess Lighting service is stuck or something, even i can not stop the service in that moment. In the file log is written :
2020-05-10 11:46:24,169 aurals_3.03.95 - [OledManager] SendToFramework: Failed @ 0
2020-05-10 11:46:26,571 aurals_3.03.95 - [OledManager] SendToFramework: Failed @ 1

ROGLiveService.log

[2020-05-10 13:36:34.881222] [error] [RogAuraService::QueryAllDeviceCap] Invoke timeout
[2020-05-10 13:36:39.881732] [error] [RogAuraService::QueryAllDeviceStatus] Invoke timeout
[2020-05-10 13:37:21.206420] [error] [GetLimitedToken]
[2020-05-10 13:37:21.206420] [error] [GetLimitedToken] Get token
[2020-05-10 13:37:26.161298] [error] [RogAuraService::QueryAllDeviceCap] Invoke timeout
[2020-05-10 13:37:31.163109] [error] [RogAuraService::QueryAllDeviceStatus] Invoke timeout
[2020-05-10 13:37:36.164937] [error] [RogAuraService::QueryAllDeviceStatus] Invoke timeout

Please fix it ,the software is not usable again. LOGS copied right after the long loading of ACrate .

Item Version
---- -------
Armoury Crate UWP App 2.6.14.0
ROG Live Service 1.0.24.0
AURA Service (Lighting Service) 3.03.95
Armoury Crate lite service 2.6.14
ASUS AIOFan HAL 1.1.2
ASUS AURA Extension Card HAL 1.0.17
ASUS AURA Motherboard HAL 1.0.61
ASUS Keyboard HAL 1.01.18
ASUS MB Peripheral Products 1.0.33
ASUS Mouse HAL 1.1.0.8
ASUS MousePad HAL 1.0.2.1
AacAudioHal 1.3.7.0
AacVGA 0.0.2.6
KingstonDram 1.0.21
AURA DRAM Component 1.0.39
ENE RGB HAL 1.0.17.0
PHISON HAL 1.0.2.0
670 Views
3 REPLIES 3

Al3xG
Level 9
I found a temporary solution. If you delete this ini file c:\ProgramData\ASUS\ROG Live Service\deviceinfo.ini. After system reboot ACrate will reupdate all devices and you able to see all devices tabs and control options there. Till next system reboot. It will stuck on the long loading and tabs will be empty again....Guys whats wrong with your software? its a mess

having similar issue with latest version of Armoury Crate, 3.2.9.1.

all components in the 'Devices' tab now just show blank pages; TUF RTX 3080 Ti, ROG Strix Z590-E, Ryujin 360.

all are detected and work fine in regards to Aura Sync but can't access the cooler's LCD panel or other device control options through Armoury Crate anymore.

tried your suggestion of deleting 'deviceinfo.ini' and another's of deleting folders inside of the 'Framework' folder. have also totally removed and reinstalled multiple times but no luck.

ASUS ROG Strix Z590-E Gaming | i7-11700K \ ASUS ROG Ryujin 360 | G.Skill TridentZ 3466 CL14 32GB | ASUS TUF RTX 3080 Ti | M2: 960GB \ SSDs: 5TB \ HDs: 16TB | Super Flower Leadex III 850w | Fractal Design Vector RS Blackout \ 5x be quiet! Silent Wings 3 140mm High-Speed PWM | Logitech G600 | Corsair K70 LUX RGB | Xbox One S Gamepad | Klipsch ProMedia 2.1 | Anker Soundcore Life Q20 | 34" Alienware AW3420DW \ 55" LG CX OLED | Windows 10 Pro x64

erixx11
Level 11
Over the last weeks we have had some Windows insider builds installed.

The joke is that every other driver, software, hardware tool, just WORKS after the Windows update. But not ASUS's. You have to click some Crate dialogues and then it is prey&swear.