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AISuite fails to start after Windows update KB4056892 (Intel vulnerability patch)

PerpetualCycle
Level 13
It fails to start with "The Sever Threw an Exception" Error box.

The services and AISuite executable appears to be actually running, but the AISuite GUI does not start.

Please fix Asus (should have been on top of this I would think).

ROG Dark Hero Z790 | 13900KS @5.7 GHz | g.skill 2x48GB 6800 MT/s | ROG Strix 4070 Ti | EK Nucleus 360 Dark | 6TB SSD/nvme, 16TB external HDD | 2x 1440p | Vanatoo speakers with Klipsch sub | Fractal North XL case
617 Views
266 REPLIES 266

Phrawst wrote:
I only installed:

DIP 4
EZ Update
System Information

I imagine I could do without EZ update as I doubt my Z87 is getting any at this point.


didn't work here got a Z97Pro

I have everything updated from BIOS to windows to AI Suite and today after the W10 update stated in title, my AI Suite 3 will not open. No errors pop up or anything. It just won't open.

The only thing that works is to uninstall the update, but for some reason it auto installs itself.. I paused updates and got it to work. I wonder how long it will take asus to fix this :.(

correction: the update is actually KB4056892

Also having an issue with AIS3 and GPUT2 now, had to uninstall them.

Well damn.... 😞 My processor is not supported but it worked in the past throwing an exception but still opening. The overclocking panel was MIA. I was at least able to monitor and easy access to update the BIOS and other features. Since this Windows Update today, it is now completely dead........ When will we ever see an update??

It would be great if you could add support for my proc too. 🙂

Win10 Pro 64-bit
32GB RAM

My processor BTW is Xeon E5-2699 V4

CPU-Z info:


CPU-Z TXT Report
-------------------------------------------------------------------------

Binaries
-------------------------------------------------------------------------

CPU-Z version 1.80.1.x64

Processors
-------------------------------------------------------------------------

Number of sockets 1
Number of threads 44

APICs
-------------------------------------------------------------------------

Socket 0
-- Core 0
-- Thread 0 0
-- Thread 1 1
-- Core 1
-- Thread 0 2
-- Thread 1 3
-- Core 2
-- Thread 0 4
-- Thread 1 5
-- Core 3
-- Thread 0 6
-- Thread 1 7
-- Core 4
-- Thread 0 8
-- Thread 1 9
-- Core 5
-- Thread 0 10
-- Thread 1 11
-- Core 8
-- Thread 0 16
-- Thread 1 17
-- Core 9
-- Thread 0 18
-- Thread 1 19
-- Core 10
-- Thread 0 20
-- Thread 1 21
-- Core 11
-- Thread 0 22
-- Thread 1 23
-- Core 12
-- Thread 0 24
-- Thread 1 25
-- Core 16
-- Thread 0 32
-- Thread 1 33
-- Core 17
-- Thread 0 34
-- Thread 1 35
-- Core 18
-- Thread 0 36
-- Thread 1 37
-- Core 19
-- Thread 0 38
-- Thread 1 39
-- Core 20
-- Thread 0 40
-- Thread 1 41
-- Core 21
-- Thread 0 42
-- Thread 1 43
-- Core 24
-- Thread 0 48
-- Thread 1 49
-- Core 25
-- Thread 0 50
-- Thread 1 51
-- Core 26
-- Thread 0 52
-- Thread 1 53
-- Core 27
-- Thread 0 54
-- Thread 1 55
-- Core 28
-- Thread 0 56
-- Thread 1 57

Timers
-------------------------------------------------------------------------

ACPI timer 3.580 MHz
Perf timer 2.147 MHz
Sys timer 1.000 KHz


Processors Information
-------------------------------------------------------------------------

Socket 1 ID = 0
Number of cores 22 (max 22)
Number of threads 44 (max 44)
Name Intel Xeon E5-2699 v4
Codename Broadwell-E/EP
Specification Intel(R) Xeon(R) CPU E5-2696 v4 @ 2.20GHz
Package (platform ID) Socket 2011 LGA (0x0)
CPUID 6.F.1
Extended CPUID 6.4F
Core Stepping M0
Technology 14 nm
TDP Limit 150.0 Watts
Tjmax 100.0 °C
Core Speed 2797.3 MHz
Multiplier x Bus Speed 28.0 x 99.9 MHz
Stock frequency 2200 MHz
Instructions sets MMX, SSE, SSE2, SSE3, SSSE3, SSE4.1, SSE4.2, EM64T, VT-x, AES, AVX, AVX2, FMA3, TSX
L1 Data cache 22 x 32 KBytes, 8-way set associative, 64-byte line size
L1 Instruction cache 22 x 32 KBytes, 8-way set associative, 64-byte line size
L2 cache 22 x 256 KBytes, 8-way set associative, 64-byte line size
L3 cache 55 MBytes, 20-way set associative, 64-byte line size
Max CPUID level 00000014h
Max CPUID ext. level 80000008h
Cache descriptor Level 1, D, 32 KB, 2 thread(s)
Cache descriptor Level 1, I, 32 KB, 2 thread(s)
Cache descriptor Level 2, U, 256 KB, 2 thread(s)
Cache descriptor Level 3, U, 55 MB, 64 thread(s)
FID/VID Control yes


Turbo Mode supported, enabled
Max non-turbo ratio 22x
Max turbo ratio 37x
Max efficiency ratio 12x
Max Power 323 Watts
Min Power 81 Watts
O/C bins none
Ratio 1 core 37x
Ratio 2 cores 37x
Ratio 3 cores 37x
Ratio 4 cores 37x
Ratio 5 cores 37x
Ratio 6 cores 37x
Ratio 7 cores 37x
Ratio 8 cores 37x
Ratio 9 cores 37x
Ratio 10 cores 37x
Ratio 11 cores 28x
Ratio 12 cores 28x
Ratio 13 cores 28x
Ratio 14 cores 28x
Ratio 15 cores 28x
Ratio 16 cores 28x
Ratio 17 cores 28x
Ratio 18 cores 28x
Ratio 19 cores 28x
Ratio 20 cores 28x
Ratio 21 cores 28x
Ratio 22 cores 28x
Ratio 23 cores 28x
Ratio 24 cores 28x
IA Voltage Mode PCU adaptive
IA Voltage Offset 0 mV
GT Voltage Mode PCU adaptive
GT Voltage Offset 0 mV
LLC/Ring Voltage Mode PCU adaptive
LLC/Ring Voltage Offset 0 mV
Agent Voltage Mode PCU adaptive
Agent Voltage Offset 0 mV
TDP Level 150.0 W @ 22x
TDP Level 150.0 W @ 18x

Temperature 0 32 degC (89 degF) (Package)
Temperature 1 29 degC (84 degF) (Core #0)
Temperature 2 30 degC (86 degF) (Core #1)
Temperature 3 31 degC (87 degF) (Core #2)
Temperature 4 27 degC (80 degF) (Core #3)
Temperature 5 28 degC (82 degF) (Core #4)
Temperature 6 27 degC (80 degF) (Core #5)
Temperature 7 28 degC (82 degF) (Core #8)
Temperature 8 28 degC (82 degF) (Core #9)
Temperature 9 28 degC (82 degF) (Core #10)
Temperature 10 26 degC (78 degF) (Core #11)
Temperature 11 27 degC (80 degF) (Core #12)
Temperature 12 26 degC (78 degF) (Core #16)
Temperature 13 27 degC (80 degF) (Core #17)
Temperature 14 27 degC (80 degF) (Core #18)
Temperature 15 28 degC (82 degF) (Core #19)
Temperature 16 28 degC (82 degF) (Core #20)
Temperature 17 28 degC (82 degF) (Core #21)
Temperature 18 27 degC (80 degF) (Core #24)
Temperature 19 28 degC (82 degF) (Core #25)
Temperature 20 27 degC (80 degF) (Core #26)
Temperature 21 28 degC (82 degF) (Core #27)
Temperature 22 28 degC (82 degF) (Core #28)
Voltage 0 1.00 Volts (VID)
Voltage 1 +0.00 Volts (IA Offset)
Voltage 2 +0.00 Volts (GT Offset)
Voltage 3 +0.00 Volts (LLC/Ring Offset)
Voltage 4 +0.00 Volts (System Agent Offset)
Power 00 57.81 W (Package)
Power 01 n.a. (IA Cores)
Power 02 n.a. (Uncore)
Power 03 0.02 W (DRAM)
Clock Speed 0 2797.34 MHz (Core #0)
Clock Speed 1 2797.34 MHz (Core #1)
Clock Speed 2 2797.34 MHz (Core #2)
Clock Speed 3 2797.34 MHz (Core #3)
Clock Speed 4 2797.34 MHz (Core #4)
Clock Speed 5 2797.34 MHz (Core #5)
Clock Speed 6 2797.34 MHz (Core #8)
Clock Speed 7 2797.34 MHz (Core #9)
Clock Speed 8 2797.34 MHz (Core #10)
Clock Speed 9 2797.34 MHz (Core #11)
Clock Speed 10 2797.34 MHz (Core #12)
Clock Speed 11 2797.34 MHz (Core #16)
Clock Speed 12 2797.34 MHz (Core #17)
Clock Speed 13 2797.34 MHz (Core #18)
Clock Speed 14 2797.34 MHz (Core #19)
Clock Speed 15 2797.34 MHz (Core #20)
Clock Speed 16 2797.34 MHz (Core #21)
Clock Speed 17 2797.34 MHz (Core #24)
Clock Speed 18 2797.34 MHz (Core #25)
Clock Speed 19 2797.34 MHz (Core #26)
Clock Speed 20 2797.34 MHz (Core #27)
Clock Speed 21 2797.34 MHz (Core #28)
Core 0 max ratio 37.0 (effective 28.0)
Core 1 max ratio 37.0 (effective 28.0)
Core 2 max ratio 37.0 (effective 28.0)
Core 3 max ratio 37.0 (effective 28.0)
Core 4 max ratio 37.0 (effective 28.0)
Core 5 max ratio 37.0 (effective 28.0)
Core 6 max ratio 37.0 (effective 28.0)
Core 7 max ratio 37.0 (effective 28.0)
Core 8 max ratio 37.0 (effective 28.0)
Core 9 max ratio 37.0 (effective 28.0)
Core 10 max ratio 37.0 (effective 28.0)
Core 11 max ratio 37.0 (effective 28.0)
Core 12 max ratio 37.0 (effective 28.0)
Core 13 max ratio 37.0 (effective 28.0)
Core 14 max ratio 37.0 (effective 28.0)
Core 15 max ratio 37.0 (effective 28.0)
Core 16 max ratio 37.0 (effective 28.0)
Core 17 max ratio 37.0 (effective 28.0)
Core 18 max ratio 37.0 (effective 28.0)
Core 19 max ratio 37.0 (effective 28.0)
Core 20 max ratio 37.0 (effective 28.0)
Core 21 max ratio 37.0 (effective 28.0)

Similar problem here.

After installing kb4056892 Windows update, AISuite3 doesn't work anymore.

This is what I get on startup (or when launching the executable manually).
70163

Also, from Event Viewer Logs:
Faulting application name: AISuite3.exe, version: 1.0.0.0, time stamp: 0x00000000
Faulting module name: KERNELBASE.dll, version: 10.0.16299.15, time stamp: 0x2cd1ce3d
Exception code: 0x0eedfade
Fault offset: 0x001008b2
Faulting process id: 0x52c
Faulting application start time: 0x01d385b34512b090
Faulting application path: C:\Program Files (x86)\ASUS\AI Suite III\AISuite3.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report Id: d98a4da2-6efd-43ef-b27b-32865d6d567f
Faulting package full name:
Faulting package-relative application ID:


Already tired to:
- uninstall previous AIS3 form control panel
- rebooted
- run AI3Cleaner
- rebooted
- download and install latest version available for my ROG MAXIMUS IX FORMULA (Version 1.01.74)
- rebooted
- no luck 😞

What trigger me the most:
- loud fans
- LED light not switching off when the PC is turned off, since AURA is not working properly too (it's detecting only Gskill Trident, and NOT the mobo)
- can't adjust LED light since AURA is not working properly too: it's detecting only Gskill Trident, and NOT the mobo. Luckily LED light does switch off when the PC is turned off

ray.grod wrote:
I have everything updated from BIOS to windows to AI Suite and today after the W10 update stated in title, my AI Suite 3 will not open. No errors pop up or anything. It just won't open.

The only thing that works is to uninstall the update, but for some reason it auto installs itself.. I paused updates and got it to work. I wonder how long it will take asus to fix this :.(

correction: the update is actually KB4056892


Yep, cut and pasted wrong update,

ROG Dark Hero Z790 | 13900KS @5.7 GHz | g.skill 2x48GB 6800 MT/s | ROG Strix 4070 Ti | EK Nucleus 360 Dark | 6TB SSD/nvme, 16TB external HDD | 2x 1440p | Vanatoo speakers with Klipsch sub | Fractal North XL case

ray.grod wrote:
I have everything updated from BIOS to windows to AI Suite and today after the W10 update stated in title, my AI Suite 3 will not open. No errors pop up or anything. It just won't open.

The only thing that works is to uninstall the update, but for some reason it auto installs itself.. I paused updates and got it to work. I wonder how long it will take asus to fix this :.(

correction: the update is actually KB4056892


KB4056891 for 1703, KB4056892 for 1709. And btw if you delay quality updates by x number of days it wont be automatically installed.

Same here. After update KB4056892 Asus AI Suite II crash at startup... !!!? :mad::mad::mad:


Im using:
Windows 10 Pro x64, 1709 update KB4056892
Core i7-3930K, Sabertooth X79 BIOS-4801 + AI Suite II 2.04.01

(AI Suite worked FINE FOR 4-5 years until update KB4056892):mad::mad::mad:

Asus, will you do something about your software !? I lost 4-5 hours of time today, cos of broken software problems...
| Asus Sabertooth X79 | Core i7-3930K @4600Mhz | 16GB Teamgroup Vulcan @2400Mhz 11-13-12-20-1 | Creative Recon3D Fatal1ty Professional |
| Radeon R9 Fury X @1100/1000Mhz | Samsung 830 64GB + 840 250GB + F3 500GB | Cougar Vortex HDB x11 | Cougar SX 700W | Cougar Panzer |

Same here, AI Suite 3 borked after KB4056892. GPU TweakII also affected. Fan services.
Win70-64 Pro 1703, Maximus VI Extreme, bios 1603, Asus 1080ti OC

On startup UI displays AI Suite3 popup "The server threw an Exception"

App Event log:

Faulting application name: ASUSGPUFanServiceEx.exe, version: 0.0.0.0, time stamp: 0x58d38c91
Faulting module name: KERNELBASE.dll, version: 10.0.15063.726, time stamp: 0x32774c02
Exception code: 0x0eedfade
Fault offset: 0x000ecbb2
Faulting process id: 0x2390
Faulting application start time: 0x01d385b4101962dd
Faulting application path: C:\Program Files (x86)\ASUS\GPU TweakII\ASUSGPUFanServiceEx.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report Id: 04a0286c-06e4-476a-8f57-b26250a88851
Faulting package full name:
Faulting package-relative application ID:


Also since then seeing this in the System Event log, not sure if related:
Unable to start a DCOM Server: {B3EDE298-AE75-4A1C-AB7E-1B9229B77BBE} as Unavailable/Unavailable. The error:
"740"
Happened while starting this command:
C:\PROGRA~2\COMMON~1\INSTAL~1\Driver\9\INTEL3~1\IDriver.exe -Embedding

Same Issue, waiting for update to AISuite.