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Windows 11 - AsusCom service not working

atol-71
Level 8
Hi,

On latest Windows 11 build the Armory crate is non functional due the fact that the AsusCom service cant start. On manual inspection of the service it seems that version 4.02.06 has access blocked to asIO3.sys that is on Windows/system32/drivers folder. Due asuscom unable to start no functionality is available to control motherboard e.g. fans. From event viewer we can see following:

Faulting application name: atkexComSvc.exe, version: 1.0.0.1, time stamp: 0x607d5366
Faulting module name: atkexComSvc.exe, version: 1.0.0.1, time stamp: 0x607d5366
Exception code: 0xc0000005
Fault offset: 0x0001e580
Faulting process id: 0x3e2c
Faulting application start time: 0x01d78ae8c98d40b5
Faulting application path: C:\Program Files (x86)\ASUS\AXSP\4.02.06\atkexComSvc.exe
Faulting module path: C:\Program Files (x86)\ASUS\AXSP\4.02.06\atkexComSvc.exe
Report Id: eb01ac34-20ad-4eca-bf67-2484f379f940
Faulting package full name:
Faulting package-relative application ID:

Motherboard: TUF GAMING X570-PLUS (WI-FI)
Prosesseor: AMD 5900X 12 Core
Memory: 32Gb
M.2 SSD
Dual AMD 6700XT 12Gt

Yours,

Atol
2,100 Views
1 REPLY 1

BigJohnny
Level 13
If you are using the version from the insider program report the bug. Could just be that ASUS hasnt updated it for use with Win 11 yet. If you are using the leaked version get rid of it and get it through the insider program instead, have to have a win 10 activated license and it has to be tied to an M$ account.