cancel
Showing results for 
Search instead for 
Did you mean: 

AI Suite 3 crashes 😔

DrakoPV
Level 7

I try to optimize the OC with the 5-Way Optimization option and at the end of the first phase a notification window opens with the error...

Assertion failed: m_item != NULL, file AIOCRatioltem.cpp, line 37

My OS is Win11 x64. Does anyone know how to solve it please? 

509 Views
5 REPLIES 5

inge70
Level 11

Which AiSuite3 exactly do you use?

Which motherboard do you have?

Which CPU and RAM do you use?

Intel Core i7 13700K / AiO Fractal Design Lumen S36 v2 RGB / Asus Rog Strix Z790-F Gaming WIFI / Corsair Dominator Platinum DDR5-5600 64GB (4x 16GB) / Asus TUF RTX 4070 ti OC / 4x Samsung 980 pro 1TB / Seasonic Prime GX 850 W Gold / Fractal Design Meshify 2 Lite RGB Black TG Light Tint / Monitor AOC Q27G2S/EU (WQHD)

I have a Maximus z690 extreme motherboard, i7-13700k processor and 2 Trident Z5 RGB 6000MHz of 16GB each. Downloaded AISuite3 from the official ASUS website, it is version 3.03.17

Did the error exist from the beginning or did it come later?
Do you also happen to use Armory Crate?
If yes, uninstall that too.
After restarting the system, look under “Services” and stop all Asus services and then remove them in the Windows registry.
You can find it under HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services.
You can see exactly what the services are called in the respective service when you deactivate them.
Unfortunately, when you uninstall AiSuite, the services are not always removed.
After you have done this, restart the PC and delete all remaining Asus folders that belong to AiSuite and Armory Crate.
Restart the PC again and then install Armory Crate as admin (right-click on the installation file).
Then download AiSuite V3.03.28, which was linked here in the forum by @MasterC.
Here too, please run the installation as admin and then run AiSuite as admin after the installation. You can then set it in the properties of AiSuite3.exe.

Then test whether the error has been resolved.

Intel Core i7 13700K / AiO Fractal Design Lumen S36 v2 RGB / Asus Rog Strix Z790-F Gaming WIFI / Corsair Dominator Platinum DDR5-5600 64GB (4x 16GB) / Asus TUF RTX 4070 ti OC / 4x Samsung 980 pro 1TB / Seasonic Prime GX 850 W Gold / Fractal Design Meshify 2 Lite RGB Black TG Light Tint / Monitor AOC Q27G2S/EU (WQHD)

DrakoPV
Level 7

I have followed your instructions to the letter and unfortunately I have not been able to get AISuite to work. The error message continues to appear. 😔

Please take a screenshot of the error message and post it here.

This could be an error caused by or caused by Visual C++.

Check whether Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.29.30139 is also installed.
This is actually installed with AiSuite3.

Addendum:

AiSuite3 requires Storage Integrity to be disabled in Windows Security.
Please check this too and deactivate it accordingly if necessary.

You can find it under: Windows Security->Device Security->Core Isolation->Core Isolation Details->Memory Integrity and here please set the switch to “off”.
Acknowledge subsequent messages through Windows Security with “Discard” and then restart the PC and test it.

Intel Core i7 13700K / AiO Fractal Design Lumen S36 v2 RGB / Asus Rog Strix Z790-F Gaming WIFI / Corsair Dominator Platinum DDR5-5600 64GB (4x 16GB) / Asus TUF RTX 4070 ti OC / 4x Samsung 980 pro 1TB / Seasonic Prime GX 850 W Gold / Fractal Design Meshify 2 Lite RGB Black TG Light Tint / Monitor AOC Q27G2S/EU (WQHD)